Suburban Mazda of Troy

I appreciate that I received excellence customer service from Karon Thomas. He met my needs for my emergency need for another car due to my accident. Karon kept me at my same payment with with an upgraded 2 from Karon Thomas. He met my needs for my emergency need for another car due to my accident. Karon kept me at my same payment with with an upgraded 2026 and additional incentives! Thanks Suburban Mazda of Troy. More

It was a good experience for the first time being part of mazda and KaRon was really helpful too and he was so patient with us. Great store! mazda and KaRon was really helpful too and he was so patient with us. Great store! More

they work fast, got me in the car i wanted in about a week maybe less. willing to work with you on everything. Puts the customer in the best position possible week maybe less. willing to work with you on everything. Puts the customer in the best position possible More

Sales and finance staff super friendly and knowledgeable. They seem to put us first - very attentive to our needs. They seem to put us first - very attentive to our needs. More

I was a service customer at this dealership since I moved here from Colorado which has always been professional My salesman Karon was extremely knowledgeable and guided me thru the entire buying process done here from Colorado which has always been professional My salesman Karon was extremely knowledgeable and guided me thru the entire buying process done online. I picked up my car and this was the first time I had seen the car in person. Karon coordinated my selection and loan process very smoothly and I would recommend Karon to my friends and associates. He is a valuable asset for Mazda of Troy. I am very pleased. More

Dealer was flexible to my schedule and helped me test out two cars. Had a great experience through the whole process working with KaRon and Jesse. Both made sure I was informed throughout! two cars. Had a great experience through the whole process working with KaRon and Jesse. Both made sure I was informed throughout! More

Aidan was a pleasure to work with. He was kind from the moment I walked into the dealership to take a test drive, and he was helpful with all of my questions on features, pricing, and He was kind from the moment I walked into the dealership to take a test drive, and he was helpful with all of my questions on features, pricing, and how to proceed with the purchase. I never felt pressured, and I knew Aidan was working hard to help me get the right deal for the vehicle I was interested in. Following the purchase, he followed up with me a couple times via text to make sure I was pleased with my purchase and to see if I had any concerns. I would recommend Aidan to anyone looking to purchase a vehicle at Suburban Mazda of Troy and would gladly do business with him again. A great experience! More

Kaleb was my assigned Sales Consultant when I came into Suburban Mazda Troy to test drive a CX-50 hybrid. He did a great job of explaining the different trim levels and advantages and disadvantages of gas Suburban Mazda Troy to test drive a CX-50 hybrid. He did a great job of explaining the different trim levels and advantages and disadvantages of gas vs. hybrid. He was very up front and transparent about the pricing of my trade in as well as what it would cost to lease the car. I commend him for his cool and calm demeanor in what can be a very stressful time for car buyers. Excellent things to say about the Sales Department as they were friendly and went above and beyond to make my car leasing experience a good one. The Sales Manager was the most understanding of the crew who provided me with my credit report / score and presented me with the best deal possible. My leasing the CX-50 would not have been possible without his help. I would revisit the Financing process though. There were a lot of optional add on protections that were presented when signing the paperwork that made me feel pressured to commit to a higher monthly payment than originally anticipated. Jesse was super nice and it is part of his job to make the options available, but the associated pricing was not very practical or realistic. By that I mean, my lease payment would have doubled if I had picked the most comprehensive optional protection package, which seemed to be too much to ask and was completely overwhelming to me at the time. This is the 5th car I have gotten through the Suburban Collection in Troy (three at Hyundai and one at Honda) and I am looking forward to enjoying my new car in the years ahead. All the staff that I interacted with were genuinely interested in trying to help me get into a new car and treated me with respect. They have a really nicely designed office space and a fancy coffee maker there! I would highly recommend visiting this dealership for your next vehicle. More

The entire process from start to finish was so easy and comfortable. It truly was a great car buying experience. comfortable. It truly was a great car buying experience. More

Marcela was friendly, knowledgeable, and dedicated; going above and beyond to meet our needs effortlessly. above and beyond to meet our needs effortlessly. More