Suburban Hyundai of Troy

This is the second time I have had the pleasure of working with Christine and she does not disappoint, neither does her team. I had dropped in without an appointment and was prepared to have to come b working with Christine and she does not disappoint, neither does her team. I had dropped in without an appointment and was prepared to have to come back. Christine and her team worked me in without a problem and without making me feel like an inconvenience. She also remembered me from a previous visit which always makes me feel special. Who doesn't enjoy feeling special? I have worked with the public for over 20 years myself and it is a rare quality to balance sincerity with friendliness...Christine does that with ease and I will never hesitate to contact her with any future issues with my Hyundai. More

This is my second time visiting the dealership and working with Christine for service. She is phenomenal! I was expecting to receive a lift home during my second visit for my 30K mile maintenance bu working with Christine for service. She is phenomenal! I was expecting to receive a lift home during my second visit for my 30K mile maintenance but she gave me the WOW experience by allowing me to drive the Genesis while my car was being serviced. Very nice ride- had me wishing I had purchased one of those instead of my Sonata which I'm also happy with. Thanks for the exceptional customer service Christine and I look forward to working with you in the future. More

A+ sales and service at Suburban Hyundai. Christine is always a breath of fresh air when it's time for my vehicle to be serviced. The technicians are always fast, efficient, and most importantly knowledga always a breath of fresh air when it's time for my vehicle to be serviced. The technicians are always fast, efficient, and most importantly knowledgable. I wouldn't buy or service a vehicle anywhere else. More

Excellent attention, very professional and courteous, and superb humor. Every time I have any issues with my car, I just schedule an appointment online (no matter it's a last minute appointment), and still C superb humor. Every time I have any issues with my car, I just schedule an appointment online (no matter it's a last minute appointment), and still Christine gives me a phone call to see how she can best accommodate the service timing to fit my schedule, and calls me when the part have arrived. Clearly she excels by far as the best employee at the Suburban Hyundai. More

While visiting my daughter in Rochester Hills, MI I collided with a deer and damaged the radiator of my 2012 Hyundai Santa Fe Ltd. It was towed to Suburban Hyundai in Troy for repairs and Christine collided with a deer and damaged the radiator of my 2012 Hyundai Santa Fe Ltd. It was towed to Suburban Hyundai in Troy for repairs and Christine Wentzel handled my problem. Needless to say, being crippled 1,000 miles from home generated considerable stress and anxiety. Christine greeted me with her usual winning smile and her demeanor led me to believe that I was in good hands and would be back on the road quickly. I was provided with a rental car and about 10 days later I was back in business. I am now back home and the car is running cool and flawles. Christine deserves special commendation for easing my anxiety during the repair process. She backed up her claims and was on the phone often to appraise me of progress of the repairs. She was very reassuring in my moment of stress. How fortunate is Suburban to have her on their staff. I wish I lived in MI so I could bring me car to Suburban for service. Sincerely, Robert A. Bosco More

I can't say enough about Christine Wentzel, she was the best customer service representative Hyundai has ever had in all my years I've been coming to the dealership for sales and service. Her personality best customer service representative Hyundai has ever had in all my years I've been coming to the dealership for sales and service. Her personality exudes kindness and efficientness. I couldn't of been more happy with her approach, her demeanor and her communications skills to inform me in detail about my car issues / solutions with me. You guys have a winner then, don't lose her. I'll be back! Judy Herod 2009 Hyundai Genesis 313-623-5233 More

Purchased a Pre-owned Audi A4 for my wife. I live in Texas and found the car on AutoTrader.com. Paul Alexander handled the sales transaction for me and was very cooperative and allowed a local family me Texas and found the car on AutoTrader.com. Paul Alexander handled the sales transaction for me and was very cooperative and allowed a local family member to come by and inspect and test drive the car for me. Rick, the Finance manager helped me get a great interest rate, better than my local credit union offered me. The car came as described and we are very happy with the car and how easy it was to do business from 1500 miles away. I can definitely recommend the dealership and Paul and Rick. More

employers worked very hard to get me in my dream car i came to see. they spent numerous hours trying to get my loan approved came to see. they spent numerous hours trying to get my loan approved More

I want everyone to know about the great service I received at Suburban Hyundai in Troy. Our company enjoyed the same personal service I would expect if I was a family of four buying a vehicle. Even received at Suburban Hyundai in Troy. Our company enjoyed the same personal service I would expect if I was a family of four buying a vehicle. Even though our need for vehicles was an immediate need, Ben took the time and patience with us that we deserved. More

My overall experience at Suburban Hyundai was fantastic. I was very fortunate to have Diondre Doaks as my salesperson. Diondre was extremely knowledgeable on the Sonata model I was interested in. During t I was very fortunate to have Diondre Doaks as my salesperson. Diondre was extremely knowledgeable on the Sonata model I was interested in. During the test drive, he described the features of the vehicle in a methodical way that was easy to remember. During the negotiation process, he was very professional and I walked away feeling that I purchased a Hyundai Limited Sonata at a fair price - with all of the accessories that I wanted. I requested a specific exterior and interior color and Diondre assured me he could get the vehicle - he immediately located two vehicles and called them on the spot. Within a short time, Diondre called me to let me know that the vehicle I wanted had arrived, delivering on his promise. It is now 4 weeks after purchasing my vehicle, and Diondre is still following up with me to make sure I am satisfied. This is the salesperson that you want: professional, trustworthy, knowledgeable, delivers on what he promises, cares about his customers and always gets back to you in a timely manner for any questions or requests that you have. Adamm Davis - Hats off to you for your management of a dealership that rocks! My experience was 100% positive and I will definitely be back for my next purchase. I have told everyone I know that Suburban Hyundai is the only dealership you want to do business with. Rick Szepytowski - you did a fantastic job in explaining the additional options that were available without a hard sell approach. I usually don't purchase extended plans, but your approach was so positive and informational - that I did purchase one of the plans. My experience with other dealerships has been horrendous at this stage of the sales process - I just wanted you to know you are exceptional. I look forward to having my car serviced for normal maintenance at Suburban Hyundai. My experiences thus far have been outstanding! More