Suburban Hyundai of Troy

Emailed this dealership to we could make a deal on a Mazda5. My emails were not answered in a timely manner and when I did get a response they were short and didn't give me the information I needed. Aft Mazda5. My emails were not answered in a timely manner and when I did get a response they were short and didn't give me the information I needed. After two or three days they finally told me that they couldn't make the deal happen. Worst experience I have ever had dealing with a car dealership and it's sad because they if they could have worked with me a little they could have made a sale. More

I had an issue with my vehicle with my car and it was qucikly taken care of. I am overall satisfied with my exprience with this dealer. qucikly taken care of. I am overall satisfied with my exprience with this dealer. More

I received great service from the staff at Suburban Hyundai; Adamm and Rick took the time to review all the information with me before I purchased my car. They got me approved fast and had me driving o Hyundai; Adamm and Rick took the time to review all the information with me before I purchased my car. They got me approved fast and had me driving out in my new vehicle the same day. I will definitely be a returning customer. More

Worst experience at a dealership we have ever had. After being approved for a loan on a 2011 Honda Pilot, we waited another 6.5 hours for the paper work to be done and our sales person (Paul) to finish the being approved for a loan on a 2011 Honda Pilot, we waited another 6.5 hours for the paper work to be done and our sales person (Paul) to finish the sale. We waited, and waited, and waited some more for this dealership to get their sh*t together, but they never did. It was excuse after excuse. After we had been approved and paperwork had been started, we watched our Pilot get taken out twice for test drives. WTF?! Floor mats for a 2011 Pilot should be standard, regardless if it's used. Not at this place. To top off the experience... as my wife and I were leaving, the fuel light was on! The gas needle was right on the lowest mark it could be on! That totally wrecked our car buying experience there. Steer clear of this place if you want a good car buying experience! Highly recommended that you don't spend your hard earned money there. **Update I know I'm about a month late, but better late than never. After posting this, Dave at the dealership got a hold of me and asked if there was a way to help fix our bad experience at his dealership. To make a long story short... he took care of us and actually reimbursed me for the floor mats I ordered. That's pretty big in my book and helps quite a bit. I appreciate the effort they made with the follow up. More

Scheduled a maintenance visit for May 2, 2012. Promised two free oil changes when we purchased the vehicle last year and was finally able to get an appointment that worked with my schedule. Talked with Ch two free oil changes when we purchased the vehicle last year and was finally able to get an appointment that worked with my schedule. Talked with Chris Hurd who told me that a Fuel Induction Service was necessary at 15,000 to keep my OEM Warranty intact. Ending up paying 128.23 was a service visit that I anticipated being free. After leaving the dealership I looked up the manufacturers service schedule which did not include the Fuel Induction Service. I contacted by salesperson, Jeff Bushar, who directed me back to Chris. Chris stood by his earlier statement that the Fuel Induction Service was required to keep our warranty intact. He went on to state that he had worked for a number of service departments for Suburban and this was standard procedure. After carefully reviewing the "Suburban Hyundai Maintenance Menu" earlier today I found the small print at the bottom left hand corner that indicated that the recommended maintenance in BLUE text was not required by Hyundai. Your service advisor lied and it cost me $128.23 plus the extra time wasted while I waited in the customer lounge. This was an awful customer experience on several levels. Deceptive selling of unnecessary service will cause Suburban (not just Suburban Hyundai) to loose this customer for life. I plan to warn others not to do business with your dealerships at every opportunity that presents itself. More

Flat out lied to me on the phone!!! Needed one new headlight, quoted 19.05 plus a FEW DOLLARS for labor. Asked twice if my bill would be around $30 or more. Answer? No. Reality of the situation a headlight, quoted 19.05 plus a FEW DOLLARS for labor. Asked twice if my bill would be around $30 or more. Answer? No. Reality of the situation and my final bill...$64.09. For a lightbulb. When I got my bill and asked the super unfriendly guy helping me, (Chris) why my bill was so high after having been quoted much much less, he meekly answered me that labor was the reason. Why was I not told that on the phone? I would never have gone there. I would not recommend this place under any circumstance. He never even offered to get a manager. Next time I need service I'll just drive back to Grand Rapids where I bought the damn thing. More

I went in to test drive a Elantra and a Sonata I was interested in them both but wanted to see which one I liked better. Joe Lacey greeted us with enthusiasm and a smile which was nice. We test drove th interested in them both but wanted to see which one I liked better. Joe Lacey greeted us with enthusiasm and a smile which was nice. We test drove them both and I ended up buying the 2012 Elantra. They gave me more for my trade than any other dealer was willing to offer and made the approval and paper work process quick and painless. Joe is such a nice laid back guy and he made us laugh and feel comfortable the whole time there. Everyone at the dealership offered us congratulations, and treated us like we matter. It has been been the best car buying experience I have ever had. Thanks Joe! More

What a great experience I had when dealing with Suburban Hyundai in Troy, Mi. I've had such a great car buying experience. The staff made me feel very welcome and was very friendly and efficient. I would Hyundai in Troy, Mi. I've had such a great car buying experience. The staff made me feel very welcome and was very friendly and efficient. I would highly recommend this dealership to anyone looking for a car and great customer service. More

My rating of this dealership reflects the great service I was given at Suburban Hyundai. Deondre was very knowledgable and he was patient with me regarding all of my questions on the Sonata and Elantra. He m was given at Suburban Hyundai. Deondre was very knowledgable and he was patient with me regarding all of my questions on the Sonata and Elantra. He made me feel comfortable on the test drive and I will definitely be doing business with him soon. JMarie More

Before purchasing my Sonata from Diondre at Suburban Hyundai, I visited a Buick dealer, a Ford dealer, and 2 other Hyundai dealers. Of all the dealerships, Suburban Hyundai stood out as the place where Hyundai, I visited a Buick dealer, a Ford dealer, and 2 other Hyundai dealers. Of all the dealerships, Suburban Hyundai stood out as the place where I felt most comfortable. I wasn't expecting to purchase a car on my visit, I really just wanted to see the tan leather interior on the new Sonatas. However, Diondre presented an excellent deal and answered all of questions which assured me that I was making the right decision. When I visited Suburban, the Tigers were about to start a playoff game that I didn't want to miss. As part of our deal, Diondre said he'd expedite the paperwork and I wouldn't miss the game... but we ran into some hiccups while working through the financing. To make up for the couple innings of the game I missed, Diondre threw in free interior protection on my new Sonata. In addition, another salesperson turned on the radio in the showroom Tucson and opened up all the doors so we could all listen to the game. I love my new car and I've recommended Suburban Hyundai to all my family and friends. They really go the extra mile for the customer. More