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Suburban Ford of Waterford
Waterford, MI
1,174 Reviews
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer.
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Ford of Waterford.
"Certified" pre-owned vehicles - Ford has trained our mechanics to inspect and repair our used Ford vehicles to bring them up to the stringent standards required to be classified as Ford certified pre-owned vehicles.
Family-owned business - The Fischer family has owned car dealerships since the 1950's and Suburban Ford of Waterford is proud to be part of the Suburban Collection dealership group, all striving to maintain the same levels of superior customer satisfaction and service.
2,000+ used cars in stock - Being part of the Suburban Collection of dealers, our metro Detroit based dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area.
Easily accessed location - Located on M-59, Highland Road, we make it very easy to get to our facility from I-75, M-59, US-23, or Telegraph Rd.
CarFax reports - We offer our used car customers access to free CarFax reports to help them become more comfortable knowing more about the used car they are interested in.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
A rating* at the Better Business Bureau - We have the highest rating possible at the BBB and are a "member in good standing".
Delivery to your location - Our staff is happy to deliver your new or used vehicle, free of charge to your work, home or location of your choice.
Professional, customer-focused management team - Our General Mana
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,174 reviews
March 27, 2023
Bought a used 2020 Blazer from this dealership, supposedly the interior was detailed but my wife said it was dirty and all the tires were low on air when we got it home. They also did not give us supposedly the interior was detailed but my wife said it was dirty and all the tires were low on air when we got it home. They also did not give us a full tank of gas for a $33K car, that I feel is just cheap of them. The oil life was a 60% as well so they did not give the car an oil change in their inspection process. They tried to sell us an extended warrantee for $6K - I told them that is was too high - somehow $2K dollars came off the price within minutes - seems like they were gouging us. When we got home we had a little bit of buyer's remorse and call our sales guy back and ask if we could return the car if we were not happy with it and we promised to purchase another car from them - never got a call back from anyone about this. I am not very happy with them and will not make the trip out to them when I am in the market for a new car. More
by jhoeschele02
March 25, 2023
Salesman Norm Stern worked very hard to get me in the car I wanted. I will be a customer for life if this is the treatment I receive. I wanted. I will be a customer for life if this is the treatment I receive. More
by ptrevy
Employees Worked With
March 24, 2023
fast, smooth sale from Steve! Thank you for all the help and your quick responses Thank you for all the help and your quick responses More
by joesepi_here
March 24, 2023
I’ve been very pleased. Laurie has done GREAT in the sales on my new Escape. I’d go back to her again. Laurie has done GREAT in the sales on my new Escape. I’d go back to her again. More
by Naturesfield
Employees Worked With
March 24, 2023
Fast and great service! ! Thanks to the service department! And I loved that my car was washed too!!! ! Thanks to the service department! And I loved that my car was washed too!!! More
by BLLovemykids
Employees Worked With
March 22, 2023
Wow, what a great experience. I was at the dealer 3 hours. Everyone was unbelievably nice. The GM and my sales person answered every question I had. I was at the dealer 3 hours. Everyone was unbelievably nice. The GM and my sales person answered every question I had. More
by Big Money
March 21, 2023
Sometimes your vehicle has problems. When the service advisors want to help solve the problems and work you to do this in a short period of time, you can't ask for more. Parker always kn When the service advisors want to help solve the problems and work you to do this in a short period of time, you can't ask for more. Parker always knocks it out of the park! More
by Joe Olson
March 20, 2023
We leased a 2020 Ford fusion for two years when the lease was up and we decided to purchase the Ford fusion. We had nothing but problems from the dealership with trying to get a loan through our own ban was up and we decided to purchase the Ford fusion. We had nothing but problems from the dealership with trying to get a loan through our own bank. They said we couldn’t do that we had to go through them. we ended up having to take money out of our retirement account and pay cash for the Ford fusion. it’s been a month yet and we still haven’t received the title so we can get a loan so I can put the money back in our retirement account. and Andrew, our salesman was rude and told us we didn’t know what the xxxx we were talking about. I have to say for owning my first Ford car ever. I’ve always been a GM man I did like the Ford fusion, but I may never buy another one after my experience at suburban Ford. I think the real problem is is the Ford fusion it’s still worth around $22,000 and buyout was only 15,000. I am a very dissatisfied. Customer will never again buy from Suburban in Ford. More
by gcohoon1
Employees Worked With
March 20, 2023
I have had a recurring issue that was due to my car being stolen. Curtis has been very helpful and the service team has been patient. I will continue to go to Suburban Ford. stolen. Curtis has been very helpful and the service team has been patient. I will continue to go to Suburban Ford. More
by tnovak
Employees Worked With
