Suburban Mazda of Troy - Service Center

Very excellent show room. Professional management and staff. Justin is the BEST! Highly recommend this dealership. Professional management and staff. Justin is the BEST! Highly recommend this dealership. More

Sean is a very professional and responsible worker. I highly recommend and will always be back. I highly recommend and will always be back. More

Ask anyone and most will say, visiting a dealership for service is pricey... My first time visiting Suburban Mazda Troy for vehicle service, and Steven L. was my service consultant, greatly appreciated service is pricey... My first time visiting Suburban Mazda Troy for vehicle service, and Steven L. was my service consultant, greatly appreciated working with him on addressing my vehicle maintenance concerns. He also actively engaged and kept me in the loop of the progress. So, somethings may be pricey and it's comparable to others. I'd still come back to this dealership for future service and vehicle purchase... all because the service and interaction was great (even with the folks at the lobby). And the espresso is great. More

Great service. I needed some help last minute and Amir and his team were able to get me in and out. I would highly recommend. I needed some help last minute and Amir and his team were able to get me in and out. I would highly recommend. More

The reviews on this website are very good. I wish I could say the same.. The engine light on my 2021 CX5 came on and the display had disappeared.. MY Mazda app said to service the vehicle im I wish I could say the same.. The engine light on my 2021 CX5 came on and the display had disappeared.. MY Mazda app said to service the vehicle immediately. Suburban of Troy service would not schedule service until June 23, 2023. I was immediately informed that a loaner is not available. This is not 4 star service, it is 1 star service at best. Beware! More

Great service advisor. Mazda of Troy is lucky to have Sean Kowalik. Five out of five stars! Mazda of Troy is lucky to have Sean Kowalik. Five out of five stars! More

I brought my car in to have a key reprogramed and the staff decided to replace the seat bracket due to a recall. After I received the car back, the Air Bag light keeps coming on. Now they want another staff decided to replace the seat bracket due to a recall. After I received the car back, the Air Bag light keeps coming on. Now they want another $200 for another diagnosis. Key already costed $300. Now how much will they try to soak me for, after THEY probably broke the airbag sensor in the first place. And for the record, I didn't even OK the recall fix. They started replacing things on my car without even asking. DON'T BRING YOUR CAR TO SUBURBAN MAZDA - DON'T BUY FROM SUBURBAN MAZDA More

Really inhospitable reception followed by condescending behavior from Doug really annoyed me. Assuming the customer is an idiot shouldn't be the default state of mind. Doug was really impolite, arrogant, a behavior from Doug really annoyed me. Assuming the customer is an idiot shouldn't be the default state of mind. Doug was really impolite, arrogant, and dismissive of all concerns I had about the Mazda. More

Last week 7/21 first time I had to stop by for service. I was impresevly taken care off by Steven Lesh with his frindly and professional service. As soon as I walked in he was promptly checked me in and deli was impresevly taken care off by Steven Lesh with his frindly and professional service. As soon as I walked in he was promptly checked me in and delivered my 2019 Mazda3 on time as he promissed without being rushed. Thank you again Steve for you service, advice and friendlyness. Wish you all the best! - Shelly Shamsul More