Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Suburban Ford of Waterford
Waterford, MI
1,174 Reviews
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer.
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Ford of Waterford.
"Certified" pre-owned vehicles - Ford has trained our mechanics to inspect and repair our used Ford vehicles to bring them up to the stringent standards required to be classified as Ford certified pre-owned vehicles.
Family-owned business - The Fischer family has owned car dealerships since the 1950's and Suburban Ford of Waterford is proud to be part of the Suburban Collection dealership group, all striving to maintain the same levels of superior customer satisfaction and service.
2,000+ used cars in stock - Being part of the Suburban Collection of dealers, our metro Detroit based dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area.
Easily accessed location - Located on M-59, Highland Road, we make it very easy to get to our facility from I-75, M-59, US-23, or Telegraph Rd.
CarFax reports - We offer our used car customers access to free CarFax reports to help them become more comfortable knowing more about the used car they are interested in.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
A rating* at the Better Business Bureau - We have the highest rating possible at the BBB and are a "member in good standing".
Delivery to your location - Our staff is happy to deliver your new or used vehicle, free of charge to your work, home or location of your choice.
Professional, customer-focused management team - Our General Mana
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,174 reviews
April 14, 2021
In the fall of 2020 I had a $2,000 repair done at Suburban Ford of Waterford and less than 6 months later I'm experiencing issues with the same problem which has proven to be a mystery to their serv Suburban Ford of Waterford and less than 6 months later I'm experiencing issues with the same problem which has proven to be a mystery to their service department. Today I arrived at 7:30 am for a scheduled service appointment and was told OVER AN HOUR later that my "two hour repair" would now take all day due to the fact that so many of the mechanics were out with COVID. In the meantime half of the people in the service department are without masks. DO NOT have your vehicle serviced at this dealership! More
by 523
Employees Worked With
David Deckard
April 10, 2021
Great Customer Service,Very transparent and did his best to get the problem fixed.I appreciate it I felt like I was been completely understood. to get the problem fixed.I appreciate it I felt like I was been completely understood. More
by Traveler1990
Employees Worked With
Charlie Lustig
March 31, 2021
Tom was very helpful and honest. He could have sold me a car now, but instead he advised me that it would be more beneficial for me to wait a few months until the end of my lease and have a much better paym car now, but instead he advised me that it would be more beneficial for me to wait a few months until the end of my lease and have a much better payment at that time. I really appreciate that kind of honesty and professionalism! More
by dawnmarie0405
Employees Worked With
Tom Tatu
March 25, 2021
GREAT TO WORK WITH KNOWS HIS SUFF HELPED ME TO FIND WHAT I COULD AFFORD I ENDED UP GETTING A DIFRENT CAR AS THE DEALER DID NOT HAVE CAR IN MY PRICE RANGE BUT I WOULD NOT ESITATE TO USE KEVIN AGAIN I COULD AFFORD I ENDED UP GETTING A DIFRENT CAR AS THE DEALER DID NOT HAVE CAR IN MY PRICE RANGE BUT I WOULD NOT ESITATE TO USE KEVIN AGAIN More
by wsclemens
Employees Worked With
March 17, 2021
Tom Tatu was pleasant and excellent while leasing my third Ford Fusion and turning in my end of lease Ford. He suggested the Hybrid Fusion, which saved money on both my lease payments and gasoline. I third Ford Fusion and turning in my end of lease Ford. He suggested the Hybrid Fusion, which saved money on both my lease payments and gasoline. I love the Hybrid!!! Things went so smoothly that the next month my husband went straight to Tom to lease his next Ford when his Explorer lease was ending. This is my 4th purchase from Suburban Ford of Waterford, and we'll definitely seek out Tom Tatu for our next new Fords. BTW, their new showroom and services are fabulous. More
by B and B
Employees Worked With
Tom Tatu
March 11, 2021
Trevor was a great person to work with. He made the process very easy and helped with all the questions and things I needed to make a decision. I did not end up buying a vehicle but I am fortunate to h process very easy and helped with all the questions and things I needed to make a decision. I did not end up buying a vehicle but I am fortunate to have been able to work with him. I highly recommend Trevor. More
by MY
Employees Worked With
March 04, 2021
Lou is a funny, friendly, and all around great guy to! Made the buying process a breeze and answered every question I could throw at him. I will be referring everyone I know to both him and Suburban Ford Made the buying process a breeze and answered every question I could throw at him. I will be referring everyone I know to both him and Suburban Ford in the future! More
by brandonchilders81
February 23, 2021
While getting my vehicle serviced the center console lid was broken in half completely and David said he’d work to get it replaced. it been around nearly two weeks and nothing has been done, He’s been dodgi was broken in half completely and David said he’d work to get it replaced. it been around nearly two weeks and nothing has been done, He’s been dodging and not returning calls and i’m left with a damaged car. More
by 6nathan
Employees Worked With
David Deckard
February 17, 2021
I visited the dealership on Wednesday, February 10th for a recall on my 2020 Ford Explorer. I received top notch service and taken very good care of. Both Justin and Nathan made sure that I was happy with a recall on my 2020 Ford Explorer. I received top notch service and taken very good care of. Both Justin and Nathan made sure that I was happy with the level of service that I received from start to finish. I will definitely return to this location for service work in the future! More
by mjgratz1979
Employees Worked With
Nathan Bolton, Justin Hare
January 28, 2021
Rachel Andres was fabulous to work with for my 1st time ever Ford lease. Her immediate communication with me whenever I had a call-in question, and I had many, was spot on. She worked so hard for me and ever Ford lease. Her immediate communication with me whenever I had a call-in question, and I had many, was spot on. She worked so hard for me and always with a sweet greeting of "No problem" and immediate answers. John Duley, the new car manager, could not have been nicer. He walked over to me on his own accord and introduced himself to me and yet when I called a week later, his words were, "I remember you!". He was so personable and helpful too. The dealership was packed with people, everyone smiling and saying, "Hello" through their COVID masks. I did not have a referral for this dealership and I was just dropping in for a quick look and ended up with my brand new Ford Explorer. NO pressure, just service. Thank you Suburban of Waterford Michigan. I will be back next time and Rachel will be my salesperson again! More
by MM
Employees Worked With
John Duley, Rachel Andres
