Suburban Nissan of Farmington Hills

Service center is AWFUL! I'd rather chew my own arm off than go back there! Manager John Sejuitt and mechanic/technician Bill are unhelpful, unorganized, and incompetent. My car wouldn't start one night so than go back there! Manager John Sejuitt and mechanic/technician Bill are unhelpful, unorganized, and incompetent. My car wouldn't start one night so I called and made an appointment the next morning for it to be towed up there and checked out. Thought they would be the best option since I drive a VW. They said they would call me around 2pm, I had to call at 4pm to find out that they FORGOT to look at my car. They refused to give me a rental after they told me they would since I work in Ann Arbor. They took a week to replace a fuel filter because they "had to order one from Germany" which turned out to be complete bs, they just couldn't figure out what was wrong with it that night (at first they thought it was a bad sensor). Two days after I got my car back from them, and a thousand dollars later, my car wouldn't start. Now I was obligated to go back there a second time. I finally got a rental only to be treated with horrible customer service, as if I was a burden because they couldn't fix the problem the first time. I had to call and pester them for updates because their customer service is so awful. Two weeks later they decided to blame it on bad gas. I'm still not sure if that was even true but at least my car runs now! Next time I will have it towed 40 miles back to Ann Arbor to Howard Cooper Imports!!! More

i really feel bad for anyone who buys from these people, as they are ignorant to how very over-priced the dealer is - this goes for ALL suburban collection... as they are ignorant to how very over-priced the dealer is - this goes for ALL suburban collection... More

i really feel bad for anyone who buys from these people, as they are ignorant to how very over-priced the dealer is - this goes for ALL suburban collection... the sales manager was kinda cocky too - took a as they are ignorant to how very over-priced the dealer is - this goes for ALL suburban collection... the sales manager was kinda cocky too - took as smart-alecky tone with me. More

I have had three experiences at different Suburban showplaces. All three of which were equally aggravating. The first was at Suburban Audi of Farmington Hills, to service my 2001 a4. Their feeble atte showplaces. All three of which were equally aggravating. The first was at Suburban Audi of Farmington Hills, to service my 2001 a4. Their feeble attempt at repairing an electrical issue left me fuming! The car was left there for two days, at the end of which service had not been performed, and I left with my still broken car, refusing to pay a dime for their "guess" at what was wrong, (an issue that I informed them had been previously ruled out by another mechanic). My second round with this company came the summer of 11 when I decided to trade in the car, and purchase a new one. I first went to their VW showplace, making an appointment with a salesman ahead of time, only to have him call me in the middle of my 45 minute drive in to tell me that the 4 cars we had selected for a test drive would not be available to see. Something relating to the titles not being available, and thus not legally "theirs to show." Would have been nice to know before I took the time to drive down there. The third, and by far most infuriating experience came at the Mazda dealership, from which I finally purchased a used 08 Eclipse. The salesman waved a "certified pre owned" paper in front of me several times, sensing my trepidation on purchasing the vehicle. Feeling assured that the vehicle had been thoroughly inspected and still being under manufacturer warranty, I made the purchase. (Come to find out the vehicle was not, in fact "certified pre owned" but only "used" despite what this pink paper had lead me to believe.) The check engine light turned on literally the second I drove it off the lot and onto the highway. I called the salesman from whom I purchased the car, he was more than willing to have me bring it back in for a diagnostic exam. I brought it back in the next couple of days, as soon as I could manage between work, only to have them tell me that since the light was no longer on they could not pin-point the issue. This light went on and off and still does to this day, I have brought the car back in to the Mazda dealership several times in attempt to resolve this and several other issues that I discovered only a few days into ownership... The whole while experiencing less and less cooperation from the staff. I had to threaten them with a lemon lawsuit to even get in the third time. The issue is still not resolved after the most recent and rather hostile phone conversation I had with the head of the used car department. The men in the service department were always accommodating, and did their best to help me fix my car, but the men passing as upper management in this facility are ABOMINABLE. I am DONE with this company, and will NEVER bring in any vehicle for service, or recommend ANYONE to purchase a vehicle from them. More

I recently purchased an A4 with the special Stasis package .exceptional salesman and staff . Friendly and tech knowlegable. I have purchased Jsgs and Mercedes in the past This group is superior. package .exceptional salesman and staff . Friendly and tech knowlegable. I have purchased Jsgs and Mercedes in the past This group is superior. More

Easy to work with, knew what I was looking for and made sure I walked out of there happy. Great experience, buying my first Audi. I definitely recommend . sure I walked out of there happy. Great experience, buying my first Audi. I definitely recommend . More

Brandon and the entire team at Suburban did a fantastic job with the sale process and delivering our gorgous A4. Brandon was very enthusiastic and has deep product knowledge. It's nice to shop at a deale job with the sale process and delivering our gorgous A4. Brandon was very enthusiastic and has deep product knowledge. It's nice to shop at a dealership that wants to satisfy your needs. The team was also very patient and helpful while I asked so many questions about our finance options and answering all of my questions with various scenarios. We will definately buy another Audi from Brandon and Suburban. More

I found that the dealership was run professionally and transparently. They communicated via email and updated me regularly with information before the car was delivered. They addressed all of my concer transparently. They communicated via email and updated me regularly with information before the car was delivered. They addressed all of my concerns, before and after the sale. More

Had a good experience at this dealership. Dealt with an Audi dealer in Birmingham, MI with my last Audi and Suburban was definitely a MUCH more friendly, helpful experience. Brandon continues to be helpfu Audi dealer in Birmingham, MI with my last Audi and Suburban was definitely a MUCH more friendly, helpful experience. Brandon continues to be helpful with all aspects of customer service AFTER the purchase. More

This is the first Audi that I bought; as well as, my first experience with Audi. The staff were enthusiastic, polite, friendly and eager to please. They gave us a great deal on the car that we bought. I first experience with Audi. The staff were enthusiastic, polite, friendly and eager to please. They gave us a great deal on the car that we bought. I really love to car. The reason I gave my overall experience a 4 (good) wasn't because the car or the staff were lacking, but that I had to wait a pretty long time to pick up the car and because the only time I saw the car was after going over prices. So the reason I had to wait so long was because during the inspection (prior to giving the car to us), they found a problem with the brake light. It was late, but they still managed to take car of the problem. However, the warning light for the brake was still on. (Found out the next day it was just because of a loose connection.) But yeah, that took a bit of time. Then again, when you buy a car, you'd expect to be there for a long period of time. It's never a short process when you're trying to find the car you want for the best price. More