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Suburban Hyundai of Troy

Troy, MI

4.0
349 Reviews

1814 Maplelawn Dr

Troy, MI

48084

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Showing 349 reviews

October 08, 2024

The service team has instilled trust and loyalty with authentic customer care. From drop off to pickup they took the time to clarify the problem, answered all questions timely, Provided fair pricing and More

by Bkav
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service manager Sean and service rep Jacob, Ben Sliwinski
Oct 08, 2024 -

Suburban Hyundai of Troy responded

Thank you for sharing your experience with the service team at Suburban Hyundai of Troy! We're delighted to know that their authentic customer care and clear communication have earned your trust and loyalty. We appreciate your support, and we're here whenever you need us!

September 24, 2024

I brought in my 2013 Hyundai Elantra, got like 130,000 miles on it. It had a recall for a brake fuse. Chris gave my car the white glove treatment. You would've thought I had just brought in a 2025 Hyundai More

by jusmith08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Mayes
Sep 24, 2024 -

Suburban Hyundai of Troy responded

Hi, We're glad to hear that Chris provided such exceptional service for your Hyundai Elantra at Suburban Hyundai of Troy! Thanks for the shoutout and kind words. We'll be here whenever you need us!

August 29, 2024

Very good customer service , friendly and helpful. I am very impressed with the service they provided during my purchase. More

by Jincytony
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony B
Aug 30, 2024 -

Suburban Hyundai of Troy responded

Hi, We’re grateful for your kind words and for sharing your positive experience. It’s wonderful to know we met your expectations. We can’t wait to assist you again at Suburban Hyundai of Troy.

August 12, 2024

I only service my vehicle after buying my new car at Suburban Hyundai of Troy. Upon cleaning my vehicle, I noticed a couple of missing parts. The service I had done was a sample oil change. Multiple un More

by Upset
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Omar Al-Omari
Aug 14, 2024 -

Suburban Hyundai of Troy responded

Hello, Thank you for bringing this to my attention. Our goal is to provide our customers with a professional experience. It is regrettable to hear we did not meet that standard. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the contact provided below. Sean Sensabaugh Service Manager 248-430-9591

July 15, 2024

Been waiting almost a month for my registration. Texted my salesman a week ago-no response. Spoke to him today and was told it was in the mail and I should have it in a few days. Then I told him the More

by Sueg9
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Landen-sales
Jul 16, 2024 -

Suburban Hyundai of Troy responded

Hi, Thank you for bringing this to my attention. I hear your frustration and it is regrettable to hear about your experience. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the email provided below. Samuel Lis - Sales Desk Manager - samuellis@suburbancollection.com

May 23, 2024

Trey was awesome! From the moment I walked in the dealership, he was confident that he had exactly the car I was looking for, and he was completely right! He was so fr More

by Andrew
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trey Kelley
May 24, 2024 -

Suburban Hyundai of Troy responded

Andrew, we're delighted to hear that Trey and the rest of our team at Suburban Hyundai of Troy made your car shopping experience enjoyable and stress-free. Thanks for sharing such positive feedback!

May 20, 2024

Very positive experience. Tony was very personable and a pleasure to work with. He explained the different trim packages and how to use all the wonderful functions this vehicl More

by jdunn
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Beydoun
May 21, 2024 -

Suburban Hyundai of Troy responded

We're delighted to know you had a positive experience with Tony and Mary at Suburban Hyundai of Troy! It's great that they could assist in explaining all the features your new vehicle has. Thanks for recommending us, we appreciate it!

April 29, 2024

The purchase and delivery process was flawless and pain free from Ben and Boris. The entire process was handled with speed, professionalism, and pin point accuracy. I would not hesitate to refer all my fri More

by Dan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Boris Brodsky, Ben Sliwinski
Apr 29, 2024 -

Suburban Hyundai of Troy responded

Dan, we're delighted to know that Ben and Boris provided you with a flawless experience at Suburban Hyundai of Troy. Thanks for your kind words and referrals! Enjoy your new ride, we wish you safe travels!

March 15, 2024

The Salesman was very friendly, knowledgeable and patient. This experience was very good. Would highly recommend. More

by rroberts
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trey Kelley
Mar 15, 2024 -

Suburban Hyundai of Troy responded

We're glad to know your experience at Suburban Hyundai of Troy was a positive one! We appreciate the recommendation and look forward to assisting you in the future.

March 08, 2024

The dealership was clean,quiet,and displayed teamwork amongst each other. They would be asking one another if they needed assistance and willing doing so. More

by RideHy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Finance guy was very patient with explaining things and not rushed, Ben Sliwinski
Mar 08, 2024 -

Suburban Hyundai of Troy responded

We're glad to know you noticed our team's collaborative spirit at Suburban Hyundai of Troy. We believe in helping each other out for the best customer experience possible. Thank you for your review!

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