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Suburban Ford of Waterford
Waterford, MI
1,174 Reviews
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer.
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Ford of Waterford.
"Certified" pre-owned vehicles - Ford has trained our mechanics to inspect and repair our used Ford vehicles to bring them up to the stringent standards required to be classified as Ford certified pre-owned vehicles.
Family-owned business - The Fischer family has owned car dealerships since the 1950's and Suburban Ford of Waterford is proud to be part of the Suburban Collection dealership group, all striving to maintain the same levels of superior customer satisfaction and service.
2,000+ used cars in stock - Being part of the Suburban Collection of dealers, our metro Detroit based dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area.
Easily accessed location - Located on M-59, Highland Road, we make it very easy to get to our facility from I-75, M-59, US-23, or Telegraph Rd.
CarFax reports - We offer our used car customers access to free CarFax reports to help them become more comfortable knowing more about the used car they are interested in.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
A rating* at the Better Business Bureau - We have the highest rating possible at the BBB and are a "member in good standing".
Delivery to your location - Our staff is happy to deliver your new or used vehicle, free of charge to your work, home or location of your choice.
Professional, customer-focused management team - Our General Mana
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Communication
Service Time
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,174 reviews
March 07, 2022
They do not respond to answer anything at all. When you request info from them, they merely send back their generic computer generated response. 3 times I have asked the same question and no respo When you request info from them, they merely send back their generic computer generated response. 3 times I have asked the same question and no response over a two week period. They are sad. More
by Denny
Employees Worked With
Did not deal with anyone,- no response
February 27, 2022
Kevin is a kind hearted man who is a pleasure to work with. He is honest and diligent about meeting the needs of his customers. I have purchased four leases through him and will buy/lease all of my cars with. He is honest and diligent about meeting the needs of his customers. I have purchased four leases through him and will buy/lease all of my cars through Kevin. I highly recommend him! More
by Sheri Bialk
Employees Worked With
February 27, 2022
I've gone to quite a few dealerships and left most of then exhausted. We meat with Bill Sommer and everything went extremely smoothly. He and the rest of the dealership bent over backwards to get us take then exhausted. We meat with Bill Sommer and everything went extremely smoothly. He and the rest of the dealership bent over backwards to get us taken care of on a new lease. They will be the dealership we always go to now. More
by Tim Slowinski
Employees Worked With
February 25, 2022
Asked for an out the door price and financing options, this is obviously too difficult for them to answer. I'm tired of salesman being lazy and not helping anyone. All they care about is trying to screw p this is obviously too difficult for them to answer. I'm tired of salesman being lazy and not helping anyone. All they care about is trying to screw people and make money. I want to buy before the end of the month but they obviously don't need my business. More
by Ryan
Employees Worked With
February 21, 2022
I’ve been buying cars from norm for 2o plus years. I wouldn’t buy from anyone else unless he suggested it. Suburban ford of Waterford has been amazing to deal with. Their customer service is top notch I wouldn’t buy from anyone else unless he suggested it. Suburban ford of Waterford has been amazing to deal with. Their customer service is top notch and norm makes sure his customers are well taken care of. More
by Andreastern blue opal
February 20, 2022
Bought a 2017 ford raptor that we were assured was in great condition. Drove it 4 hours home and the check engine light comes on. 8000 in repairs. Major issues with the timing belt. Any inspection would great condition. Drove it 4 hours home and the check engine light comes on. 8000 in repairs. Major issues with the timing belt. Any inspection would have immediately spotted it. The manager hasn’t gotten back to me it’s been over a week. George was pushy and basically ignored me and tried to just talk to my husband. What kind of 5 year car has this kind of issue? Will not be buying ford again. More
by Sophia edgerton
February 09, 2022
Large, clean, impressive, and everything I needed to find a car! Lots of staff, everyone was friendly, and they worked around my schedule. a car! Lots of staff, everyone was friendly, and they worked around my schedule. More
by Dustin Walton
Employees Worked With
February 07, 2022
We contacted a salesperson via text and received a response shortly after that. We were able to schedule an appointment and ordered a new vehicle. response shortly after that. We were able to schedule an appointment and ordered a new vehicle. More
by C
Employees Worked With
Jerry Kraft
