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Suburban Mazda of Troy
Troy, MI
223 Reviews
About The Suburban Collection
The Suburban Collection based in Troy, MI, offers an array of automotive solutions to retail and industry customers throughout Michigan. The company's 70+ year commitment to customer service excellence is backed by a comprehensive selection of brand names, spanning over 35 convenient dealership locations, AAA-approved auto repair, Suburban Auto Parts and eight Suburban Collision Center locations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 223 reviews
January 15, 2016
As good as it gets! Doug St. Louis made my leasing of 2 Mazda CX-5s the best it could be. He has made himself available and has been polite, professional, personable, hon Doug St. Louis made my leasing of 2 Mazda CX-5s the best it could be. He has made himself available and has been polite, professional, personable, honest and understanding. He got me the best possible deal and I think he even reached into his own pocket to save me even more money ;) I had an issue with the smartphone remote starter and the he made sure to have it swapped out for the key fob. The fact that your car will always be clean when it leaves the dealership, regardless of what it's there for it a plus. Nate and Sherry will also very friendly during the financial process More
by jimmyt00
Employees Worked With
Doug St.Louis, Joe Claiborne, Douglas St.Louis, Nate and Sherry
January 11, 2016
Great Experience! I was very happy with my overall experience and would recommend Doug St. Louis! He was very helpful and knowledgeable. I'm really happy with my purcha I was very happy with my overall experience and would recommend Doug St. Louis! He was very helpful and knowledgeable. I'm really happy with my purchase. Thanks again! More
by drea
Employees Worked With
Doug St.Louis, Douglas St.Louis
November 20, 2015
Great guys who make things work I was new to the States and had only been like 5-6 weeks without much credit history. Reveen was very helpful from the moment I met him for the first I was new to the States and had only been like 5-6 weeks without much credit history. Reveen was very helpful from the moment I met him for the first time. He explained the terms of the lease for me as lease was my preferred option. He helped me throughout the process even though the approval took a bit of time and he kept me updated about the status throughout. These guys got the car from another dealer as I wanted to have a car at the earliest and even gave a loaner till I got mine. They got the best deal for me available and I would highly recommend them and go to them for my next car. I am extremely satisfied with them and would thank specially Reveen and Nathan. More
by Kunal
Employees Worked With
Reveen Sana
November 17, 2015
Customer service The salesman was very nice and helpful. He fixed a good price for us so we immediately signed with him. He arranged to bring the car we want from anot The salesman was very nice and helpful. He fixed a good price for us so we immediately signed with him. He arranged to bring the car we want from another dealer. We are happy with our experience with them. More
by SS2016
Employees Worked With
Doug St.Louis
October 15, 2015
Customer servive Everybody was very friendly. The service on my car was very timely and efficient. After the service on my car was complete everything done was explain Everybody was very friendly. The service on my car was very timely and efficient. After the service on my car was complete everything done was explained. I'm very pleased with the quality of service I received. Thank you. More
by Petrinec,111
Employees Worked With
Derrick Walker
October 09, 2015
Suburban Mazda Trou Always excellent service! When I call for an appointment or just stop in I'm always taken care of. I truly appreciate all that they do to take care of Always excellent service! When I call for an appointment or just stop in I'm always taken care of. I truly appreciate all that they do to take care of my car. Thank you Chris! More
by Brianna
Employees Worked With
Christopher White, Derrick Walker
September 28, 2015
Customer Service I have to take my Mazda 6 in for a recall and when I called the dealership I was directed to Chris Lange, even though he was not the Chris that I have I have to take my Mazda 6 in for a recall and when I called the dealership I was directed to Chris Lange, even though he was not the Chris that I have been working with, Chris did not hesitate to take care of me. He answered all my questions and was patience with me. I have worked most of my life in a customer service environment and I know how people like to be treated and I expect the same. Consumers will always go back to the place that gave them great customer service and word of mouth is a testimony of that. More
by Colleen56
Employees Worked With
Chris Lange
August 09, 2015
Service Center Recently I was in for servicing on one of my tires. It was brought upon me that a screw was right in the center of my rear tires. It was a busy Fri Recently I was in for servicing on one of my tires. It was brought upon me that a screw was right in the center of my rear tires. It was a busy Friday and I stopped in, they told me it was a long wait, however the shuttle took me home. I was contacted so fast that my tired had been fixed, quicker than I thought it would be. Chris, the service Manger is one of the best, appreciate you guys up at Suburban Mazda. More
by kt67722
Employees Worked With
Chris Lange
August 03, 2015
Good experience. They were really great at fixing my car. I am glad I went to the Troy surburban mazda. I would come back if something were wrong with my car. They were really great at fixing my car. I am glad I went to the Troy surburban mazda. I would come back if something were wrong with my car. More
by jjjjjj1323
Employees Worked With
Chris Hurd
July 21, 2015
Awful Service "Awful service at the service dept" I had to way almost 2 week for next appt available today 7-21 I cant wait what they going to say in regardin "Awful service at the service dept" I had to way almost 2 week for next appt available today 7-21 I cant wait what they going to say in regarding my vibration problem with my 5 months tires that I purchase there I have 3 times rotation balancing and alignment and my cx5 2015 still the same problem and when I go on 60 up to 80 my front end vibrate really bad that's roadforce balancing ( bad tires )They better to replace my tires !!! And when there to the dealer they told that was normal because we got bad roads in Michigan...... I took m59 everyday to crooks and the road is in good conditions....... My cx-5 started with that problem when i got my tires from there. Even they lie because when I purchase the tires they told me we did a tires rotation and balancing they never did it !!! My car was worse !!!! I won't never lease again with Mazda ever again !!! I can't wait to done with my lease or deal with suburban collection again I would like to speak with Mr. David T Fischer the CEO thanks More
by Lr213
Employees Worked With
Thomas Gregory
