Suburban Nissan of Farmington Hills

Andrew was very attentive and very polite. He listened well, had great suggestions and used velvet-glove closing techniques which I, as a former salesperson, greatly appreciated; no "pressure-push". His well, had great suggestions and used velvet-glove closing techniques which I, as a former salesperson, greatly appreciated; no "pressure-push". His follow-up was excellent but not intrusive. I would recommend him and Suburban Imports of Farmington Hills to other interested parties. More

REVIEW FOR SALES DEPT ONLY Have yet to deal with service REVIEW FOR SALES DEPT ONLY Have yet to deal with service MAZDA portion of Suburban Imports I dealt with many, many dealerships when researching REVIEW FOR SALES DEPT ONLY Have yet to deal with service MAZDA portion of Suburban Imports I dealt with many, many dealerships when researching my car purchase. I probably had at least 15 tenative quotes. The last dealership I called was Suburban Mazda of Farmington Hills. I was lucky enough to get Jayvin Davis as my sales rep. I had all my numbers already, so I knew where I could go with my price. I gave Jay a fair price, but was definately something he could not authorize on his own. Jay talked to his manager Tim Rybinski, and gave me a call back saying they can work something out. We almost had no haggling back and forth. Both Jay and the sales manager Tim worked with me to get me what I wanted, i.e. extended warrenty, APR and everything in the range that I gave them to work with. They did not haggle with me, lol well Tim did a little at the end, but he was just doing his job :) After everything was set I did a major no, no, I gave them a $500 deposit in good faith to hold the car for me without having anything signed or in writing other than a basic email. After the two weeks we agreed upon I came in to pick up the car, and I was a little worried after all the horror stories you hear about dealerships, but I have to admit both Jay and Tim delivered exactly as they promised. It was a pleasure dealing with them. The reason I gave overall a 4 instead of a 5 is they seemed to be a little unorganized when it came to time. We made an appointment for 12 PM and I think it took them until after 2 just to get us sat down with the finance guy. There was some excuses of course, but I thought that was a little long to wait. I am not complaining though, because Tim and Jay made up for in in customer service!!!! :) I had to come back to get something added in the package that they "did not have time" to get or install before I picked up the car. I had a brief dealing with the service department. They seemed to be knowledagble and did a great job on my interior lighting kit. Anything more mechanical I have no information on at this time. NOTE: financial guy offers some extra policies, wheel care package, paint care package, diamond window treatment, etc... I HIGHLY recommend getting the paint care package if you do any highway driving ... !! More

My experience with this dealership was very positive. Andrew and Tim were helpful and friendly. We were able to close the deal quickly and they stayed after hours to accommodate my busy schedule. The dea Andrew and Tim were helpful and friendly. We were able to close the deal quickly and they stayed after hours to accommodate my busy schedule. The dealership itself was clean and comfortable. More

On September 6, 2012, I returned my Mazda6, only to lease/own another Mazda6. When entering the dealership, I met a salesman by the name of Andrew Small. Andrew appeared to be a very professional,kin lease/own another Mazda6. When entering the dealership, I met a salesman by the name of Andrew Small. Andrew appeared to be a very professional,kind and understanding salesman. He not only listened to me but,I felt he really understood me and my situation. To make a long story short, Andrew and Timothy Rybinski (Mazda Sales Manager)worked their magic and not only found the mazda6 that I wanted but,gave me the best pricing ever. I never once felt pressured into making any kind of decisions. Working with Andrew was a pleasure! Its individuals like Andrew, that makes it soooooooo easy to return to this paticular dealership. Thanks for making me feel so special. Keep up the good work. You are definitely a jewel (smile). Sincerely, Ms. Angela J. Smith More

Andrew is not only very knowledgeable in Mazda's products but he is an expert when it comes to customer service. He is very kind and will take in for consideration your dilemmas and collectively help you wit but he is an expert when it comes to customer service. He is very kind and will take in for consideration your dilemmas and collectively help you with the decision to purchase a new vehicle. He will make sure all of your questions are answered and give you more than enough of his time in the process. More

I purchased my first car, a 2012 Mazda 3, through this dealership. We worked with Andrew who is an excellent sales man. He was very patient and willing to stay after they closed while we finished up the p dealership. We worked with Andrew who is an excellent sales man. He was very patient and willing to stay after they closed while we finished up the paper work. Everyone at this dealership was extremely nice and not pushy at all. They were willing to work with us and I would definitely recommend this dealership and of course Andrew, to anyone who is looking to purchase a Mazda. More

Andrew Small was very easy to work with. He followed through as promised on all the details. He has a pleasant personality. I had some long waits for service due to heavy workload and the manager fill through as promised on all the details. He has a pleasant personality. I had some long waits for service due to heavy workload and the manager filled my car with gas for me! More

We worked with Andrew to get our new Mazda CX5. He was very patient and explained all the features of the car. We were very specific on the options and features we wanted on the car and they had tried to very patient and explained all the features of the car. We were very specific on the options and features we wanted on the car and they had tried to get this car for us. However due to the high demand they were not able to locate the car that we wanted. More

I was interested in the Mazda CX5, but the lease would be too high. Andrew moved me to the 6, test drove it and it is a nice car, but poor crash testing compared to other vehicles we researced. Decided on too high. Andrew moved me to the 6, test drove it and it is a nice car, but poor crash testing compared to other vehicles we researced. Decided on a Chevy Traverse for a much lower lease payment. More

Andrew Small is very dedicated to this position as a salesman at Suburban Mazda. He greeted me in the waiting area with informative information that was going to be beneficial cost effective pro me. I f salesman at Suburban Mazda. He greeted me in the waiting area with informative information that was going to be beneficial cost effective pro me. I feel that Andrew is a great asset to Suburban Mazda. Keep up the great work. More