Suburban Mazda of Troy

Clean dealership, easy to work with, gave quotes in a timely fashion, did not over push the sale, listened to my inquiries and thoughts timely fashion, did not over push the sale, listened to my inquiries and thoughts More

Suburban Mazda of Troy has an impressive inventory of well-maintained vehicles. KaRon was an absolute pleasure to work with. He took the time to understand exactly what I needed and delivered on every pr well-maintained vehicles. KaRon was an absolute pleasure to work with. He took the time to understand exactly what I needed and delivered on every promise he made throughout the process. No pressure, no games — just straightforward and honest service. He found me a great car that checked all my boxes. If you’re shopping at Suburban Mazda of Troy, ask for KaRon. You won’t be disappointed. More

Bait-and-switch! Beware!! I had an extremely disappointing experience selling my vehicle to this dealership. Based on their online offer, I made the trip expecting a Beware!! I had an extremely disappointing experience selling my vehicle to this dealership. Based on their online offer, I made the trip expecting a fair and professional appraisal. Instead, the process felt dishonest and like a complete waste of my time. After arriving, I was told my vehicle had numerous mechanical and cosmetic issues that supposedly justified an offer that was less than one-quarter of their online estimate—and less than 10% of my vehicle’s actual market value. What makes this especially frustrating is that I had already had my vehicle inspected by a mechanic, serviced with a recent oil change, and looked over by a tire shop before bringing it in. All three found the vehicle to be in excellent condition. The “inspection” at the dealership didn’t appear to be performed by a qualified mechanic. Instead, a salesperson looked over the vehicle, and I was then left waiting for more than 30 minutes while they supposedly reviewed findings. The issues they claimed to find did not match the condition of my vehicle or what multiple professionals had recently documented. To make matters worse, they reported these alleged issues to the third-party buying platform, leaving inaccurate information attached to my vehicle. That is unacceptable and could negatively impact future offers. Whether intentional or not, the entire experience felt misleading. As a woman, I couldn’t help but feel like they assumed I wouldn’t question their claims or know any better. Fortunately, I had already done my homework and had my vehicle professionally checked beforehand. If you’re considering selling your vehicle here, especially if you’re relying on an online offer, be prepared for the possibility of a dramatically lower offer based on claims you may want independently verified. My experience with Sales Manager Tim left me with little confidence in this dealership’s appraisal process, and I’m exploring my options regarding the inaccurate condition report that was submitted. I would not recommend doing business here. More

Karon provided exceptional customer service throughout my process of shopping for vehicle. He responded promptly to all inquiries and was extremely accommodating regarding my schedule. I can honestly say I h process of shopping for vehicle. He responded promptly to all inquiries and was extremely accommodating regarding my schedule. I can honestly say I have never had a car buying experience with this level of customer service. I felt he was transparent, honest and open throughout the process. More

The dealership is well-stocked, organized and welcoming in its layout for customers looking to purchase a vehicle in its layout for customers looking to purchase a vehicle More

KaRon was amazing! !! Super helpful and knowledgeable about the car. Took a lot of time to show me how everything works in the car. Made this an easy experience. Would r !! Super helpful and knowledgeable about the car. Took a lot of time to show me how everything works in the car. Made this an easy experience. Would recommend him 10/10. Will definitely buy my next car from him and would suggest him to my family & friends!!! More

Aidan was excellent to work with from start to finish - very good product knowledge, friendly, responsive, candid, and just pleasant to work with. I would absolutely recommend him to others. I was disapp very good product knowledge, friendly, responsive, candid, and just pleasant to work with. I would absolutely recommend him to others. I was disappointed in the sales management practice, however, of including extra services on the initial purchase agreement which were never discussed previously. I also did not enjoy having to listen to the extra cost warranty sales pitch by two (also very friendly) different Finance folks. So five stars for Aidan and three stars for Mazda of Troy. I would recommend the dealership with reservations. More

Exemplary customer service Karon was so helpful and professional. I will definitely recommend him to everyone professional. I will definitely recommend him to everyone More

Jazz and Aiden did an outstanding job of helping me purchase my Mazda Miata. Thank you both very much. You did a great job. purchase my Mazda Miata. Thank you both very much. You did a great job. More

Great dealership, everyone was friendly and the sales consultant Aiden Leline was outstanding to work with and accommodating! Also a shout-out goes to Jesse Kopek the finance manager, he made the “check consultant Aiden Leline was outstanding to work with and accommodating! Also a shout-out goes to Jesse Kopek the finance manager, he made the “check-out” process smooth and easy. I would recommend this dealership, he would have no issue coming back. More