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Suburban Ford of Waterford
Waterford, MI
1,174 Reviews
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer.
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Ford of Waterford.
"Certified" pre-owned vehicles - Ford has trained our mechanics to inspect and repair our used Ford vehicles to bring them up to the stringent standards required to be classified as Ford certified pre-owned vehicles.
Family-owned business - The Fischer family has owned car dealerships since the 1950's and Suburban Ford of Waterford is proud to be part of the Suburban Collection dealership group, all striving to maintain the same levels of superior customer satisfaction and service.
2,000+ used cars in stock - Being part of the Suburban Collection of dealers, our metro Detroit based dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area.
Easily accessed location - Located on M-59, Highland Road, we make it very easy to get to our facility from I-75, M-59, US-23, or Telegraph Rd.
CarFax reports - We offer our used car customers access to free CarFax reports to help them become more comfortable knowing more about the used car they are interested in.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
A rating* at the Better Business Bureau - We have the highest rating possible at the BBB and are a "member in good standing".
Delivery to your location - Our staff is happy to deliver your new or used vehicle, free of charge to your work, home or location of your choice.
Professional, customer-focused management team - Our General Mana
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,174 reviews
April 28, 2023
James Marchetti at Suburban was extremely helpful in helping me out with the Fusion I picked. He made the process as easy and hassle-free as possible. Thanks a lot! helping me out with the Fusion I picked. He made the process as easy and hassle-free as possible. Thanks a lot! More
by Nadeem Noor
Employees Worked With
April 27, 2023
Been dealing with Suburban for many years. Dana Waxler ALWAYS takes good care of us! Dana Waxler ALWAYS takes good care of us! More
by Sue Scarbrough
April 27, 2023
Been to lots of Ford dealers and have owned dozens of Fords in my life. But I will never go back to Suburban Ford of Waterford again. They were very rude and would not show me the car I wanted to see. T Fords in my life. But I will never go back to Suburban Ford of Waterford again. They were very rude and would not show me the car I wanted to see. They didn't suggest another car and the salesman walked away from me. More
by dvantong
Employees Worked With
unknown
April 27, 2023
Laurie was great. I would recommend her to everyone! She worked quick to make my new lease go as smoothly as possible. I would recommend her to everyone! She worked quick to make my new lease go as smoothly as possible. More
by Animalluv04
April 25, 2023
Appt made 7 am and 6 walk in ahead. Told had to be out by 8am and just only needed basic oil change done with undershirts to be bolted on. 2 hrs later they decided to work on car and wa Told had to be out by 8am and just only needed basic oil change done with undershirts to be bolted on. 2 hrs later they decided to work on car and wanted to do everything I told them wasn’t needed due to time constraint. Second bad experience for service More
by Debbyhawke
Employees Worked With
Cashier was rude
April 25, 2023
Great service and delivery of my 2023 Ford Explorer! I had been looking for a few months at other dealerships and Suburban Ford got me just the deal I was Looking for!!! Excellent customer service and s I had been looking for a few months at other dealerships and Suburban Ford got me just the deal I was Looking for!!! Excellent customer service and super easy purchase. More
by nproctorhsa
Employees Worked With
April 22, 2023
Sales is great, Joe is a very helpful & nice guy! Had a really easy & great experience! Had a really easy & great experience! More
by Liv.newberry
Employees Worked With
April 21, 2023
Everyone here is willing to help and make sure your needs are met. The employees all asked if I needed anything and made sure I had been helped are met. The employees all asked if I needed anything and made sure I had been helped More
by Tstone220
April 20, 2023
Service department did not update FordPass. It’s telling me to schedule maintenance. Who is supposed to do that. Otherwise service was fine. It’s telling me to schedule maintenance. Who is supposed to do that. Otherwise service was fine. More
by Edmyers1120
