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Suburban Ford of Waterford - Service Center

Waterford, MI

4.0
196 Reviews
Call Service Center (947) 345-0296

196 Reviews of Suburban Ford of Waterford - Service Center

Sort by
September 25, 2023

Your Review: Very pleasant. 2012 Ford Focuses are lemons. Defective drive trains. Have driven mine only 51,000 miles. Two clutch replacements, TCM, software, sensors. Cost me $6 More

by pturner26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roland Hayes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 28, 2023 -

Suburban Ford of Waterford responded

Hi, thank you for leaving such a great review and high star rating. It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!

September 21, 2023

Always goes above and beyond to give excellent customer service. They make you feel like you are one of the family. More

by aaul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Litz
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Sep 24, 2023 -

Suburban Ford of Waterford responded

Hi Aaul, we're so glad that we were able to go above and beyond your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 15, 2023

Very courteous, had me out in less than an hour, always friendly. This is always my go-to dealer. More

by mamalu86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Benedict
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 18, 2023 -

Suburban Ford of Waterford responded

Hi, we appreciate your positive review of your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

Sep 18, 2023 -

Suburban Ford of Waterford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

September 04, 2023

I have purchased from this dealer for over 45 years they have treated me right so we keep coming back. WE will buy a new edge in the spring 2024 More

by jerrytief
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dana "D.J." Waxler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roland Hayes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 06, 2023 -

Suburban Ford of Waterford responded

Hi Jerry, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Sep 06, 2023 -

Suburban Ford of Waterford responded

Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!

September 02, 2023

Very nice very nice facility. Plenty of space to relax while my car is being serviced. Everyone was friendly and the service was done quickly. More

by Rdyashinsky
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Freeman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaren Bates
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Sep 05, 2023 -

Suburban Ford of Waterford responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Sep 06, 2023 -

Suburban Ford of Waterford responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care!

August 31, 2023

Fast and friendly service and good location make it a perfect choice for me that I would recommend to others. More

by otgj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaren Bates
Report | Print
Sep 03, 2023 -

Suburban Ford of Waterford responded

Hi, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 30, 2023

Brien Martin has answered all of my questions and taken care that I understood what happened with my tire. He is an asset to your team. More

by penglen3
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brien Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure who worked on the car. Good job!, Aaren Bates
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Sep 03, 2023 -

Suburban Ford of Waterford responded

Hi, we're happy to hear you had such a positive experience with Brien! Please let us know if there is ever anything else we can do for you! Safe travels!

Sep 03, 2023 -

Suburban Ford of Waterford responded

Hi, we are very happy we could provide you with a positive experience! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

August 26, 2023

Every time I bring my car into the dealership my experience is good. Always professional and thorough. More

by rushling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor Wortman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 29, 2023 -

Suburban Ford of Waterford responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

Aug 30, 2023 -

Suburban Ford of Waterford responded

Hi, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

August 19, 2023

Individuals I was ABLE Contact were polite but in reality your communication sucks. Spent one day with speaker on phone and the phone rang for a solid hour with no answer. Car in dealership for 1 week to ass More

by HIItsme
Recommend Dealer
No
Employees Worked With
Brien Martin
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Parker Sereno
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Aug 23, 2023 -

Suburban Ford of Waterford responded

Hello, we are so disappointed to learn of this situation you have described. We take our clients' comments seriously and want to understand in further detail what exactly went wrong. Please reach out to us at (877) 999-7121 at your earliest convenience so we can begin working towards resolving this matter. We value your business and understand we can always improve so we hope to speak with you soon.

August 18, 2023

The service department is always on top of things when you pull in. Service great. More

by bgavlinski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 23, 2023 -

Suburban Ford of Waterford responded

Hi, thank you so much for your positive comments about Suburban Ford of Waterford! Please let us know if there is anything else we can do for you; we are more than happy to help!

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