Suburban Mazda of Troy - Service Center

Took Me 9 weeks and 3 Visits To get Things Fixed My car had 17k mile, there were several minor things need to be repaired. such as rear seat latch, trunk trim piece, etc. I came in 9/2/17, The servi My car had 17k mile, there were several minor things need to be repaired. such as rear seat latch, trunk trim piece, etc. I came in 9/2/17, The service advisor Ron wrote a work order, I was told I will get a call, no response after 9 days, finally, I reached service manager John, he said nothing will be covered under warranty. I filed an online complain through BBB, Mazda customer care informed me and John that Mazda will cover the repairs. John insisted that I need to came in for his technician to examine the rear seat latch, so I came in second time, waited one and half hour, John told me nothing was wrong, so I pulled rear seat latch in front of him, seat will not come down, then John tried, did not work, He said then this should cover under warranty. waited another week, I called John with no response, another service advisor answered the phone, stating all parts were in stock, so I scheduled the 3nd appointment a few days later, on the day of the appointment, I reached out service department, John told me no one told him parts are ready, I got a post card from parts department stating parts are ready. I contacted john again, he set an appointment a week later. on 11/7/17, I spent over 2 hours there, many other customers came in after me got service finished before me. I never heard a word from John that "I am sorry", instead, he was doing things to punish me to go through BBB. His knowledge about bump to bump warranty is very poor, he never admits even he was wrong, like the rear latch. So please go somewhere else for you vehicle service, if you have to use this one, make sure don't let John doing the similar things on you! More

Best Sales & Service Departments Doug St. Louis is the best xxxx sales person I've had the pleasure to meet and deal with! John in service has been great as well. Suburban Mazda has t Doug St. Louis is the best xxxx sales person I've had the pleasure to meet and deal with! John in service has been great as well. Suburban Mazda has treated us right from the beginning and continues to exceed my expectations. We have two CX5s from them and are very pleased thus far. More

No clue what they're doing, managed to actually lose my car! They lost my car, found it unlocked, killed my battery, had me wait 2.5 hrs to pick up my car since they COULDNT FIND IT, I even called ahead to ensur They lost my car, found it unlocked, killed my battery, had me wait 2.5 hrs to pick up my car since they COULDNT FIND IT, I even called ahead to ensure it was ready for pickup and someone "checked to see if it was assembled" then reported back saying it was...it was not. Was supposed to be done at 5 on Monday and i called ahead again to see if it was ready...apparently it was, but when I got there i was informed that the technician had FORGOT to repair my car!!! Awful experience. More

Great friendly service The best sales and service I have ever received, The car is better than the Accord and Camry. I will be buying more Mazda's in the future. The best sales and service I have ever received, The car is better than the Accord and Camry. I will be buying more Mazda's in the future. More

Excellent service from the dealer and Mazda I want to thank the service team and Mazda for making a recent service issue as painless as possible. The sunroof switch on my car failed 700 miles ou I want to thank the service team and Mazda for making a recent service issue as painless as possible. The sunroof switch on my car failed 700 miles out of warranty. The service department submitted a "goodwill" warranty claim to Mazda and the company agreed to covered it. In addition, I was given a brand new 2016 Mazda 6 to drive with zero hesitation. Often, getting transportation while a car is in for service can be a hassle. I really appreciate the top notch experience! More