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Suburban Ford of Waterford
Waterford, MI
1,174 Reviews
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer.
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Ford of Waterford.
"Certified" pre-owned vehicles - Ford has trained our mechanics to inspect and repair our used Ford vehicles to bring them up to the stringent standards required to be classified as Ford certified pre-owned vehicles.
Family-owned business - The Fischer family has owned car dealerships since the 1950's and Suburban Ford of Waterford is proud to be part of the Suburban Collection dealership group, all striving to maintain the same levels of superior customer satisfaction and service.
2,000+ used cars in stock - Being part of the Suburban Collection of dealers, our metro Detroit based dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area.
Easily accessed location - Located on M-59, Highland Road, we make it very easy to get to our facility from I-75, M-59, US-23, or Telegraph Rd.
CarFax reports - We offer our used car customers access to free CarFax reports to help them become more comfortable knowing more about the used car they are interested in.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
A rating* at the Better Business Bureau - We have the highest rating possible at the BBB and are a "member in good standing".
Delivery to your location - Our staff is happy to deliver your new or used vehicle, free of charge to your work, home or location of your choice.
Professional, customer-focused management team - Our General Mana
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Communication
Service Time
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,174 reviews
September 06, 2021
I brought my treasured 2017 F-250 King Ranch Super Duty in for service to be under the leadership of Michael Stoijadinov the service manager I have known Michael for over 10 years and know he recently tra in for service to be under the leadership of Michael Stoijadinov the service manager I have known Michael for over 10 years and know he recently transferred to Waterford. I had a sensitive repair that needed to be handled correctly and I knew I could trust Michael so I drove considerably further to have the Truck serviced with him. Once again he exceeded my expectations. I dropped the Truck off Sunday night and by 1:00 the next Monday it was all repaired at what I considered a fair price. Many thanks to Michael, Nolan Hayes and the crew at Waterford Ford. More
by Dan Dan the Super Duty Man
September 01, 2021
I lived in Waterford for several years and I come from a Ford Family. I have had 3 contacts with Suburban Ford in Waterford over the years and each contact has been terrible. My first contact was to purchas Ford Family. I have had 3 contacts with Suburban Ford in Waterford over the years and each contact has been terrible. My first contact was to purchase a vehicle and they would not honor what was listed online so I went to a different dealership. My second contact several years later yet only in 2019 was again to purchase a vehicle. They ordered the vehicle yet it was lacking $10,000 in options. The salesman did not have me sign anything before he ordered the vehicle yet kept telling me I would love the car! He did not listen to what I asked him to order. So again, I went to another dealership and ordered exactly what I wanted and the car is beautiful. Now, I dinged up the front end on this beautiful car and Suburban Ford was the closest dealership that I thought might be ok to do the bodywork. Well, it has been a week and I still do not have an estimate for the repairs. 3 times now I have been promised an estimate yet nothing. No call, nothing. I call them and I get more empty promises. I do not understand why they make promises and then not do anything. Why can't they be honest and say it will take weeks to get an estimate? Or call me and let me know they need another day or so. This makes me wonder what kind of quality work will they do on the repairs since they cannot even provide an estimate. More
by dlcrosscpa
Employees Worked With
Sharr Garza, Tom Tatu
August 31, 2021
Ensured vehicle was available A.M. made appt for evening afterwork same day. Traveled 1.5 hrs. No vehicle sold no call. Poor customer relations. afterwork same day. Traveled 1.5 hrs. No vehicle sold no call. Poor customer relations. More
by twheeler5148
August 21, 2021
After several dealerships failed to help me out with me new purchase. I went to Suburban Ford & Tom Tatu. Tom made the process so easy, I forgot I was purchasing a vehicle. He listened to what we wanted new purchase. I went to Suburban Ford & Tom Tatu. Tom made the process so easy, I forgot I was purchasing a vehicle. He listened to what we wanted in a vehicle and delivered. Within 2 hours I had my vehicle and was driving off the lot. Love the new F150 Thank you Tom Tatu 5 stars isn't enough for you... More
by honeybiscuit12
Employees Worked With
Tom Tatu
August 20, 2021
Very open and honest. Steve was great to work with, low pressure and kept our interests at the forefront. They followed through on all their commitments. pressure and kept our interests at the forefront. They followed through on all their commitments. More
by Josh
August 20, 2021
We easily purchased the Ford Edge we wanted. Steve showed us how to navigate all the different screens to get the car set up the way we wanted. He is friendly and knowledgeable! showed us how to navigate all the different screens to get the car set up the way we wanted. He is friendly and knowledgeable! More
by pawloske
Employees Worked With
August 11, 2021
Mr. Ed Rogin responded to my inquiry with excessive friendliness and relevant information. Based on my interaction with him I am inclined to follow up further at the time my need to acquire a vehicle b friendliness and relevant information. Based on my interaction with him I am inclined to follow up further at the time my need to acquire a vehicle becomes acute. Ed is apparently a convivial and highly intelligent professional. More
by dtpomeroy
Employees Worked With
August 05, 2021
Mr. Hayes is the type of professional car advisor that all dealerships look for when they value the customer experience. I needed my suv serviced and Mr. Hayes located all the information to determine the all dealerships look for when they value the customer experience. I needed my suv serviced and Mr. Hayes located all the information to determine the work needed on the vehicle and he attached all discounts that I qualified for resulting in a truly relaxing dealer experience. I’m definitely switching my business to this dealership all because of the wonderful experience and professionalism shown by Mr. Hayes and the entire team. Outstanding More
by Medavis06
July 28, 2021
Louie at Suburban Ford of Waterford was a Rockstar! I found my "dream car" online and made one phone call and eventually drove it home yesterday. The rest of the Team from Liam, to Nick to Tina and so ma found my "dream car" online and made one phone call and eventually drove it home yesterday. The rest of the Team from Liam, to Nick to Tina and so many others made my experience and pain free. I even took my 9 year old daughter to their impeccable showroom. It was a great experience for her as well as for me. Suburban Ford of Waterford will be my car buying home for some time to come. More
by SPS ONE
Employees Worked With
Lou Stoll
