Suburban Ford of Waterford - Service Center

To Whom it may concern: I wanted to mention to your staff at Suburban Ford that they went above and beyond their normal routine, and to Let them get some recognition for what they did to a very unu staff at Suburban Ford that they went above and beyond their normal routine, and to Let them get some recognition for what they did to a very unusual event that happened yesterday. Let me tell you in a short story. I was driving my youngest to summer school in the AM, and we felt that we hit a bird in the road, as we saw feathers flying. After a half day of school, I went to pick up my youngest, and in the parking lot, a few people noticed something still in the grill of the Ford Explorer. We looked, and noticed a baby Morning Dove still alive and was trying to get out but to no avail. I thought of just trying to see if Suburban can do anything to help. After driving in the service area, the employees (Pictured attached) came to see and couldn't believe their eyes. They asked a few people and we had about a dozen people looking at the situation. One of the mechanics named Ron, came over and tried for about 5 minutes, and was able to free the dove from the lower grill, and it took off flying despite it being hurt, and my family was so relieved. I know this had a moment in there busy day, and Iam so glad it broke up their routine of servicing the cars and trucks. If you can just acknowledge to them the wonderful staff you have, especially Ron for going above and beyond his job. Respect with Gratitude Michael Nolan, Michaeln22000@yahoo.com 248-830-1450 Preview Ford service dept. .jpg 12.9kB More

I took my truck in for 7000 mile service (oil change & filters) I was there at 7:00am and out before 8:00am excellent job & also the attendant that wrote the truck up for service was also excellent Thank filters) I was there at 7:00am and out before 8:00am excellent job & also the attendant that wrote the truck up for service was also excellent Thanks👍 More

I appreciate the text messages giving me a status update on my car but have had a hard time speaking to an actual person when trying to call them. on my car but have had a hard time speaking to an actual person when trying to call them. More

Made an appointment with Parker over the phone. Service light came on and car dud not drive good. During the few days the car was in service Parker contacted me and provided the details. Because Service light came on and car dud not drive good. During the few days the car was in service Parker contacted me and provided the details. Because the car was a limited edition Mustang Shelby he made sure parking cones were put around the car nightly. When the car was finished he offered to drive it to my house. Both Suburban and Parker get a 5 star from me Thanks Ron L. More

Suburban Ford repaired my vehicle and I pleased with the repairs. The backup camera is now working correctly. repairs. The backup camera is now working correctly. More

Cassandera(CSR) went above and beyond to get Ford to help me with a leaking turbo on my F-150. Will definitely go back to specifically to work with her. me with a leaking turbo on my F-150. Will definitely go back to specifically to work with her. More

Check engine light was on on my daughter’s 2018 escape. Got a prompt appointment, service advisor Cassandra was so helpful and kept in touch the whole time. Needed a new engine and within a week of taking Got a prompt appointment, service advisor Cassandra was so helpful and kept in touch the whole time. Needed a new engine and within a week of taking it in, the work was done and my daughter was back on the road. We always feel confident taking our Ford vehicles to Suburban of Waterford! More

This is shocking to me but I just receive some outstanding service from Suburban Ford of Waterford. This place must be under new management. I really want to thank my service advisor Alan Sereno outstanding service from Suburban Ford of Waterford. This place must be under new management. I really want to thank my service advisor Alan Sereno for the best experience I have ever had at Suburban Ford of Waterford. As soon as I drove up for service I was greeted by a young man with such a good attitude. It appears Suburban Ford of Waterford has hired some new young people that are anxious to take care of their customers. Great customer service makes me want to come back! Thank you again Alan Sereno and team! More

Amazing service. So easy to work with and they made the process stress free. I highly recommend them! So easy to work with and they made the process stress free. I highly recommend them! More

Thor always very accommodating, I was their for a oil change which only took a short time change which only took a short time More