Suburban Ford of Waterford - Service Center

Above and Beyond Customer Service I was quite upset when my 2019 Ford F-150 broke down but I am so happy that it was taken to this dealership. As the dealership was closing, Karen saw I was quite upset when my 2019 Ford F-150 broke down but I am so happy that it was taken to this dealership. As the dealership was closing, Karen saw that I was lost and did not know what to do. She stayed and helped me find the key drop off. She then kept me informed of the entire process from ordering the new part to when I picked up my truck. Nathan Bolton also saw me struggling and came outside as I was filling out the key drop off card. He told me not to fill it out and to come see him first thing in the morning to get a rental. Both of these wonderful employees made me smile and helped me on a night that I was struggling. Karen and Nathan are both very knowledgeable about the services being performed and I am so glad there were there to assist. THANK YOU KAREN & NATHAN! More

2006 Explorer with road noise during freeway driving Adam was helpful to resolve a road noise on our 2006 Explorer during freeway driving. His suggestion to have a chassis technician conduct a test driv Adam was helpful to resolve a road noise on our 2006 Explorer during freeway driving. His suggestion to have a chassis technician conduct a test drive and a full chassis inspection determined that a front wheel bearing required replacement. The diagnostics and service repairs were completed on a timely basis. The bothersome driveline noise has been eliminated. Appreciate the time to discuss the service procedures with Nathan Bolton after the repair was completed. More

Brandon did what Corporate Ford specialists couldn't! After a year of dealing with a DVD speaker/bluetooth issue, we reached out to Ford of Waterford and reached Brandon. He went beyond what we could hav After a year of dealing with a DVD speaker/bluetooth issue, we reached out to Ford of Waterford and reached Brandon. He went beyond what we could have asked for and not only researched the solution, but called us so we could go back and get it fixed. This is a solution that several, high end techs have tried to do with home visits, and this request went up the ladder, to corporate. When we found out Brandon was new to the team, we knew we needed to share what type of person Ford had on their team, unfortunately, we haven't reached any manager yet since they haven't called back but wish Brandon all the best and definitely look for him on the Sales team! More

Norm Stern Been leasing from Norm for many years. Always a great experience. Should a problem or service required after the sale Norm is always there to help. Been leasing from Norm for many years. Always a great experience. Should a problem or service required after the sale Norm is always there to help. More

Easy understanding Knowledgeable Dave is always patient and listens to me each visit. This means a lot to a senior citizen. He explains what will be done with my vehicle so it’s under Dave is always patient and listens to me each visit. This means a lot to a senior citizen. He explains what will be done with my vehicle so it’s understanding. More

Went in for service, ended up getting new lease on F150. Danny was great to work with. I find all this dealership stuff a pain, but he made it all very easy for me. I did not intend to get a new lease, but Danny was great to work with. I find all this dealership stuff a pain, but he made it all very easy for me. I did not intend to get a new lease, but we started talking and he presented some very good options. Once we got things rolling I realized I really didn't have everything in good order to get into a new lease. I was missing information, didn't have my wife with me, had a hitch which was stuck on my truck and need the lock cut off. He worked through each one of those issues for me. He contacted my wife, got all his required information, had service remove the hitch. It was great. More

David Deckard--Great Job Wow! If Dave Deckard is representative of the service team at Suburban of Waterford, then I'm never going anywhere else. I have typically taken my F Wow! If Dave Deckard is representative of the service team at Suburban of Waterford, then I'm never going anywhere else. I have typically taken my F150 to Suburban of Ferndale, but after bringing my daughter's Escape in and having it diagnosed by Dave, I'm sold on Suburban of Waterford. Dave was knowledgeable, friendly and professional! Thank you so much, Dave! More

Unhappy with the repair of my car I am unhappy with the repair of my car I've taken it in twice for an electrical problem and last night I had another issue with it the panel stayed in I am unhappy with the repair of my car I've taken it in twice for an electrical problem and last night I had another issue with it the panel stayed in daytime mode did not change to night time setting now I have to take it back for a third time to have it fixed More