Suburban Ford of Waterford

Bought a 2015 ford F150 XLT in 2019 and had a decent experience. It took them a little long to get everything done while i picked it up, remember it is a used car and no warrenties. Anyhow the car only experience. It took them a little long to get everything done while i picked it up, remember it is a used car and no warrenties. Anyhow the car only had one set of keys and the sales guy told me to get the second anytime. Between covid and work i had no need to get a second key unntil now that i am sharing the car with wife. The dealership wants 200 dollars since they have no record of it. I will take my business somwhere else next time. No room in heaven for car sales people for sure. More

Jordan was the most laid back Sales Consultant I’ve ever had. He made my leasing experience so stress free, super quick, and easy. He was straight to the point and explained everything seamlessly. My husban had. He made my leasing experience so stress free, super quick, and easy. He was straight to the point and explained everything seamlessly. My husband and I didn’t feel pressured like we sometimes do with Sales Consultants. I’m going to recommend him to my friends and family. Thanks Jordan! More

This was my second car purchased from Suburban Ford of Waterford. The streamlined sales experience is unbelievable. Everyone there is so helpful and caring. Jeff made sure everything went as smooth as can Waterford. The streamlined sales experience is unbelievable. Everyone there is so helpful and caring. Jeff made sure everything went as smooth as can be during this purchase. I won’t go anywhere else for a vehicle. More

This dealership sold me a car as "Impeccable", "everything worked" from Nick Rose and others, "Went through our 125 point inspection", "would pass a state vehicle inspection", etc. I bought the c "everything worked" from Nick Rose and others, "Went through our 125 point inspection", "would pass a state vehicle inspection", etc. I bought the car over the internet and could not travel to inspect it due to Covid. I relied on the disclosure of the dealership and the assurances they provided. It was a 13 year old car and sold "As Is", but "As Is" was what they told me and how the car was represented. I paid a premium for the car as it had very low miles, I shipped it on an enclosed carrier by itself. From the moment the car arrived and I tried to open the doors with the key fob the nightmare began. It did not work properly, the car was dead, it would not start and I knew I was in trouble. I got the car to start the next AM, the infotainment unit did not work, the wipers did not work, the taillight was out, the trunk did not work, the glove box did not close properly, the car could not hold a charge and both batteries had to be replaced, the coolant system was leaking..etc., etc I spoke with he General Manager, Jeff Huvaere, and he apologized profusely but has no idea how this happened as "all these things were not present" when the car left. That is not humanly possible. I would stay away from this dealership. More

Ed and the sales manager were easy to deal with, did not try and "push" a sale, were very informative, made the sales process simple and smooth. everything was done on time as promised. I would not think try and "push" a sale, were very informative, made the sales process simple and smooth. everything was done on time as promised. I would not think twice to purchase a car from them again. More

Thank you so much for helping with our vehicle repair while out of state. You went above and beyond on your job and I want to say THANK YOU. You are the best cannot wait to lease another car from you s while out of state. You went above and beyond on your job and I want to say THANK YOU. You are the best cannot wait to lease another car from you soon. More

Thank you so much for helping with our vehicle repair while out of state. You went above and beyond on your job and I want to say THANK YOU. All your hard work and phones call back and forth with the F while out of state. You went above and beyond on your job and I want to say THANK YOU. All your hard work and phones call back and forth with the Florida dealership is very much appreciated More

Purchased an F150 from Joe that he had to search the country for. Also helped get my wife out of a bad lease and into the car of her dreams. Very responsive and respectful to myself and wife along with country for. Also helped get my wife out of a bad lease and into the car of her dreams. Very responsive and respectful to myself and wife along with my kids when we picked up "Sally" More

Had to send multiple emails to get a response, and in typical used car dealership slime ball way, they shrugged off any of my concerns and told me to take a hike. Extremely dissapointed in staff and ma typical used car dealership slime ball way, they shrugged off any of my concerns and told me to take a hike. Extremely dissapointed in staff and management here. More

Laurie was a pleasure to work with, easily the best sales agent I've worked with when buying a vehicle. Our family has leased/purchased 7+ vehicles through her and I can foresee several more. agent I've worked with when buying a vehicle. Our family has leased/purchased 7+ vehicles through her and I can foresee several more. More