Suburban Hyundai of Troy

I want everyone to know about the great service I received at Suburban Hyundai in Troy. Our company enjoyed the same personal service I would expect if I was a family of four buying a vehicle. Even received at Suburban Hyundai in Troy. Our company enjoyed the same personal service I would expect if I was a family of four buying a vehicle. Even though our need for vehicles was an immediate need, Ben took the time and patience with us that we deserved. More

My overall experience at Suburban Hyundai was fantastic. I was very fortunate to have Diondre Doaks as my salesperson. Diondre was extremely knowledgeable on the Sonata model I was interested in. During t I was very fortunate to have Diondre Doaks as my salesperson. Diondre was extremely knowledgeable on the Sonata model I was interested in. During the test drive, he described the features of the vehicle in a methodical way that was easy to remember. During the negotiation process, he was very professional and I walked away feeling that I purchased a Hyundai Limited Sonata at a fair price - with all of the accessories that I wanted. I requested a specific exterior and interior color and Diondre assured me he could get the vehicle - he immediately located two vehicles and called them on the spot. Within a short time, Diondre called me to let me know that the vehicle I wanted had arrived, delivering on his promise. It is now 4 weeks after purchasing my vehicle, and Diondre is still following up with me to make sure I am satisfied. This is the salesperson that you want: professional, trustworthy, knowledgeable, delivers on what he promises, cares about his customers and always gets back to you in a timely manner for any questions or requests that you have. Adamm Davis - Hats off to you for your management of a dealership that rocks! My experience was 100% positive and I will definitely be back for my next purchase. I have told everyone I know that Suburban Hyundai is the only dealership you want to do business with. Rick Szepytowski - you did a fantastic job in explaining the additional options that were available without a hard sell approach. I usually don't purchase extended plans, but your approach was so positive and informational - that I did purchase one of the plans. My experience with other dealerships has been horrendous at this stage of the sales process - I just wanted you to know you are exceptional. I look forward to having my car serviced for normal maintenance at Suburban Hyundai. My experiences thus far have been outstanding! More

Emailed this dealership to we could make a deal on a Mazda5. My emails were not answered in a timely manner and when I did get a response they were short and didn't give me the information I needed. Aft Mazda5. My emails were not answered in a timely manner and when I did get a response they were short and didn't give me the information I needed. After two or three days they finally told me that they couldn't make the deal happen. Worst experience I have ever had dealing with a car dealership and it's sad because they if they could have worked with me a little they could have made a sale. More

I had an issue with my vehicle with my car and it was qucikly taken care of. I am overall satisfied with my exprience with this dealer. qucikly taken care of. I am overall satisfied with my exprience with this dealer. More

I received great service from the staff at Suburban Hyundai; Adamm and Rick took the time to review all the information with me before I purchased my car. They got me approved fast and had me driving o Hyundai; Adamm and Rick took the time to review all the information with me before I purchased my car. They got me approved fast and had me driving out in my new vehicle the same day. I will definitely be a returning customer. More

Worst experience at a dealership we have ever had. After being approved for a loan on a 2011 Honda Pilot, we waited another 6.5 hours for the paper work to be done and our sales person (Paul) to finish the being approved for a loan on a 2011 Honda Pilot, we waited another 6.5 hours for the paper work to be done and our sales person (Paul) to finish the sale. We waited, and waited, and waited some more for this dealership to get their sh*t together, but they never did. It was excuse after excuse. After we had been approved and paperwork had been started, we watched our Pilot get taken out twice for test drives. WTF?! Floor mats for a 2011 Pilot should be standard, regardless if it's used. Not at this place. To top off the experience... as my wife and I were leaving, the fuel light was on! The gas needle was right on the lowest mark it could be on! That totally wrecked our car buying experience there. Steer clear of this place if you want a good car buying experience! Highly recommended that you don't spend your hard earned money there. **Update I know I'm about a month late, but better late than never. After posting this, Dave at the dealership got a hold of me and asked if there was a way to help fix our bad experience at his dealership. To make a long story short... he took care of us and actually reimbursed me for the floor mats I ordered. That's pretty big in my book and helps quite a bit. I appreciate the effort they made with the follow up. More

Scheduled a maintenance visit for May 2, 2012. Promised two free oil changes when we purchased the vehicle last year and was finally able to get an appointment that worked with my schedule. Talked with Ch two free oil changes when we purchased the vehicle last year and was finally able to get an appointment that worked with my schedule. Talked with Chris Hurd who told me that a Fuel Induction Service was necessary at 15,000 to keep my OEM Warranty intact. Ending up paying 128.23 was a service visit that I anticipated being free. After leaving the dealership I looked up the manufacturers service schedule which did not include the Fuel Induction Service. I contacted by salesperson, Jeff Bushar, who directed me back to Chris. Chris stood by his earlier statement that the Fuel Induction Service was required to keep our warranty intact. He went on to state that he had worked for a number of service departments for Suburban and this was standard procedure. After carefully reviewing the "Suburban Hyundai Maintenance Menu" earlier today I found the small print at the bottom left hand corner that indicated that the recommended maintenance in BLUE text was not required by Hyundai. Your service advisor lied and it cost me $128.23 plus the extra time wasted while I waited in the customer lounge. This was an awful customer experience on several levels. Deceptive selling of unnecessary service will cause Suburban (not just Suburban Hyundai) to loose this customer for life. I plan to warn others not to do business with your dealerships at every opportunity that presents itself. More

Flat out lied to me on the phone!!! Needed one new headlight, quoted 19.05 plus a FEW DOLLARS for labor. Asked twice if my bill would be around $30 or more. Answer? No. Reality of the situation a headlight, quoted 19.05 plus a FEW DOLLARS for labor. Asked twice if my bill would be around $30 or more. Answer? No. Reality of the situation and my final bill...$64.09. For a lightbulb. When I got my bill and asked the super unfriendly guy helping me, (Chris) why my bill was so high after having been quoted much much less, he meekly answered me that labor was the reason. Why was I not told that on the phone? I would never have gone there. I would not recommend this place under any circumstance. He never even offered to get a manager. Next time I need service I'll just drive back to Grand Rapids where I bought the damn thing. More

I went in to test drive a Elantra and a Sonata I was interested in them both but wanted to see which one I liked better. Joe Lacey greeted us with enthusiasm and a smile which was nice. We test drove th interested in them both but wanted to see which one I liked better. Joe Lacey greeted us with enthusiasm and a smile which was nice. We test drove them both and I ended up buying the 2012 Elantra. They gave me more for my trade than any other dealer was willing to offer and made the approval and paper work process quick and painless. Joe is such a nice laid back guy and he made us laugh and feel comfortable the whole time there. Everyone at the dealership offered us congratulations, and treated us like we matter. It has been been the best car buying experience I have ever had. Thanks Joe! More

What a great experience I had when dealing with Suburban Hyundai in Troy, Mi. I've had such a great car buying experience. The staff made me feel very welcome and was very friendly and efficient. I would Hyundai in Troy, Mi. I've had such a great car buying experience. The staff made me feel very welcome and was very friendly and efficient. I would highly recommend this dealership to anyone looking for a car and great customer service. More