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Suburban Mazda of Troy
Troy, MI
179 Reviews
About The Suburban Collection
The Suburban Collection based in Troy, MI, offers an array of automotive solutions to retail and industry customers throughout Michigan. The company's 70+ year commitment to customer service excellence is backed by a comprehensive selection of brand names, spanning over 35 convenient dealership locations, AAA-approved auto repair, Suburban Auto Parts and eight Suburban Collision Center locations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 179 reviews
October 16, 2017
good. helpful and nice, fixed my problems. joe claiborne was a great salesman. i love my car. i don't believe in warranty's though. warranty's don't help. helpful and nice, fixed my problems. joe claiborne was a great salesman. i love my car. i don't believe in warranty's though. warranty's don't help. More
by haileyfinnen
Employees Worked With
Joe Claiborne
October 03, 2017
Friendly Service James Sirr was a great sales person. We arrived late in the day to test drive a vehicle I found online. I liked the vehicle but I didn't love it. Desp James Sirr was a great sales person. We arrived late in the day to test drive a vehicle I found online. I liked the vehicle but I didn't love it. Despite it being close to closing time James took the time to find us another model they had in stock with all the features I wanted and a better engine. He was always courteous, and never made us feel like jerks for being there so late. James was always upfront and made us feel comfortable with our purchase. I definitely look forward to working with James for future purchases. More
by 2014mazda3
Employees Worked With
James Sirr
September 27, 2017
Best Sales & Service Departments Doug St. Louis is the best xxxx sales person I've had the pleasure to meet and deal with! John in service has been great as well. Suburban Mazda has t Doug St. Louis is the best xxxx sales person I've had the pleasure to meet and deal with! John in service has been great as well. Suburban Mazda has treated us right from the beginning and continues to exceed my expectations. We have two CX5s from them and are very pleased thus far. More
by jimmyt00
Employees Worked With
Doug St.Louis, John in Service
September 04, 2017
Excellent!!! The best sales service I ever had, that was the decision maker for me to decided to buy my Mazda 3 there, a hassle free experience, friendly and easy The best sales service I ever had, that was the decision maker for me to decided to buy my Mazda 3 there, a hassle free experience, friendly and easy to go in all that's needed, thanks Doug St.Louis you are the best. More
by OscarRRR
Employees Worked With
Doug St.Louis, Douglas St.Louis
August 08, 2017
No clue what they're doing, managed to actually lose my car! They lost my car, found it unlocked, killed my battery, had me wait 2.5 hrs to pick up my car since they COULDNT FIND IT, I even called ahead to ensur They lost my car, found it unlocked, killed my battery, had me wait 2.5 hrs to pick up my car since they COULDNT FIND IT, I even called ahead to ensure it was ready for pickup and someone "checked to see if it was assembled" then reported back saying it was...it was not. Was supposed to be done at 5 on Monday and i called ahead again to see if it was ready...apparently it was, but when I got there i was informed that the technician had FORGOT to repair my car!!! Awful experience. More
by Mazda14
Employees Worked With
Ron
July 20, 2017
Great Place This is one of the best dealerships I've had the pleasure of doing business with. From the moment I walked in the staff was extremely courteous and at This is one of the best dealerships I've had the pleasure of doing business with. From the moment I walked in the staff was extremely courteous and attentive to me. My salesmen Doug st. Louis was superb and did everything possible to make the process smooth and quick. Nothing but good things to say about Suburban Mazda of Troy. More
by Brandinn
Employees Worked With
Doug St.Louis, Douglas St.Louis
June 01, 2017
Great friendly service The best sales and service I have ever received, The car is better than the Accord and Camry. I will be buying more Mazda's in the future. The best sales and service I have ever received, The car is better than the Accord and Camry. I will be buying more Mazda's in the future. More
by Motto59876
Employees Worked With
Doug St.Louis
July 20, 2016
Could not perform a Mazda recall on Saturday I brought my 2015 CX-5 into Suburban Mazda for its first three oil changes and was very satisfied with the service - even though they charge $85 for a I brought my 2015 CX-5 into Suburban Mazda for its first three oil changes and was very satisfied with the service - even though they charge $85 for an oil change, tire rotation and check-up. The last time I tried to make a Saturday appointment, I was informed that they could do an oil change, but would be unable to perform a factory recall because the technicians that do this don't work on Saturdays. As the dealer is 12 miles away from where I live and 13 miles away from where I work, taking my vehicle in during the week is a big inconvenience. As a result, I made an appointment at Causley Mazda. It's nearly 19 miles away, but they were able to perform the recall on a Saturday. Another bonus - Causley Mazda only charges $65 for the same service. Needless to say, Causley Mazda has earned my service business from now on. More
by sdcypher
Employees Worked With
Jim Wesserling
July 12, 2016
Excellent service from the dealer and Mazda I want to thank the service team and Mazda for making a recent service issue as painless as possible. The sunroof switch on my car failed 700 miles ou I want to thank the service team and Mazda for making a recent service issue as painless as possible. The sunroof switch on my car failed 700 miles out of warranty. The service department submitted a "goodwill" warranty claim to Mazda and the company agreed to covered it. In addition, I was given a brand new 2016 Mazda 6 to drive with zero hesitation. Often, getting transportation while a car is in for service can be a hassle. I really appreciate the top notch experience! More
by johnboyjrw
Employees Worked With
Adday Sitto, The female service representative was the best!
June 30, 2016
New Mazda 3 Derrick Walker has helped us twice now with leasing a new Mazda at Suburban Mazda. We couldn't be happier with his helpful and professional service a Derrick Walker has helped us twice now with leasing a new Mazda at Suburban Mazda. We couldn't be happier with his helpful and professional service and will definitely be back to lease future vehicles with him. More
by SHerk
Employees Worked With
Derrick Walker, Derrick Walker
