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Suburban Ford of Waterford - Service Center
Waterford, MI
196 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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196 Reviews of Suburban Ford of Waterford - Service Center
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April 10, 2023
Suburban Ford is extremely easy to access for servicing my Ford Explorer. I was greeted professionally by Jailen Gills. He wrote up my service order explaining all that was recommended for my 15,000 mi my Ford Explorer. I was greeted professionally by Jailen Gills. He wrote up my service order explaining all that was recommended for my 15,000 mi checkup, and explained how it would take a couple of hours. True to his word he called approximately (2) hours later to inform me my vehicle was ready. More
by fcaiello
Employees Worked With
Jailen Gills
April 07, 2023
Outstanding customer service, the team is always helpful to take the time to listen to the customers and provide courteous service. to take the time to listen to the customers and provide courteous service. More
by Williamlrobison
Employees Worked With
March 31, 2023
Suburban Ford of Waterford is always friendly and helpful, especially employee Parker Serrano. The team was available to service my car quickly. helpful, especially employee Parker Serrano. The team was available to service my car quickly. More
by cocobean0486
Employees Worked With
Parker Sereno
March 28, 2023
We dropped our MKX off for an oil change and tire rotation. We were told 1 1/2 hours. When we came back after 1 3/4 hours it was outside finished and waiting for us. rotation. We were told 1 1/2 hours. When we came back after 1 3/4 hours it was outside finished and waiting for us. More
by Mapman
Employees Worked With
Ethan
March 24, 2023
Fast and great service! ! Thanks to the service department! And I loved that my car was washed too!!! ! Thanks to the service department! And I loved that my car was washed too!!! More
by BLLovemykids
Employees Worked With
March 20, 2023
I have had a recurring issue that was due to my car being stolen. Curtis has been very helpful and the service team has been patient. I will continue to go to Suburban Ford. stolen. Curtis has been very helpful and the service team has been patient. I will continue to go to Suburban Ford. More
by tnovak
Employees Worked With
March 18, 2023
Fast friendly reliable Service. No surprises and my cars are always ready by the time quoted. The car wash is a nice touch. No surprises and my cars are always ready by the time quoted. The car wash is a nice touch. More
by Dale T Coughlin
March 17, 2023
The service dept does not answer phone at all. .Can't get a person..Takes to long to service my vehicle..Service sucks..Will never buy another Ford vehicle. .Can't get a person..Takes to long to service my vehicle..Service sucks..Will never buy another Ford vehicle. More
by patthehat_1999
Employees Worked With
