Suburban Ford of Waterford

RUN! This by far was the worst process in trying to purchase a car for cash. This dealership could use training on working with fulltime RVer's and custo This by far was the worst process in trying to purchase a car for cash. This dealership could use training on working with fulltime RVer's and customer service. Mike was extremely rude to our insurance company. No communication between sales and the person with the final say. No response from management. No online phone numbers are answered. Wired purchase price was returned by a check with a 7-day hold. No explanation as to why it could not be wired back, the same way it was received. Proof of insurance, on a cash deal, was not acceptable per their company guidelines. Remember, we were paying 100% cash. Deal cancelled. More

Very good treatment ! Explauned everything in detail for two Ford recalls. Called as soon as the work was finished. Explauned everything in detail for two Ford recalls. Called as soon as the work was finished. More

This was a routine maintenance visit and everything went smooth as silk. In and out in a bit over an hour. smooth as silk. In and out in a bit over an hour. More

The tech was patient, clear with her explanation and and very positive. It was a good positive experience. very positive. It was a good positive experience. More

After five attempts to get through to the service department to pick up my car, my husband was able to finally talk to someone to get it paid for after hours pick up. When I picked up my car the pane department to pick up my car, my husband was able to finally talk to someone to get it paid for after hours pick up. When I picked up my car the panel from the drivers side was laying on the floor on the passengers side and my car hadn’t received a courtesy wash. I felt that the service had been rushed, and not by me! Hopefully it was done correctly. More

Dave was great to work with. I am glad he was my guy. I actually leased a new truck because of him. I am glad he was my guy. I actually leased a new truck because of him. More

Matt Zmick was my slaesman and did a great job. He delivered the car to my house. Also set up a lot of the electronics. He was very professional and did a great job. He delivered the car to my house. Also set up a lot of the electronics. He was very professional and did a great job. More

Everything was handled in a friendly, prompt, and professional manner. It was much easier than I expected. professional manner. It was much easier than I expected. More

I brought my motorhome in for an oil change a couple of days ago. I was surprised they changed the oil out in the parking lot. I don't think that gives the best outcome. They also only put in 6 quarts of o days ago. I was surprised they changed the oil out in the parking lot. I don't think that gives the best outcome. They also only put in 6 quarts of oil. (It takes 7 quarts) This is the first time I have been disappointed in the service I received. More

Brien in the service department did a great job of assisting me to service a recall item and getting service for oil leak. He kept me informed during the service and was very sincere. assisting me to service a recall item and getting service for oil leak. He kept me informed during the service and was very sincere. More