Suburban Hyundai of Troy

A great job as always-prompt and efficient and I will continue to select Suburban for maintenance of my Santa Fe. continue to select Suburban for maintenance of my Santa Fe. More

My car has been in service for over 4 months,when i call they dont respond and every time i ve been there they set a date in which”i will for sure get my car” but never respect that and tell me to come next they dont respond and every time i ve been there they set a date in which”i will for sure get my car” but never respect that and tell me to come next week.This has been going on every time i go over at the service. More

Excellent! , Joe responded very quickly to my inquiry, made possible for me and my wife to test drive a vehicle the same day, even though we showed up very late , Joe responded very quickly to my inquiry, made possible for me and my wife to test drive a vehicle the same day, even though we showed up very late and the dealership was about to close. Worked with us to appraise our trade in the same day, and helped us get the vehicle we wanted with no frills and no hassle. We were able to pick-up our vehicle the next day by getting everything ready by the time we showed up. Also helped us get started with the My Hyundai App and with the vehicle settings. More

We had every intention of buying a used Palisade. We were from out of town without our trade in and said we would be back in a week with our trade in. The staff gave us a link to complete the credit We were from out of town without our trade in and said we would be back in a week with our trade in. The staff gave us a link to complete the credit application and attach pictures of the trade in. When we got home Sunday night, we took pictures and uploaded them. Early Monday morning we were low-balled on the trade in. We called around our home and advised our salesman told us Boris Brodsky could not give us more for it and go ahead and sell it to our dealer. So we put a $500 hold on the car and a did what we were told and made those arrangements. They ran our financing and we were all set to buy the Palisade but then we were told they were not going to be able to hold it a few more days. I talked to Boris and he said we were already holding it for you for more than a week. Well, again, we were from out of town and they knew it would at least be a week before we were back. We just needed our hold to be extended thru a few more days but Boris said we already held it for you long enough. This is our policy. I explained we were just waiting for final paperwork and finances to be lined up and it wasn't like we weren't going to buy it. I guess this is how they want to do business. By walking away from a $50,000 sale! More

DO NOT SERVICE YOUR CAR HERE. I was FORCED to pay $1000 MORE than what I consented to. THEY SEND YOUR CAR TO THEIR ASSOCIATED COLLISION CENTRE WHO WILL SCAM YOU. THE DEALERSHIP WO I was FORCED to pay $1000 MORE than what I consented to. THEY SEND YOUR CAR TO THEIR ASSOCIATED COLLISION CENTRE WHO WILL SCAM YOU. THE DEALERSHIP WONT COMMUNICATE WITH THEM AND THEY WILL THROW THEIR HANDS UP AND SAY ITS NOT THEIR FAULT, BUT STILL COLLECT PAYMENT ON THEIR BEHALF. I came in with a Sonata peeling paint. They submitted a PO to Hyundai, who offered to cover 70% of the job and sent me to SUBURBAN COLLISION for the paint job. At the collision centre, my estimator, Micheal Rubenhurst SAID HYUNDAI SENT THEM THE ENTIRE AMOUNT COVERING THE COST OF THE JOB AND I WOULD PAY NOTHING. I ASKED FOR PROOF, reminding them of the 70-30 split. HE GAVE ME A DOCUMENT mentioning the entire amount and ASSURED ME I PAY NOTHING. I proceeded to book the appointment and consented to the work on my car under the understanding that I would have to pay NOTHING. AFTER THE JOB IS DONE, I AM TOLD I OWE $1000 THEY MADE A MISTAKE in saying I owe nothing and showing me what was actually the PO, as proof. 1. I consented to paying 0$. I was refused my car until $1000 was paid over a mistake by the collision centre. 2. While I was trying to coordinate between dealership and collision centre to sort out their mistakes, they kept my car and threatened that the car needed to leave the lot by the end of the week, trying to get me to pay immediately. More

Ben S helped us quickly and easily find a car! Great experience and customer service! experience and customer service! More

I purchased a Genesis GV80 from Suburban I purchased a Genesis GV80 from Suburban Genesis/Hyundai in January of 2021. The sales process and staff were good and I left satisfied. A I purchased a Genesis GV80 from Suburban Genesis/Hyundai in January of 2021. The sales process and staff were good and I left satisfied. Around December 15th 2021, I called the dealership to schedule routine maintenance and scheduled my service for January 3, 2022. I scheduled this some weeks in advance since I wanted to make use of the Genesis concierge service where they would pick the car up and leave me with a loaner car. I received almost immediately confirmation e-mails from the service advisor, Chris May, about my appointment for 10:00 a.m. on January 3, and also a separate e-mail saying that they would pick up my car and leave a loaner at 9:15. On December 27th I received a follow-up e-mail reminder of my January 3, appointment. On December 31, I received another follow-up email, this time saying that they realize things come up and thanking me for canceling my appointment on the 3rd of January. I definitely had NOT cancelled my appointment. On January 3rd, I called in the morning and could not get a real person to speak with in either service or sales. I do not live far from the dealership, so I drove over to find out want was going on. I drove into the service bay, spoke with an advisor, and was told that the dealership no longer serviced Genesis and had not been a Genesis dealer since August. I was speechless at this explanation. I thought I would give a call to the sales manager to find out if he had anything to say before I wrote this very poor review. I left a message, and the following day received a call back from an administrative assistant. She merely said that "of course we don't service Genesis any longer as of last August" I asked why they accepted an appointment for service then, and she merely said that was not her area and she had no idea. All I can say is that this is another example of the very poor operation of this dealership and I certainly would never recommend or deal with them again. I have rescheduled service with another dealership and they told me they have had similar reports from other owners. At least the dealership is consistent in poor service. I also called Genesis customer service and gave them this same information. I told them that if they really want to consider themselves a true luxury brand, they had better do a better job in managing their dealerships. It might help if Genesis would develop separate dealerships rather than being part of Hyundai. More

Went to the dealership one day ago with intent to purchase a Tucson the only one on the lot. Before going in I called the dealership and asked about the car, made sure it was available and ready to s purchase a Tucson the only one on the lot. Before going in I called the dealership and asked about the car, made sure it was available and ready to sell. The agent at the dealer that helped us, Michael was very passive, he showed us the car and the pricing from the online calculator that I could have done myself from my phone and refused to talk to the sales manager saying he knows what he wants and the whole time he kept chucking and laughing at any questions we had. He was eager to help another guy that came in after us which seemed like they knew each other. When we told him we wanted to move forward with the purchase he said we had to fill out a credit application from home before we could do anything. He said we dont need to put a deposit on the car and that the sales manager wouldn't do the sale until Monday (we went in Thursday). Again we thought it wasn't a problem since dealers are very busy and since he reassured us the car would be there if we filled out the credit app we didn't think too much about it. A couple hours later very close to closing time, I get a text with a link to fill out the credit app but when i clicked on it it would take me to an error page saying the page wasn't available. I text the number that the link wasn't working and the next day i get the link again, again same error message. I call the dealership and leave a message for Michael who gets back to me hours after my call and says the car was sold thursday after we left. Precisely after he sent us home that day saying the sales manager was too busy to do a sale. This encounter with the salesperson all seems very shady, I understand the current demand of the market but it seems like the agent wanted to reserve the car for someone else and apparently they liked it enough to get it that same day right after we were sent home. Didn't expect to be disrespected as a customer like this. Do better, be honest, and if you can't do a sale leave it to another agent that can dont screw up everyone business for your own. More

I recently took my new Palisade in for its first oil change. Andrew Gross was my service consultant, and was very pleasant to deal with. He answered all my questions, and made sure I was informed about change. Andrew Gross was my service consultant, and was very pleasant to deal with. He answered all my questions, and made sure I was informed about all the options the dealership offered as far as service was concerned. The service was performed within the time frame I was told it would take. More