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Suburban Mazda of Troy

Troy, MI

4.4
176 Reviews
About The Suburban Collection The Suburban Collection based in Troy, MI, offers an array of automotive solutions to retail and industry customers throughout Michigan. The company's 70+ year commitment to customer service excellence is backed by a comprehensive selection of brand names, spanning over 35 convenient dealership locations, AAA-approved auto repair, Suburban Auto Parts and eight Suburban Collision Center locations.
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1794 Maplelawn Dr

Troy, MI

48084

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Showing 176 reviews

May 03, 2024

Very excellent show room. Professional management and staff. Justin is the BEST! Highly recommend this dealership. More

by Pam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Tuzzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024 -

Suburban Mazda of Troy responded

Pam, Thank you for your feedback! We're happy to hear you enjoyed our showroom, management and team at Suburban Mazda of Troy. Our team is happy to have earned your recommendation. Please let us know how we can serve you in the future!

March 28, 2024

I have never been to Suburban Mazda but was thoroughly impressed with all staff! Highly recommend! Justin Tuzzo was amazing and made sure I was satisfied with all aspects of the sale. More

by pacoleman2002
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesse Kopek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Tuzzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Slaick
Mar 29, 2024 -

Suburban Mazda of Troy responded

Thanks for the amazing feedback! We're delighted to know that Justin and our team at Suburban Mazda of Troy impressed you. Enjoy your new ride!

February 29, 2024

Alex was helpful, informative, kind, respectful and patient. An excellent salesman, he allowed me the time and space to make the best decision for myself. More

by Sheldone
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Doug St.Louis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Kopek
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Marogi
Feb 29, 2024 -

Suburban Mazda of Troy responded

Sheldone, thank you for the kind words! We're very happy Alex made your experience excellent at Suburban Mazda of Troy. We appreciate your feedback and hope to see you again soon!

February 17, 2024

I love my Mazda! It was the easiest vehicle purchase I have ever been a part of, thanks to. Justin. He was very professional, and thoroughly explained everything I More

by Nicole.nacy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesse Kopek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Tuzzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2024 -

Suburban Mazda of Troy responded

We're so glad to know you had a smooth and satisfying experience with Justin at Suburban Mazda of Troy. It's wonderful that he was able to help find the perfect car for you! Enjoy your new Mazda, we appreciate your kind words.

February 17, 2024

Justice was really patient, understanding, and cordial. He was not judge mental at all and was empathetic with my situation. I ended up purchasing a CX-90 which is what I wanted when I came in. More

by Zakir Ahmed
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Tuzzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2024 -

Suburban Mazda of Troy responded

Zakir, we're glad to know that Justice was able to assist you in finding the perfect CX-90 at Suburban Mazda of Troy. We appreciate your feedback and hope you enjoy your new ride!

February 15, 2024

Justin was knowledgeable, patient and determined to get me in a car. Was the first to approach me and had a great sales pitch definitely great at what he do I would recommend this company for sure and advi More

by Kiara
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Tuzzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2024 -

Suburban Mazda of Troy responded

Hi Kiara, thank you for taking the time to share your positive experience with Justin at Suburban Mazda of Troy! We're delighted to hear that he was knowledgeable, patient, and determined to help you find the right car. We appreciate your recommendation, and if you have any more feedback or need assistance in the future, don't hesitate to reach out. Safe and happy driving!

February 14, 2024

The sales person was very rude. He only spent 5-10 minutes with me and seemed uninterested to make a deal. More

by banimahd
Recommend Dealer
No
Employees Worked With
Justin Tuzzo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2024 -

Suburban Mazda of Troy responded

Hello, Our team is committed to providing excellent customer service, and it's disheartening to learn that your encounter with our salesperson fell short of expectations. We appreciate your feedback, and we take it seriously. Your satisfaction is our priority, and we would like to address your concerns. If you could please contact us through the number below, we would appreciate the opportunity to further discuss your time here. We value your business and hope to have the opportunity to make amends. Best, Douglas StLouis - Sales Desk Manager - douglasstlouis@lithia.com

February 07, 2024

Scheduled a test drive, arrived on time because I respect other peoples time and stood unacknowledged at the front of the show room for ten minutes so I left. It's not hard for your sales staff to tell their More

by Erik M
Recommend Dealer
No
Employees Worked With
Mo Debs
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Marogi
Feb 12, 2024 -

Suburban Mazda of Troy responded

Hi Erik, I'm sorry to read about your experience. We value our customers' time and it's clear we missed the mark during your visit. This is not indicative of the level of service we strive for and would like an opportunity to make things right. Please reach out at a convenient time so that we can discuss this further - Thank you, Douglas StLouis - Sales Desk Manager - douglasstlouis@lithia.com

February 06, 2024

Sean is a very professional and responsible worker. I highly recommend and will always be back. More

by Ray27
Recommend Dealer
Yes
Employees Worked With
Sean Kowalik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2024 -

Suburban Mazda of Troy responded

We appreciate your feedback and recommendation! Our Suburban Mazda of Troy team looks forward to seeing you again.

February 02, 2024

Was not real happy today when ordering my brand new 2024 Mazda Miata. After going through all the add-ons I found my salesman and added $90 on something I did not ask for and had him remove it. He said it w More

by caseytori
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Alex Marogi
Feb 13, 2024 -

Suburban Mazda of Troy responded

Hi Casey, I'm sorry to read about your recent experience with us. We strive for transparency. I understand how this could affect trust, but please know that we're committed to making things right for you. If you'd like to discuss this or any other questions or concerns further, don't hesitate to reach out with the information below. Douglas StLouis - Sales Desk Manager - douglasstlouis@lithia.com

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