Suburban Ford of Waterford

I am a repeat buyer from Lou Stoll, and Suburban Ford. Lou is really great. He’s super helpful and will work hard to make sure it’s a successful purchase. I can’t tell you how much I appreciate Lou’s hone Lou is really great. He’s super helpful and will work hard to make sure it’s a successful purchase. I can’t tell you how much I appreciate Lou’s honesty and integrity, and would happily buy another car from him next time. This dealer’s cars are priced very fairly and they do a lot of business. No, they do not ever hold cars. Don’t even bother asking. If you see one you like and it’s priced well, you need to get yourself down there. I appreciate the fair pricing. They can be a little difficult about things that don’t really matter in the end, like fussing about what kind of check or payment method you use, but Lou will help you out. It can also be a bit time consuming to finalize everything, but that’s pretty normal. All in all, I will definitely be back to work with Louie again. More

Trevor is awesome! He's efficient, patient, and easy to talk to. He answered all our questions. He's efficient, patient, and easy to talk to. He answered all our questions. More

It's not there fault that Ford had Spain and UK crap engines in 2021 for hybrid Escapes engines in 2021 for hybrid Escapes More

Honest and fair. Prompt analysis of the problem and speedy resolution. Ready when promised. Will return Prompt analysis of the problem and speedy resolution. Ready when promised. Will return More

Steve Scarpaci was excellent as our salesman. Signing the final paperwork with the financing department took longer than expected since this was a cash sale. i would give the sales department an Signing the final paperwork with the financing department took longer than expected since this was a cash sale. i would give the sales department an A+ and the finance a C-. More

This dealership is exceptional in salesmanship and service. Dana “D J” Waxler and Parker Sereno are outstanding in the service they provide to their customer. They are extremely knowledgeable and sat service. Dana “D J” Waxler and Parker Sereno are outstanding in the service they provide to their customer. They are extremely knowledgeable and satisfy their customers needs. Suburban Ford of Waterford will always be our dealership. More

I had a very good experience at Suburban Ford of Waterford. Excellent communication throughout the process. I told them what I wanted, they found it, and I drove away with the exact vehicle I want Waterford. Excellent communication throughout the process. I told them what I wanted, they found it, and I drove away with the exact vehicle I wanted. A+. More

Ethan was the honestly the best service rep I have ever dealt with at a dealership. Please make sure you are actively working on retaining him as an employee if you agree. dealt with at a dealership. Please make sure you are actively working on retaining him as an employee if you agree. More

Dana Waxler is great! He really worked with us switching over lease to lease and the family has brought multiple cars from him! Great work! He really worked with us switching over lease to lease and the family has brought multiple cars from him! Great work! More

I recently brought my F-150 in for "The Works" service to include an oil change, tire rotation and multi point inspection. The oil change was completed but the tech could not locate the wheel lock so they c include an oil change, tire rotation and multi point inspection. The oil change was completed but the tech could not locate the wheel lock so they closed the ticket without the tire rotation or brake inspection. I contacted my service advisor, Roland Hayes, and explained the issue. He immediately said that I would not need to come back in for the remaining service he would have the Mobile service van with Zeke come out. They came out the same day I contacted them. Kudo to Roland and the service team. We have found our go to Ford Dealership. Thanks for valuing your customers. I will recommend the dealership to all my friends. More