Suburban Nissan of Farmington Hills

They were very helpful, gave me an excellent quote and took my old car for less than I wanted but I got a better deal on the back end with the price of the vehicle. They all made the process as smooth as took my old car for less than I wanted but I got a better deal on the back end with the price of the vehicle. They all made the process as smooth as possible because I knew exactly what I wanted and they had exactly what I wanted. More

Dan Kelley was extremely professional, patient and kind as he worked with us to determine which was the right vehicle for us. He went to great lengths to help us in our research by allowing us to test dri as he worked with us to determine which was the right vehicle for us. He went to great lengths to help us in our research by allowing us to test drive different trim levels of each vehicle no matter how many times we asked. Dan is extremely enthusiast about the VW brand and he believes in the vehicles he sells. Not only that, he's very knowledgeable with the product and is able to emphasize specific attributes of the vehicle to meet the buyer's needs. Dan has made me a very happy VW customer and I will recommend him and Suburban VW Farmington to all my friends and family! More

Damon helped us initially as we shopped for new Mazda's. New was a little out of our price range...even though Tim and Damon offered us an extrememly resonalble deal on a new Mazda 3 and a good deal on a u New was a little out of our price range...even though Tim and Damon offered us an extrememly resonalble deal on a new Mazda 3 and a good deal on a used beautiful Mazda 6. A couple of days later we located a used Mazda 3 in our price range and worked with Damon to close the deal. He was extremely professional even though the price of the car incurred a loss for the dealership. He never let on to that or comprimised his service in anyway. Also, Steve Kerr in the service dept. was very helpful and friendly...even taking care of a small repair issue without an appointment! More

Andrew was very attentive and very polite. He listened well, had great suggestions and used velvet-glove closing techniques which I, as a former salesperson, greatly appreciated; no "pressure-push". His well, had great suggestions and used velvet-glove closing techniques which I, as a former salesperson, greatly appreciated; no "pressure-push". His follow-up was excellent but not intrusive. I would recommend him and Suburban Imports of Farmington Hills to other interested parties. More

REVIEW FOR SALES DEPT ONLY Have yet to deal with service REVIEW FOR SALES DEPT ONLY Have yet to deal with service MAZDA portion of Suburban Imports I dealt with many, many dealerships when researching REVIEW FOR SALES DEPT ONLY Have yet to deal with service MAZDA portion of Suburban Imports I dealt with many, many dealerships when researching my car purchase. I probably had at least 15 tenative quotes. The last dealership I called was Suburban Mazda of Farmington Hills. I was lucky enough to get Jayvin Davis as my sales rep. I had all my numbers already, so I knew where I could go with my price. I gave Jay a fair price, but was definately something he could not authorize on his own. Jay talked to his manager Tim Rybinski, and gave me a call back saying they can work something out. We almost had no haggling back and forth. Both Jay and the sales manager Tim worked with me to get me what I wanted, i.e. extended warrenty, APR and everything in the range that I gave them to work with. They did not haggle with me, lol well Tim did a little at the end, but he was just doing his job :) After everything was set I did a major no, no, I gave them a $500 deposit in good faith to hold the car for me without having anything signed or in writing other than a basic email. After the two weeks we agreed upon I came in to pick up the car, and I was a little worried after all the horror stories you hear about dealerships, but I have to admit both Jay and Tim delivered exactly as they promised. It was a pleasure dealing with them. The reason I gave overall a 4 instead of a 5 is they seemed to be a little unorganized when it came to time. We made an appointment for 12 PM and I think it took them until after 2 just to get us sat down with the finance guy. There was some excuses of course, but I thought that was a little long to wait. I am not complaining though, because Tim and Jay made up for in in customer service!!!! :) I had to come back to get something added in the package that they "did not have time" to get or install before I picked up the car. I had a brief dealing with the service department. They seemed to be knowledagble and did a great job on my interior lighting kit. Anything more mechanical I have no information on at this time. NOTE: financial guy offers some extra policies, wheel care package, paint care package, diamond window treatment, etc... I HIGHLY recommend getting the paint care package if you do any highway driving ... !! More

My experience with this dealership was very positive. Andrew and Tim were helpful and friendly. We were able to close the deal quickly and they stayed after hours to accommodate my busy schedule. The dea Andrew and Tim were helpful and friendly. We were able to close the deal quickly and they stayed after hours to accommodate my busy schedule. The dealership itself was clean and comfortable. More

On September 6, 2012, I returned my Mazda6, only to lease/own another Mazda6. When entering the dealership, I met a salesman by the name of Andrew Small. Andrew appeared to be a very professional,kin lease/own another Mazda6. When entering the dealership, I met a salesman by the name of Andrew Small. Andrew appeared to be a very professional,kind and understanding salesman. He not only listened to me but,I felt he really understood me and my situation. To make a long story short, Andrew and Timothy Rybinski (Mazda Sales Manager)worked their magic and not only found the mazda6 that I wanted but,gave me the best pricing ever. I never once felt pressured into making any kind of decisions. Working with Andrew was a pleasure! Its individuals like Andrew, that makes it soooooooo easy to return to this paticular dealership. Thanks for making me feel so special. Keep up the good work. You are definitely a jewel (smile). Sincerely, Ms. Angela J. Smith More

Andrew is not only very knowledgeable in Mazda's products but he is an expert when it comes to customer service. He is very kind and will take in for consideration your dilemmas and collectively help you wit but he is an expert when it comes to customer service. He is very kind and will take in for consideration your dilemmas and collectively help you with the decision to purchase a new vehicle. He will make sure all of your questions are answered and give you more than enough of his time in the process. More

I purchased my first car, a 2012 Mazda 3, through this dealership. We worked with Andrew who is an excellent sales man. He was very patient and willing to stay after they closed while we finished up the p dealership. We worked with Andrew who is an excellent sales man. He was very patient and willing to stay after they closed while we finished up the paper work. Everyone at this dealership was extremely nice and not pushy at all. They were willing to work with us and I would definitely recommend this dealership and of course Andrew, to anyone who is looking to purchase a Mazda. More

Andrew Small was very easy to work with. He followed through as promised on all the details. He has a pleasant personality. I had some long waits for service due to heavy workload and the manager fill through as promised on all the details. He has a pleasant personality. I had some long waits for service due to heavy workload and the manager filled my car with gas for me! More