Suburban Hyundai of Troy

This dealership is handling our complimentary Hyundai servicing plan for new vehicles. We had a tire issue that we suspected maybe a faulty sensor or a minor flat. The dealership said it was a flat, and servicing plan for new vehicles. We had a tire issue that we suspected maybe a faulty sensor or a minor flat. The dealership said it was a flat, and they supposedly marked the tire with the flat. We went to another tire shop who clearly stated 1. Nothing was marked 2. Was no flat and likely just a sensor issue. The other tire company fixed it for free as it cost them nothing but tiny amounts of time to rebook the tire and remove the donut. The dealer was trying to scam and charge us $40+. Never ever use their repair service as they are scammers. You are better off getting their assessment if they provide one for free and getting a second opinion somewhere else. These are the kind of people and companies that people need to avoid. More

Chris in the service department was very kind. He kept me up to speed on everything that was going on. He kept me up to speed on everything that was going on. More

From the moment I first interacted with Suburban Hyundai of Troy service, I knew I was dealing with a top-tier automotive service provider. Their approach to customer service is commendable, exemplifying pr of Troy service, I knew I was dealing with a top-tier automotive service provider. Their approach to customer service is commendable, exemplifying professionalism and friendliness. Each interaction with their service center, including the recent maintenance of my 2023 Hyundai Palisade, has been an absolute breeze. The staff, particularly Sean Sensabaugh, the service advisor, stands out for their exceptional commitment to customer satisfaction. One of the most notable features of the Suburban Auto Group, which significantly influenced my decision to purchase from them, is their vehicle home pickup and dropoff service. The convenience this service offers is unparalleled, especially for someone with a busy lifestyle. It's not just a service; it's a thoughtful understanding of customer needs. This convenience has redefined my expectations of automobile maintenance, and I can't imagine ever going back to the traditional way of servicing a vehicle. Sean Sensabaugh, the service advisor, deserves a special mention. His proactive communication and updates on the service progress have always kept me well-informed and at ease. His professionalism and attention to detail reflect the ethos of Suburban Hyundai of Troy. Dealing with him is always a pleasant experience, reinforcing my trust in their services. My experiences with Suburban Hyundai of Troy have been nothing short of exceptional. Their combination of friendly staff, professional service, and innovative conveniences like the vehicle home pickup and dropoff service make them stand out in the automotive service industry. I wholeheartedly recommend Suburban Hyundai of Troy to anyone seeking top-notch vehicle servicing. They have earned my trust and loyalty, and I am confident they will continue to deliver excellence in all aspects of their service. More

I had any issue before this issue popped out. I think that this dealer is not professional. I had dropped my 2019 Tucson due to knocking issue at 10/26/2023. I did not get any call back before I I think that this dealer is not professional. I had dropped my 2019 Tucson due to knocking issue at 10/26/2023. I did not get any call back before I reached out to them at 11/6/2023. They said that they also diagnosed knocking issue and and then requested the approval from Hyundai. They should hear Hyundai's decision in two and three days again. I had reached to them to check status on 11/9/2023. They should make a call back. They did not, I tried several times to check the status up to now. They did not make any call back and not any update of my vehicle status. I would like to know at least what is going on. Also, I need a loaner vehicle while fixing the vehicle. The reason why I post in here is to make call me back. More

This place was a great! Chris Mays and Shaun were the best. I started to throw in the towel but Chris Mayes was very patient and handling the issue regarding my car even tho Chris Mays and Shaun were the best. I started to throw in the towel but Chris Mayes was very patient and handling the issue regarding my car even though he was extremely busy. I trusted and had the greatest confidence in him. Both were very patient and professional. If there were 10 stars, they deserve all ten! More

The customer service provided here is always EXCEPTIONAL! I HIGHLY recommend Suburban Hyundai Troy! They will definitely help you keep your vehicle in excellent running condition! I HIGHLY recommend Suburban Hyundai Troy! They will definitely help you keep your vehicle in excellent running condition! More

I have used this dealership for many years and always get expert work done to my vehicle. expert work done to my vehicle. More

Ben makes the whole process easy and I have gotten 6 leases from him and will continue to do so. leases from him and will continue to do so. More

A great job as always-prompt and efficient and I will continue to select Suburban for maintenance of my Santa Fe. continue to select Suburban for maintenance of my Santa Fe. More

My car has been in service for over 4 months,when i call they dont respond and every time i ve been there they set a date in which”i will for sure get my car” but never respect that and tell me to come next they dont respond and every time i ve been there they set a date in which”i will for sure get my car” but never respect that and tell me to come next week.This has been going on every time i go over at the service. More