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Suburban Ford of Waterford
Waterford, MI
1,174 Reviews
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer.
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Ford of Waterford.
"Certified" pre-owned vehicles - Ford has trained our mechanics to inspect and repair our used Ford vehicles to bring them up to the stringent standards required to be classified as Ford certified pre-owned vehicles.
Family-owned business - The Fischer family has owned car dealerships since the 1950's and Suburban Ford of Waterford is proud to be part of the Suburban Collection dealership group, all striving to maintain the same levels of superior customer satisfaction and service.
2,000+ used cars in stock - Being part of the Suburban Collection of dealers, our metro Detroit based dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area.
Easily accessed location - Located on M-59, Highland Road, we make it very easy to get to our facility from I-75, M-59, US-23, or Telegraph Rd.
CarFax reports - We offer our used car customers access to free CarFax reports to help them become more comfortable knowing more about the used car they are interested in.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
A rating* at the Better Business Bureau - We have the highest rating possible at the BBB and are a "member in good standing".
Delivery to your location - Our staff is happy to deliver your new or used vehicle, free of charge to your work, home or location of your choice.
Professional, customer-focused management team - Our General Mana
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Communication
Service Time
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,174 reviews
July 17, 2021
Stopped this morning to have my wipers fixed (won’t stop), I was told it would be 6 days before they could even look at the problem. Been going there for years, not inclined to go back. I know workers stop), I was told it would be 6 days before they could even look at the problem. Been going there for years, not inclined to go back. I know workers are hard to find, but a decent pay scale solves most problems. More
by Wfhunt71
Employees Worked With
Eric Brown
July 12, 2021
After receiving a notice letting me know that the parts were in for a safety recall on my wife's vehicle I scheduled a appointment online. When I pulled into the service center there must have been five em were in for a safety recall on my wife's vehicle I scheduled a appointment online. When I pulled into the service center there must have been five employees sitting at decks. The last one acknowledged me and took my info. He then took me into another room where someone else was going to help me. This person told that the parts were on back order. I asked why they didn't tell me this when I scheduled the appointment. His response was "you scheduled your appointment online and we don't see that". Why couldn't the first person tell me that. I received two texts and two emails reminding of appointment. One let me know of Kiosk's for self check in. So now it takes two employees or a computer to check you in and no one looks at incoming orders. More
by brynnthomas
Employees Worked With
unsure
July 05, 2021
Appreciate John Duley with his help on my Bronco reservation. Very responsive and look forward to the purchasing process when time comes. Great support team for my Transit work vehicle as well. reservation. Very responsive and look forward to the purchasing process when time comes. Great support team for my Transit work vehicle as well. More
by bill@techdesigninc.net
Employees Worked With
John Duley
July 01, 2021
Not the typical experience you would get from other dealerships. We were upfront and let them know that the purchase of a new vehicle would be dependent on our trade-in. James went out to look at our dealerships. We were upfront and let them know that the purchase of a new vehicle would be dependent on our trade-in. James went out to look at our trade-in and immediately went up the chain of command to the operations manager, Jeff Huvaere. Within 15 minutes we both had a price we were happy with and John Duley was there putting in our order. We highly recommend this dealership. More
by Bill Bruce
June 04, 2021
Gotta say worse place to buy a used truck . They’ll screw you all the way around period. Won’t give you a direct answer, won’t answer. you all the way around period. Won’t give you a direct answer, won’t answer. More
by latindriver527
May 20, 2021
I received two safety recall notices in the mail for my vehicle. The first appointment I made left me disappointed. I came into the service center on the date/time I scheduled it and found out that no one vehicle. The first appointment I made left me disappointed. I came into the service center on the date/time I scheduled it and found out that no one had ordered the parts/had the parts on hand/etc. I wish they would have called to let me know they could not service my car that day. On top of that, right as I was going to leave one of the workers drove my car to the back of the dealership assuming it was going to be serviced. I missed some work that day. However, my recent appointment was more than satisfactory. I spoke with the head of the service department. He worked hard for me to be able to get both of the recall services completed in one day. Management had workers drive me to and from work! It was also much further than the 10mile limit they usually drive. The staff were enthusiastic, fun, and professional. Would highly recommend their services! More
by JimBob
Employees Worked With
Nathan Bolton, Justin Hare, Charlie Lustig
May 07, 2021
I and my brother visited the dealership recently and I can say without a doubt that it's was the worst experience I have ever had buying anything. We got into the big new building of theirs. We were greet can say without a doubt that it's was the worst experience I have ever had buying anything. We got into the big new building of theirs. We were greeted by a salesperson. We have already seen listing of the cars so we informed him of the model we were interested in. At first the salesperson hesitated and said the car was sold. And then a minute later he said the car needs a safety inspection and we can't test drive it today. I gave him the benefit of the doubt. I then informed him of our next car choice to look at. He then asked if we were serious about buying and that he is not in the business of test driving cars. Which IMO was a rude thing to say. He then spent about 10 minutes doing something. I brought my brother with me because he knows more about cars then I do and wanted him there to drive the car to see if it's suitable and to see if there is no immediate issues he could find. The salesperson came back and informed me that he can't let my brother drive. He then informed me that I can only drive and that he would be with us in the car. This is a clear violation of COVID19 safety precautions. It wasn't even about him riding in the car with us. But it was clear that the person was not interested in helping us. And just judged me and my brother because we were young and we were people of color. both of us are successful engineers. We can afford cars and I actually drove in a car that is more valuable than the ones we asked to drive. My brother confronted the salesperson and told him that he has attitude problems. We told him we were leaving. The salesperson never tried to make things right. He was happy to see us leave. I called the dealership after arriving home to speak with a supervisor as this behavior was not appropriate. The manager gave me a call back and we spoke on the phone. the manager clearly spoke to this salesperson before speaking with me. The manager claimed that they don't allow customers test drive their more expensive vehicles and it's a dealership policy. Again this is inconsistent as this is not the same thing that the salesperson told us. I got pretty emotional on the phone call because I felt were being treated unfairly. I told the manager I need to speak someone higher up to confirm this policy and he denied my request. I hanged up the phone. I have never in my life heard of a dealership not allowing customers to test drive vehicles. I have been to plenty of dealerships and with prestigious brands. No one has dared treat us like this. I am not done with incident and I will try to contact Suburban HQ about this issue. We feel that were treated unfairly and we were judged based on our appearances. From our age to our skin color. If you are a person of color, please avoid this dealership. More
by Wael Al-Zubieri
Employees Worked With
used sales manager , Lou Stoll
April 23, 2021
She is not done yet still trying to find the bronco sport that we wanted she is trying to find trade a other dealers in the area that we wanted she is trying to find trade a other dealers in the area More
by proautomik
Employees Worked With
April 20, 2021
Purchase a car closer to home.I'm in Wisconsin and Purchase a car closer to home. I'm in Wisconsin and bought had Arlington Buick That I'm finding out was a mistake. Nothing wrong with assistance fr Purchase a car closer to home. I'm in Wisconsin and bought had Arlington Buick That I'm finding out was a mistake. Nothing wrong with assistance from this staff More
by zuma4
