Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Suburban Nissan of Farmington Hills
Farmington Hills, MI
804 Reviews
Welcome to The Suburban Collection. On behalf of our staff, thank you for visiting our website and giving us an opportunity to serve you online. Our commitment to perfection is exceeded only by our commitment to offer you the highest levels of guest satisfaction.
Our professional and well-trained staff is ready to assist you with your automotive needs. The Suburban Collection strives hard to make sure each and every one of our guests feels completely satisfied.
It is my personal commitment to see that all of your expectations are not only met...but exceeded.
Best Wishes,
David T. Fischer
Chairman & CEO
About The Suburban Collection
The Suburban Collection based in Troy, MI, offers an array of automotive solutions to retail and industry customers throughout Michigan and Florida. The company's 60+ year commitment to customer service excellence is backed by a comprehensive selection of brand names, spanning 32 convenient dealership locations and AAA-approved auto repair and collision service centers - including two Fischer Body Refinishing locations.
The Suburban Collection also operates three GM-authorized accessory distributors and installers; the Southeastern Michigan Accessory Center (SEMAC), Florida Automotive Distributing and Accessories of Chicago. The company's Competitive Vehicle Services (CVS) division ensures that the latest vehicle models are always within reach of businesses that design and test the vehicle safety of the automobiles of tomorrow. The Suburban Collection also manages the fleet of historical General Motors vehicles as Global Logistics Services.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 804 reviews
August 19, 2011
We were in the market for a good used car for our daughter who travels back and forth to Grand Rapids for school. We obviously wanted something dependable, and she wanted something fun, and with bud daughter who travels back and forth to Grand Rapids for school. We obviously wanted something dependable, and she wanted something fun, and with budget in mind it wasn't easy to unite the two goals. Mr. Cornwell and Greg Lawhorn took our needs seriously, were patient when we turned down good cars "She doesn't like the color", and eventually helped us to find a car that we all were thrilled with. We had to wait to close since the finance director was busy with another customer, and Greg sat and talked with us for an hour instead of just putting us in a waiting room. My daughter absolutely loves her Mazda 6 with all the "important" options like a 6 disk CD player, and we were happy with the Consumer Reports ratings. Shopping for a used car is anything but fun in this market, but Suburban made it an enjoyable experience. More
by sandlturk
Employees Worked With
Robert Cornwell; Greg Lawton
July 18, 2011
I needed to get a new car quickly on a strict budget but didn't want to compromise and buy a car because it was easily available. I spoke with Joe Shannon and he was able to find me the exact colors that I didn't want to compromise and buy a car because it was easily available. I spoke with Joe Shannon and he was able to find me the exact colors that I wanted as well as a manufacturer's program that allowed me to purchase the car within my budget. I had an outstanding experience with Suburban. More
by sarahdf
Employees Worked With
Joe Shannon
November 11, 2010
I always do my homework before buying - so I contacted multiple dealorships, looked up trade in values of my car, found the exact Mazda CX7 I wanted, and thought to give Suburban a chance since I received multiple dealorships, looked up trade in values of my car, found the exact Mazda CX7 I wanted, and thought to give Suburban a chance since I received an email from the dealor offering me my desired trade in price for my Mazda 3. To my surprise they hassled me, lyed to me, and treated me with disrespect even though I had the dealors email as back up. He even tried to talk me out of my credit unions rates even though it was better than their rates?! The sales manager was even worse than the dealer. He flat out told me my car was not worth the asking price and offered me the trade in value of an auction car. They think a female has no clue what a car is worth and/or how to check into the price of a car. I am a female engineer that loves to take care of her cars!!!! Do yourself a favor and never buy or lease from a Surburan (especially from the Farmington Hills). No need to support liars and disrespectful xxxxxx sales managers! At the end of the day, I walked out of that dealorship, drove to another Mazda dealorship (Sesi) in Ypsi, got full asking price of my Mazda 3, got the car I wanted from the car inventory that Saturday! More
by MazdaGirl27
Employees Worked With
John Smith
July 20, 2010
Refused to let me test drive Audi A4 on the grounds that I don't live in Michigan and unlikely to buy the car (I had shown them my out of state drivers licence). Very unprofessional. It seems they only allo I don't live in Michigan and unlikely to buy the car (I had shown them my out of state drivers licence). Very unprofessional. It seems they only allow test drive to people who are "likely" to buy their cars. More
by wheelerdealer
Employees Worked With
John Field
