Suburban Honda

Steve was great, very knowledgeable and fair. Had good advice and briefed us on the car's features after we purchased. Helped set up my Bluetooth. advice and briefed us on the car's features after we purchased. Helped set up my Bluetooth. More

Joey didn't give me the Honda certified warranty booklet, which contains a page to be filled out by the salesperson and manager, when I bought the car. The booklet lays out what is and is not covere booklet, which contains a page to be filled out by the salesperson and manager, when I bought the car. The booklet lays out what is and is not covered under the certified-vehicle warranty. I asked him for the car's 150-item certification worksheet. He didn't give it to me. Every dealership is required to provide the worksheet on request. I requested the certified warranty booklet and worksheet for my car. All I got was a "sure, I can do that" text. I sent the request to the dealership's online coordinator. She passed it along to Joey. He still didn't send the documents. Now I wonder whether I paid too much or whether the car is in fact certified. How hard is it for Joey to keep his word? In general, I was treated as though my business didn't matter. In addition, the first time I had the car washed, a great deal of road rash showed up on the hood. Two days before I bought the car, I took it to a nearby parking lot and went over it thoroughly. I didn't find many notable marks on the paint. The day I bought it, I saw more scratches on the body and chips on the hood. I had it washed, and afterward saw still more scratches and the highly disappointing road rash. Did the dealership use something to cover the scratches and road rash? If they did, why not just fix them instead? In hindsight, I wish I'd gone to the last two dealerships on my list before Suburban Honda. More

I have always gotten excellent service at Suburban. Generally Julie has been my service coordinator. She is my favorite and is very nice, pleasant, prompt and knowledgeable. Service is quick and I ge Generally Julie has been my service coordinator. She is my favorite and is very nice, pleasant, prompt and knowledgeable. Service is quick and I get my car washed to boot. They do a great job. More

Very good experience, friendly stuff. Exceptional service and great selection of cars and SUVs. Very helpfull and understandable people. Saleperson Derreck Kyser provied a very good service. and great selection of cars and SUVs. Very helpfull and understandable people. Saleperson Derreck Kyser provied a very good service. More

We worked with Loren Zeidman who took the time to answer all our questions, was very prompt with communication, and got us a great price on our new CR-V. It was a fast, easy, and a very pleasant car-buying all our questions, was very prompt with communication, and got us a great price on our new CR-V. It was a fast, easy, and a very pleasant car-buying experience. More

Great service always for past 10 years, Honesty and integrity are standard with the service department. Always available for consultation by phone. Trobleshooting is very accuate and repairs are great integrity are standard with the service department. Always available for consultation by phone. Trobleshooting is very accuate and repairs are great quality. More

Our experience with Suburban Honda has been excellent. So often, people are motivated only to spend the time to write bad reviews and I wanted to share how excellent our experience has been. We have work So often, people are motivated only to spend the time to write bad reviews and I wanted to share how excellent our experience has been. We have worked with both Tim Tharp and Joey Demilio on the purchase of a 2013 Honda Odyssey for a family member living in Arizona. After researching at several Honda dealerships in Arizona without positive results, I offered (I live in Ann Arbor) to research dealerships in Michigan. We visited four Honda dealerships in the area and Suburban Honda stood out above the rest due to their promptness in returning phone calls, accuracy in answering questions related to the vehicle, price, and overall friendliness. However, the true test of a dealer is not how things go prior to purchasing a vehicle, but how they support you after the purchase. We had one minor misunderstanding (post-purchase) relating to some accessories and called them to discuss. Not only were both Tim & Joey prompt in their response but they also offered to “make it right” by quickly ordering and installing the parts prior to the vehicle’s return to Arizona. Based on our experience I would recommend Suburban Honda, and will be back to purchase other vehicles even though Suburban is located over 2000 miles from where the vehicle will be used. Over the next several weeks our new 2013 Honda Odyssey will now be happily making its 2000 mile journey back “home” in Sedona, Arizona. More