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Suburban Ford of Waterford
Waterford, MI
1,171 Reviews
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer.
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Ford of Waterford.
"Certified" pre-owned vehicles - Ford has trained our mechanics to inspect and repair our used Ford vehicles to bring them up to the stringent standards required to be classified as Ford certified pre-owned vehicles.
Family-owned business - The Fischer family has owned car dealerships since the 1950's and Suburban Ford of Waterford is proud to be part of the Suburban Collection dealership group, all striving to maintain the same levels of superior customer satisfaction and service.
2,000+ used cars in stock - Being part of the Suburban Collection of dealers, our metro Detroit based dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area.
Easily accessed location - Located on M-59, Highland Road, we make it very easy to get to our facility from I-75, M-59, US-23, or Telegraph Rd.
CarFax reports - We offer our used car customers access to free CarFax reports to help them become more comfortable knowing more about the used car they are interested in.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
A rating* at the Better Business Bureau - We have the highest rating possible at the BBB and are a "member in good standing".
Delivery to your location - Our staff is happy to deliver your new or used vehicle, free of charge to your work, home or location of your choice.
Professional, customer-focused management team - Our General Mana
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,171 reviews
December 11, 2024
Great experience overall with great staff and amazing sales teams. Every step of the process was great sales teams. Every step of the process was great More
by Bobbyash99
Employees Worked With
December 09, 2024
My daughter purchased a used ford escape two years ago from this dealership. We were told no accidents clean carfax, company owned vehicle. FWD two years, she went to get new insurance and is being told h from this dealership. We were told no accidents clean carfax, company owned vehicle. FWD two years, she went to get new insurance and is being told her car has over 30k in insurance claim and her insurance is now through the roof! I’ve contacted the dealership 6 times, been in contact with sales people who have sent me to sales manager and not one person has returned my call. I’m trying to get to the bottom of how this vehicle had over 30k in insurance claim when it wasnt even worth that in value when we purchased it. Why isn’t this on carfax? is it because it was a company owned vehicle? I’m beyond upset that not one person. has attempted a return call. More
by amber.murphy517
December 09, 2024
Dishonest, unprofessional, unethical salesman. I would not recommend buying from this dealership. They sell vehicles with issues and do not respond to messages. They have also attached a service c I would not recommend buying from this dealership. They sell vehicles with issues and do not respond to messages. They have also attached a service contract that was not explained to me nor told the amount of the service contract. More
by Lincoln MKC
December 09, 2024
Deirrien has been my favorite sales person to do business with, he was knowledgeable and answered all my questions promptly and made everything about my experience at Suburban Ford of Waterford a painless an with, he was knowledgeable and answered all my questions promptly and made everything about my experience at Suburban Ford of Waterford a painless and enjoyable experience. More
by Henry Singer
Employees Worked With
December 06, 2024
This was by far my best experience purchasing a vehicle. Everyone on the sales floor was pleasant and Derrien went above and beyond. Everyone on the sales floor was pleasant and Derrien went above and beyond. More
by gramwaterfowl
Employees Worked With
December 06, 2024
Pretty good. Bought a car from Deirrien. Car isnt bad so far. Seemed to be in good shape. Would recommend. Bought a car from Deirrien. Car isnt bad so far. Seemed to be in good shape. Would recommend. More
by Evan
Employees Worked With
November 23, 2024
Kaleb was great to work with. Very punctual communication, patient and willing to do whatever it takes to earn your business. Very punctual communication, patient and willing to do whatever it takes to earn your business. More
by ur2noz
Employees Worked With
November 17, 2024
Ryan Prince was excellent! We stopped in to buy a car for my son. Ryan was patient and helpful at all times. Ryan made the whole process very easy. We left with a car, and I wi We stopped in to buy a car for my son. Ryan was patient and helpful at all times. Ryan made the whole process very easy. We left with a car, and I will be sure to call him first, when I need a new car for myself! If you are looking for a great person to buy a new or used car from, this is your guy! More
by randy
Employees Worked With
Ryan Prince
November 02, 2024
Sold me a car that overheated at some point before I drove. Blew a head gasket less than year having it and let me take it home with a bad wheel barring that was messed up before they sold the car to me drove. Blew a head gasket less than year having it and let me take it home with a bad wheel barring that was messed up before they sold the car to me. I would not recommend this dealership to anyone. Sold me a car that has nothing but issues and don't seem to car to take care of the customer or help out even though they sold a car to me with multiple problems. I wish I would of never went to the dealership not a very good place to purchase a vehicle More
by Sirhustlealot
Employees Worked With
October 24, 2024
Mellisa and the team where fantastic when my son got his first lease and purchase of my Explorer first lease and purchase of my Explorer More
by Btrflybyday
Employees Worked With
