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Suburban Hyundai of Troy
Troy, MI
349 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 349 reviews
January 28, 2017
Treated horribly I went in to there with a promotion to test drive a car and receive a gift card. From the moment I walked in the door, I met Jamie Waters and I was tr I went in to there with a promotion to test drive a car and receive a gift card. From the moment I walked in the door, I met Jamie Waters and I was treated with contempt and disdain like I was "just wasting their time." They arbitrarily set hours they redeem the promotion and I was not within those hours. I explained I legitimately was there to try a vehicle, and was told by Jamie that "Tell you what, if you buy a car from me, I'll validate your promotion.". So I guess I wasn't outside their promotion hours after all. After being talked to rudely enough by the Jamie, I asked to speak to the manager, and met Jeff Bushar. I was there with a legitimate curiosity to learn more about Hyundai, and the promotion did it's job getting me to come there, which is the point of it. I thought that speaking to the manager would clear things up from the rude treatment I received from the front, but man I was wrong. I was once again dismissed as an annoyance, and when I explained that I wasn't there to waste anyone's time, I legit wanted to try one of their vehicles, Jeff then gave me a backhanded-apology, saying "He's sorry I was spoken to like that, but they get 100 people in the doors a day wanting the promotion and he gets to set the hours in which it is redeemed, as well as WHO he gets to redeem the promotion with." So you would think Hyundai would be happy to get 100 extra chances a DAY to convert people to their cars, but rather their salespeople would like to treat anyone like dirt and dismiss them without even asking me ANY questions other than "You got a coupon right?" I explained that I thought he'd like to know the treatment his customers are getting from the front desk, and he curtly told me, "Oh I am well aware of what's going on." So he must be perfectly fine with this treatment! I politely tore up my promotion, told him that him and his employees succeeded indeed in changing my mind about Hyundai, and left. Unfortunately, they changed it to never to bother walking in those doors again. I have NEVER left a car dealership feeling the way I did, and will be making sure their corporate office is aware of everything. What a jerk! More
by Derek who will go back to Ford.
Employees Worked With
Jeff Bushar, Jamie Waters
January 19, 2017
Best service ever Great job by joe and Jeff. If you need a car see these guys haggle free pricing with a smile.the finance mgr Rick did a good job explaining my options Great job by joe and Jeff. If you need a car see these guys haggle free pricing with a smile.the finance mgr Rick did a good job explaining my options and extended warranties. More
by jefmel
Verified CustomerEmployees Worked With
Jeff Bushar, Joe Bulszewicz
December 28, 2016
Getting a new lease Suburban, especially Ben, makes terminating a getting a new lease easy! Having a new car is always enjoyable but getting to that point is not always, Suburban, especially Ben, makes terminating a getting a new lease easy! Having a new car is always enjoyable but getting to that point is not always, however getting it at Suburban has always been simple, straightforward and easy! I highly recommend them! More
by michel313
Employees Worked With
Ben Sliwinski, Jeff Bushar
December 23, 2016
Great First Buying Experience This was my first time buying a new car and Jamie put me at ease with the whole process. Everyone at the dealership was very kind and I love my new Tu This was my first time buying a new car and Jamie put me at ease with the whole process. Everyone at the dealership was very kind and I love my new Tucson! More
by berry-samantha
Employees Worked With
Rick (Finance), Jamie Waters
December 21, 2016
New Car Purchase This was my first Hyundai, Veloster, and the salesman, Ben, was very nice and very helpful. I already knew what I wanted, but he talked me through all This was my first Hyundai, Veloster, and the salesman, Ben, was very nice and very helpful. I already knew what I wanted, but he talked me through all the features and the differences between all the Veloster models which was very helpful in making my final purchase decision. Highly recommend Suburban. More
by adrian4
Employees Worked With
Ben Sliwinski, Jeff Bushar
December 16, 2016
MacGregor Rocks MacGregor is an exceptional salesperson. He does not lead you on or try to make the process complicated. He does not play games or push you to do anyt MacGregor is an exceptional salesperson. He does not lead you on or try to make the process complicated. He does not play games or push you to do anything that you don't need or want. He keeps you informed throughout the purchase and is very helpful. More
by dhimber
Employees Worked With
MacGregor Brown
December 11, 2016
Great dealership Suburban Hyundai has a very great preforming dealership.The climate of service is first class and the attention placed on customers needs ranks second Suburban Hyundai has a very great preforming dealership.The climate of service is first class and the attention placed on customers needs ranks second to none. More
by carverthweatt
Employees Worked With
Jamie Waters
December 08, 2016
Hyundai Dealership: Ben Ben was helpful and very straightforward! It was a very good and easy car buying experience. My family and I will be back in the future. Ben was helpful and very straightforward! It was a very good and easy car buying experience. My family and I will be back in the future. More
by allenson4
Employees Worked With
Ben Sliwinski
December 06, 2016
Excellent customer service I highly recommend this dealership. Ben is a knowledgeable, low pressure salesperson and the entire dealership is a very relaxed atmosphere. I had p I highly recommend this dealership. Ben is a knowledgeable, low pressure salesperson and the entire dealership is a very relaxed atmosphere. I had previous experience with this dealership when I came in with a different Hyundai to get new windshield wiper blades. A representative from the service department installed them for me which was greatly appreciated. Overall, excellent customer service. More
by chrismunro1
Employees Worked With
Ben Sliwinski
December 01, 2016
Lease a new Santa Fe Just had the best service by Paul Alexander. Always have been treated so well in that dealership, would go back for my car services and recommend the Just had the best service by Paul Alexander. Always have been treated so well in that dealership, would go back for my car services and recommend the dealership to my friends. More
by Renata
Employees Worked With
Paul Alexander
