Suburban Honda

I went into Suburban Honda knowing exactly what I wanted. When I got there Steve just handed me the key and said "take 25-30 minutes, or longer if you'd like" I felt as if I had interrupted his lunch break. When I got there Steve just handed me the key and said "take 25-30 minutes, or longer if you'd like" I felt as if I had interrupted his lunch break. So, I took the car for a drive and ultimately ended up buying it. This is my FIRST car purchase as a young adult. Two days later I had to replace the headlight (no big deal) and then one week later my check engine and oil light came on! I had to put 3Q of oil in it because it was so dry! The gasket had turned which was causing oil to spew all over the road. Luckily, Suburban offered to fix this because it was under their 30day warranty. After that I had no problems, up until last week when I kept hearing funny rumbling sounds coming from the back. Turns out the rear muffle is broken and was a $325 fix. So, before my SECOND car payment I have already put in about $500 in repairs!! AND not to mention I never received a single THANK YOU WE APPRECIATE your business from the dealership. I mean hell, I usually get at least 3 from dealerships I DONT EVEN BUY FROM! Overall, I am just frustrated and unimpressed with this dealership. I will not be recommending anyone nor will I be shopping there for when I need my next car. Way yo build your clientele Steve! More

Jeff Smith in Honda Service Dept is the best advisor they have. He does not try to sell you a bunch of unneeded services or repairs. If your looking for an HONEST person see Jeff Smith. have. He does not try to sell you a bunch of unneeded services or repairs. If your looking for an HONEST person see Jeff Smith. More

I recently brought my car in for service and was extremely happy with the level of customer service I received from Michael Hernandez. He went above and beyond to ensure that he met my needs and wa extremely happy with the level of customer service I received from Michael Hernandez. He went above and beyond to ensure that he met my needs and was more than willing to answer all of my questions. I am very pleased with this dealership and would recommend them to anyone. Thank you for everything! More

I located the vehicle, a 2010 Dodge Journey, metallic blue, on line in the evening on a Friday night. Joey called back after hours around 8:30 p.m. and discussed the vehicle and indicated the dealership blue, on line in the evening on a Friday night. Joey called back after hours around 8:30 p.m. and discussed the vehicle and indicated the dealership was open on Saturday. We came in and he was comfortable and not pushy. This was my daughter's first car purchase of her own. The whole experience was great - from Joey's input and test drive, to the financial manager. We were totally delighted with the price, interest rate, vehicle & service. More

Very friendly and professional and an overall very Very friendly and professional and an overall very pleasant experience. I received a good price and the car was delivered on time as promised by Very friendly and professional and an overall very pleasant experience. I received a good price and the car was delivered on time as promised by my salesperson, Barry Mitnick. More

My customer experience with Van Knox III was excellent. He put me completely at ease, answered all of my questions, and put together a great package for a Honda Civic SI Coupe - which I purchased. The whol He put me completely at ease, answered all of my questions, and put together a great package for a Honda Civic SI Coupe - which I purchased. The whole process was very smooth and comfortable. After the purchase was completed, Van went above and beyond the call of duty and delivered the car to my house the next day! Van Knox III is my salesman.....and should be yours as well if you are looking seriously at a Honda. Also, here's a personal recommendation for Marvin Wilson, who held down the fort while Van was away. Thanks Marvin.....you'e an asset to Suburban Honda! More

Our experience was great. Joe Janosky delivered both of the cars we purchased to our home in Ann Arbor. Furthermore because one of the ordered parts was back ordered he returned to our house to pick up th the cars we purchased to our home in Ann Arbor. Furthermore because one of the ordered parts was back ordered he returned to our house to pick up the car to have the part installed. This is exemplary service. The price for the two cars was competitive. We obtained the pricing via email. Of the 8 retailers we contacted, Surburban Honda provided the clearest and most complete listing of the price, option prices and fees/taxes. It was a very positive experience. More

I was pleasantly surprised when I was greeted by our salesman, Van Knox. He is honest, friendly, and goes out of his way to make the car buying experience as smooth as possible. I have been leasing or salesman, Van Knox. He is honest, friendly, and goes out of his way to make the car buying experience as smooth as possible. I have been leasing or buying Honda vehicles since the early '90s and I like to negotiate the best possible deal. He knew immediately that I had been to several dealerships. I have generally had very nice experiences but this one stood out above the rest. In less than 10 minutes we negotiated a fair price for my trade in and new purchase price for a new Odyssey. When I was on my way to make the purchase I realized I forgot my check at home. I called Van and he said it was no problem and to just come in. I did and drove home in the new Odyssey. The next day he arranged for someone to stop by at my wife's workplace to pick up the check--saving me and my wife a trip back to the dealership. Finally, we had a hitch for our bikes that we wanted to transfer. He had the old van driven to a U-haul close to our home so we could place it on the new van. I will certainly go back to this dealership in the future--in large part because of Van. My wife and I joke that we got our van from Van. Thank you Van and thank you to all the staff at Suburban of Farmington Hills. More

This is my 8th Honda purchase and the last 5 were from Suburban Honda. I love the saleman, Van Knox, we buy from and it's nice to return in a few years and find him still there to help with my next purcha Suburban Honda. I love the saleman, Van Knox, we buy from and it's nice to return in a few years and find him still there to help with my next purchase. The car I wanted was a bit specific and he stayed on it and kept me informed on the progress. In no time I had the car I requested and was thrilled with my new car. Going to buy a new car is NOT the dreaded task it used to be. Everyone through the process was very helpful. I would highly recommend this dealership and Van Knox for a new car purchase. Thanks B More

Van was awesome with me. He spent a great deal of time with me and was very patient. He got me into a new car that very day. He was very careful to figure out what I need in a car, and matched me up wit with me and was very patient. He got me into a new car that very day. He was very careful to figure out what I need in a car, and matched me up with the perfect civic. I would not hesitate to recommend the suburban collection and in particular mr. Knox to anyone looking for a new car. More