Suburban Ford of Waterford

Have been in contact with the dealer for a vehicle for a week. I was told they could not sell the car as they didn’t have its title yet. Then they told me they would not hold the car with a deposit but week. I was told they could not sell the car as they didn’t have its title yet. Then they told me they would not hold the car with a deposit but DO NOT WORRY I was the first in line to purchase it (I am remote) when it became available. Then they text me (not even a call) to tell me the car was sold to a local buyer. Beware, do not trust their words - I can only imagine the real conditions of the car they were “holding for me“ More

I took my Lincoln to this dealership's service center because the service centers at the local Lincoln dealerships were unresponsive and generally unprofessional (especially the one in Southfield). I wa because the service centers at the local Lincoln dealerships were unresponsive and generally unprofessional (especially the one in Southfield). I was pleasantly surprised with the level of service I received from Eric. He took time to speak with me like a person, not a number, and was thorough. He maintained close contact every step of the way, and was accessible when I had questions or needed something. The dealership has a text message service that made the whole experience so much better, and Eric maximized the value of that communication tool. He's my new "trustworthy car guy." Every dealership needs an Eric. More

Nick went over and above the norm to help me out of a predicament. I had nail in my rear tire and all the tire shops told me they couldn't help for at least two days. Even though the dealership tire mac predicament. I had nail in my rear tire and all the tire shops told me they couldn't help for at least two days. Even though the dealership tire machine was out of order, Nick had me come in and was able to arrange to have the hole plugged. Nice to work with a dealership who employ people that care! More

Drove 258 miles because salesman said car was perfect, when I there the car was less than nice, pant was peeling from both quarters in front of the rear wheels and was told not a big deal. Dent on hatch a when I there the car was less than nice, pant was peeling from both quarters in front of the rear wheels and was told not a big deal. Dent on hatch and the rear bumper looked like a fog chewed on it. Very unhappy with salesman and was basically told your loss. 10 hours out of my day and gas/tolls lost, terrible customer service!! More

Have bought my 3rd vehicle from Kevin. He is always friendly-helpful. Very nice-bright-clean showroom. friendly-helpful. Very nice-bright-clean showroom. More

2 days after purchasing my car started making grinding noise on front brakes . Took my salesman a week to call or return and of my calls or emails. I was told they were going to charge me almost $200 to j noise on front brakes . Took my salesman a week to call or return and of my calls or emails. I was told they were going to charge me almost $200 to just look at the car I just drove off their parking lot!!!! Charged me to resurface my rotors. Car is still making the noise. I have taken it to two other mechanics for a 2nd opinion. Both stated I need new wheelbairings. I have already been in contact with my lawyer and the BBB. More

Laurie sold us a car in less than an hour. She will be my son Kyle’s very first car sales lady! Very accomplished! Thank you Laurie. son Kyle’s very first car sales lady! Very accomplished! Thank you Laurie. More

Tom has been my agent for the last couple of leases. He is probably one of the best salesman I've dealt with at Fords. I'm sure going to miss him when he retires later this year. I hope we have one more is probably one of the best salesman I've dealt with at Fords. I'm sure going to miss him when he retires later this year. I hope we have one more lease experience together before he throws in the towel! Thank you for everything Tom! More