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Suburban Ford of Waterford
Waterford, MI
1,174 Reviews
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer.
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Ford of Waterford.
"Certified" pre-owned vehicles - Ford has trained our mechanics to inspect and repair our used Ford vehicles to bring them up to the stringent standards required to be classified as Ford certified pre-owned vehicles.
Family-owned business - The Fischer family has owned car dealerships since the 1950's and Suburban Ford of Waterford is proud to be part of the Suburban Collection dealership group, all striving to maintain the same levels of superior customer satisfaction and service.
2,000+ used cars in stock - Being part of the Suburban Collection of dealers, our metro Detroit based dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area.
Easily accessed location - Located on M-59, Highland Road, we make it very easy to get to our facility from I-75, M-59, US-23, or Telegraph Rd.
CarFax reports - We offer our used car customers access to free CarFax reports to help them become more comfortable knowing more about the used car they are interested in.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
A rating* at the Better Business Bureau - We have the highest rating possible at the BBB and are a "member in good standing".
Delivery to your location - Our staff is happy to deliver your new or used vehicle, free of charge to your work, home or location of your choice.
Professional, customer-focused management team - Our General Mana
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Communication
Service Time
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,174 reviews
June 21, 2022
Jeff and I go back to when he was a salesman. He has always been honest and dependable. I have personally purchased 3 cars from Jeff and I have referred many friends and family. He has always been honest and dependable. I have personally purchased 3 cars from Jeff and I have referred many friends and family. More
by Drew
Employees Worked With
June 16, 2022
It has been 3 years since I purchased my Ford Expedition. Anytime I need help with the warranty coverage Norm answers the phone and gets it all taken care of for me. Not only was the purchase of my Ford a Anytime I need help with the warranty coverage Norm answers the phone and gets it all taken care of for me. Not only was the purchase of my Ford an excellent process with Norm, He continues to be there for me years later. Thank you Norm Stern! More
by Jay Fontaine
Employees Worked With
June 15, 2022
Zach took good care of me! Incredibly easy to work with and very understanding. Wouldn't want anyone else working with me for such a big life purchase. Thanks Zach! Incredibly easy to work with and very understanding. Wouldn't want anyone else working with me for such a big life purchase. Thanks Zach! More
by Dylan Scott
June 14, 2022
This is my second vehicle from Suburban Waterford and my entire experience from start to finish was a breeze. Kevin went above and beyond to accommodate my needs and ensure he was doing everything he could, entire experience from start to finish was a breeze. Kevin went above and beyond to accommodate my needs and ensure he was doing everything he could, including submitting the renewal for my tabs that I hadn't yet gotten around to... while it may be customary for the dealer, the extra question to ensure all my needs were met is much appreciated! If you need a new vehicle or just want to check out your options, I couldn't recommend Kevin more! More
by emily.mackinder
Employees Worked With
June 10, 2022
Been calling all morning to talk to someone about the newly used van we bought. Have only had it for 2 weeks an the check engine light is already on, saying it's the thermostat. An the side door doesn't newly used van we bought. Have only had it for 2 weeks an the check engine light is already on, saying it's the thermostat. An the side door doesn't stay opened or it'll just keep opening and closing without fully closing. Beyond frustrating that this is already happening and even more infuriating that no one can seem to call us back! So glad I spent $14k+ on a car for it to have issues right off the lot!!! what a joke!!! More
by srmaki05
Employees Worked With
Mmmmmm
May 31, 2022
Norm Stern is very customer friendly and I believe he is the best in the business. Any problem that may arise, Norm navigates through the problem and comes up with a solution. the best in the business. Any problem that may arise, Norm navigates through the problem and comes up with a solution. More
by anoble
Employees Worked With
May 26, 2022
This is my second time dealing with the service department at Suburban Ford with my Brand new car and my first time dealing with Cory Todd. He was super friendly and efficient!! Got me in the same department at Suburban Ford with my Brand new car and my first time dealing with Cory Todd. He was super friendly and efficient!! Got me in the same day that I called with a problem. Cory explained what the problem was and Got me in and out in no time. Excellent customer service ! Will definitely deal with Cory if I have a project again! More
by Jen1113
May 19, 2022
My experiences with Suburban Ford have always been timely, professional, and given with great service. Corey Todd is exceptional with getting my services scheduled, communicating with me what is being timely, professional, and given with great service. Corey Todd is exceptional with getting my services scheduled, communicating with me what is being done as well as what the best value options are. I would highly recommend contacting him! More
by kayshea910
Employees Worked With
Corey Todd
May 05, 2022
My first time dealing with Corey Todd. He is a man of integrity. He is very attentive to detail. You can count on Corey and him keeping his word. I will deal with Corey again. Corey you de He is a man of integrity. He is very attentive to detail. You can count on Corey and him keeping his word. I will deal with Corey again. Corey you deserve 10 stars. More
by Robert1967
Employees Worked With
Corey Todd
May 04, 2022
False advertising the model of the vehicle , offering 1,000$ for a trade in worth $9,000 on Nada and Carfax. The vehicle I looked at was listed for $9,000 when I test drove it a tire was flat , Christmas 1,000$ for a trade in worth $9,000 on Nada and Carfax. The vehicle I looked at was listed for $9,000 when I test drove it a tire was flat , Christmas tree on the dash , turn signals didn't work , vehicle stalled the second I put it in drive. Brake caliper locked up on rear drivers side. Called prior to make an appointment at 2pm and I sat in the showroom for almost an hour before being helped by anyone. Only good side out of this ordeal was the salesman was very nice and understanding of why I was upset with the situation. More
by Coty
Employees Worked With
