Suburban Ford of Waterford

I wrote a review yesterday about Suburban Ford Quick oil change, the dealership reached out to me and made everything right. They sent a tech out to my home and serviced my car right in my driveway. Thank y change, the dealership reached out to me and made everything right. They sent a tech out to my home and serviced my car right in my driveway. Thank you, that's going above and beyond!! More

Recently, I purchased a new SUV from Suburban Ford. The process was straightforward and fast. The quoted price was the end price. My salesperson, Jim, kept me in the loop about the details during the e The process was straightforward and fast. The quoted price was the end price. My salesperson, Jim, kept me in the loop about the details during the entire process, which I appreciated. If you are looking for a Ford, I would speak to Jim Lutsey at Suburban Ford. More

Something is wrong with the windshield this dealer had installed. I bought it with a cracked windshield and the understanding that they’d replace it when I got home from my trip. Since it’s replacement my installed. I bought it with a cracked windshield and the understanding that they’d replace it when I got home from my trip. Since it’s replacement my wipers no longer ride flat to the windshield and large portions of it centered on my lines of sight are not cleared of rainwater More

This was the easiest purchase ever. Professional and respectful of my time. The salesman catered to our every need to make a deal happen. Professional and respectful of my time. The salesman catered to our every need to make a deal happen. More

Kevin was very helpful and responsive to my needs. My truck had been cleaned prior to delivery, however, you could still see the signs of the truck sitting for 2 1/2 months in the Rouge fallout zone. My truck had been cleaned prior to delivery, however, you could still see the signs of the truck sitting for 2 1/2 months in the Rouge fallout zone. You can't blame Suburban for this, it will take a lot of time and effort to get the Rouge fallout dust off all the little surfaces and nooks and crannies. Even the little storage box in the left rear of the bed had that Rouge dust in it. I don't blame Suburban's prep department for this, I blame Ford Motor Company for the long delay in shipping vehicles. Even after they released the trucks for shipment, mine sat for another 5 weeks before the trucking company finally delivered it to Suburban. All the while it sat, the trucking company was delivering newly produced trucks that had just rolled off the assembly line to the dealers. Ford is at fault for not having any performance standards for the truck haulers, and monitoring how long vehicles sit after Ford has turned a vehicle over to them for delivery. People that had placed orders 6+ months earlier and had their vehicle produced, received, no priority handling on the part of Ford. It seemed Ford was operating a FILO system. I have never seen a new vehicle launch, that was supposed to be just a refresh, handled so badly by any manufacture. Ford fell flat on their face with this one. The Ford vehicle order tracking website was totally worthless and rarely updated. Loyal Ford customers that pre-ordered early, which allowed Ford to efficiently schedule their production, received no loyalty from Ford when it came to getting their order delivered. "Customer Service" is no longer in the vocabulary of Ford Motor Company. Kevin did everything he could to speed the delivery of my truck, but he and Suburban were at the mercy of Ford's poor performance and lack of standards for the final delivery process. Ford should have been prioritizing special orders over stock orders and running a FIFO shipment process to assure the earliest produced vehicles received priority over the new trucks just rolling off the assembly line. Shame on you Ford! Instead of being an enjoyable experience ordering a new truck, it was an endurance test, all thanks to Ford's lackluster customer service. More

Brian was very helpful with my explorer lease. Love my car and the service was great. Will return and refer friends and family. Thank you Love my car and the service was great. Will return and refer friends and family. Thank you More

Laurie was outstanding to work with. I was car shopping with my daughter and we came across a vehicle at Suburban of Waterford. After reading reviews I knew I wanted Laurie to be her sal I was car shopping with my daughter and we came across a vehicle at Suburban of Waterford. After reading reviews I knew I wanted Laurie to be her sales consultant. She was very attentive, caring and engaged directly with my daughter. Laurie has build a solid team that is there to answer any questions and very willing to help. The process was one of the best car buying experiences that we have had. Laurie is highly recommended for good reason. Worth the drive. More

Horrible. Vehicle was sold in August of 23'. It's been 8 months and still no Gap insurance refund. I have nothing good to say about this dealership. Do not ret Vehicle was sold in August of 23'. It's been 8 months and still no Gap insurance refund. I have nothing good to say about this dealership. Do not return phone calls and once a sale is made you are on your own. Was called a few months ago and was told the refund was being processed. Was a lie. Called Gap carrier and nothing has been done. Was also told original finance manager was fired. Since then I have called several times without a return phone call. Get extended warranty on your own after sale. Ford Protect much cheaper if you sign up directly. To make matters worse shortly after the sale I had some issues. Was told that I would have to pay for the repairs. I took it to another Ford dealership and they made the repairs under warranty??? More

3-23-24: We purchased a used car. We were told by business mgr..the ext. warranty would be $17 a month.. when we printed our paperwork at home, cost was $4,000! Totally Mislead!! No We were told by business mgr..the ext. warranty would be $17 a month.. when we printed our paperwork at home, cost was $4,000! Totally Mislead!! No mention of deductible, so I asked. He said it was $100 deductible. Printed paperwork said $200 deductible!! Totally Mislead!! WILL NOT GO BACK TO SUBURBAN!! More

At first the service at this dealership was amazing. Unfortunately, things have changed drastically. Trying to get in touch with a human being regarding an issue with our last service has been extreme Unfortunately, things have changed drastically. Trying to get in touch with a human being regarding an issue with our last service has been extremely futile. We have called several times per day for three days in a row and no answers at the service department or the general number. More