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Suburban Ford of Waterford
Waterford, MI
1,174 Reviews
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer.
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Ford of Waterford.
"Certified" pre-owned vehicles - Ford has trained our mechanics to inspect and repair our used Ford vehicles to bring them up to the stringent standards required to be classified as Ford certified pre-owned vehicles.
Family-owned business - The Fischer family has owned car dealerships since the 1950's and Suburban Ford of Waterford is proud to be part of the Suburban Collection dealership group, all striving to maintain the same levels of superior customer satisfaction and service.
2,000+ used cars in stock - Being part of the Suburban Collection of dealers, our metro Detroit based dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area.
Easily accessed location - Located on M-59, Highland Road, we make it very easy to get to our facility from I-75, M-59, US-23, or Telegraph Rd.
CarFax reports - We offer our used car customers access to free CarFax reports to help them become more comfortable knowing more about the used car they are interested in.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
A rating* at the Better Business Bureau - We have the highest rating possible at the BBB and are a "member in good standing".
Delivery to your location - Our staff is happy to deliver your new or used vehicle, free of charge to your work, home or location of your choice.
Professional, customer-focused management team - Our General Mana
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Communication
Service Time
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,174 reviews
January 03, 2025
The used sales associates are dishonest and sold us a used vehicle with mechanical issues, knowing it was for a first time driver!!!!!!! The used car “inspection” report omitted the repairs that needed t used vehicle with mechanical issues, knowing it was for a first time driver!!!!!!! The used car “inspection” report omitted the repairs that needed to be completed on the vehicle. Never buy a vehicle from this dealership, customer safety is evidently not a priority! More
by Concerned Parent
January 02, 2025
Best sales guy ever! Made the process super easy, answered every question I had and was very kind. Thank you Ryan. Made the process super easy, answered every question I had and was very kind. Thank you Ryan. More
by Kkpips
Employees Worked With
December 23, 2024
Amazing inventory, but salesperson Deirrien made the whole process effortless and quick. Was worth the drive to get it all done whole process effortless and quick. Was worth the drive to get it all done More
by kimberlyc916
Employees Worked With
December 23, 2024
My family and I have purchased and/or leased SEVERAL vehicles from Laurie Moses. Laurie goes far beyond the norm for new car sales representatives. In return for our loyalty to Laurie and Suburban, bo vehicles from Laurie Moses. Laurie goes far beyond the norm for new car sales representatives. In return for our loyalty to Laurie and Suburban, both have returned the same to us. Laurie walks a fine line to do what's best for her customers while working within the structure of Suburban Ford. Looking for a Ford? See Laurie Moses at Suburban of Waterford. More
by isi
Employees Worked With
December 11, 2024
Great experience overall with great staff and amazing sales teams. Every step of the process was great sales teams. Every step of the process was great More
by Bobbyash99
Employees Worked With
December 09, 2024
Deirrien has been my favorite sales person to do business with, he was knowledgeable and answered all my questions promptly and made everything about my experience at Suburban Ford of Waterford a painless an with, he was knowledgeable and answered all my questions promptly and made everything about my experience at Suburban Ford of Waterford a painless and enjoyable experience. More
by Henry Singer
Employees Worked With
December 09, 2024
My daughter purchased a used ford escape two years ago from this dealership. We were told no accidents clean carfax, company owned vehicle. FWD two years, she went to get new insurance and is being told h from this dealership. We were told no accidents clean carfax, company owned vehicle. FWD two years, she went to get new insurance and is being told her car has over 30k in insurance claim and her insurance is now through the roof! I’ve contacted the dealership 6 times, been in contact with sales people who have sent me to sales manager and not one person has returned my call. I’m trying to get to the bottom of how this vehicle had over 30k in insurance claim when it wasnt even worth that in value when we purchased it. Why isn’t this on carfax? is it because it was a company owned vehicle? I’m beyond upset that not one person. has attempted a return call. More
by amber.murphy517
December 09, 2024
Dishonest, unprofessional, unethical salesman. I would not recommend buying from this dealership. They sell vehicles with issues and do not respond to messages. They have also attached a service c I would not recommend buying from this dealership. They sell vehicles with issues and do not respond to messages. They have also attached a service contract that was not explained to me nor told the amount of the service contract. More
by Lincoln MKC
December 06, 2024
This was by far my best experience purchasing a vehicle. Everyone on the sales floor was pleasant and Derrien went above and beyond. Everyone on the sales floor was pleasant and Derrien went above and beyond. More
by gramwaterfowl
Employees Worked With
December 06, 2024
Pretty good. Bought a car from Deirrien. Car isnt bad so far. Seemed to be in good shape. Would recommend. Bought a car from Deirrien. Car isnt bad so far. Seemed to be in good shape. Would recommend. More
by Evan
Employees Worked With
