Suburban Ford of Waterford - Service Center

Quick Service, goes over all maintenance due however I'm still waiting on a brake line that needs replacing under warranty. Been on back order since September 2022. still waiting on a brake line that needs replacing under warranty. Been on back order since September 2022. More

received very courteous and professional service. The service area is spacious and spotlessly clean. I am a very happy customer. The service area is spacious and spotlessly clean. I am a very happy customer. More

Very warm greeting very easy and simple check-in. Extremely courteous to meeting. Customer demands in and out in a very reasonable amount of time. I did not ask anyone to check my cabin, air filter o Extremely courteous to meeting. Customer demands in and out in a very reasonable amount of time. I did not ask anyone to check my cabin, air filter or engine air filter but thank you for doing so they were extremely dirty I was overlooking the potential for maintenance on those items my Ford service department caught it and upon approval repaired it. Thank you for the detailed inspection. More

Very good treatment ! Explauned everything in detail for two Ford recalls. Called as soon as the work was finished. Explauned everything in detail for two Ford recalls. Called as soon as the work was finished. More

This was a routine maintenance visit and everything went smooth as silk. In and out in a bit over an hour. smooth as silk. In and out in a bit over an hour. More

Dave was great to work with. I am glad he was my guy. I actually leased a new truck because of him. I am glad he was my guy. I actually leased a new truck because of him. More

After five attempts to get through to the service department to pick up my car, my husband was able to finally talk to someone to get it paid for after hours pick up. When I picked up my car the pane department to pick up my car, my husband was able to finally talk to someone to get it paid for after hours pick up. When I picked up my car the panel from the drivers side was laying on the floor on the passengers side and my car hadn’t received a courtesy wash. I felt that the service had been rushed, and not by me! Hopefully it was done correctly. More

Brien in the service department did a great job of assisting me to service a recall item and getting service for oil leak. He kept me informed during the service and was very sincere. assisting me to service a recall item and getting service for oil leak. He kept me informed during the service and was very sincere. More

I brought my motorhome in for an oil change a couple of days ago. I was surprised they changed the oil out in the parking lot. I don't think that gives the best outcome. They also only put in 6 quarts of o days ago. I was surprised they changed the oil out in the parking lot. I don't think that gives the best outcome. They also only put in 6 quarts of oil. (It takes 7 quarts) This is the first time I have been disappointed in the service I received. More

Everyone here is willing to help and make sure your needs are met. The employees all asked if I needed anything and made sure I had been helped are met. The employees all asked if I needed anything and made sure I had been helped More