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Suburban Ford of Waterford
Waterford, MI
1,174 Reviews
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer.
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Ford of Waterford.
"Certified" pre-owned vehicles - Ford has trained our mechanics to inspect and repair our used Ford vehicles to bring them up to the stringent standards required to be classified as Ford certified pre-owned vehicles.
Family-owned business - The Fischer family has owned car dealerships since the 1950's and Suburban Ford of Waterford is proud to be part of the Suburban Collection dealership group, all striving to maintain the same levels of superior customer satisfaction and service.
2,000+ used cars in stock - Being part of the Suburban Collection of dealers, our metro Detroit based dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area.
Easily accessed location - Located on M-59, Highland Road, we make it very easy to get to our facility from I-75, M-59, US-23, or Telegraph Rd.
CarFax reports - We offer our used car customers access to free CarFax reports to help them become more comfortable knowing more about the used car they are interested in.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
A rating* at the Better Business Bureau - We have the highest rating possible at the BBB and are a "member in good standing".
Delivery to your location - Our staff is happy to deliver your new or used vehicle, free of charge to your work, home or location of your choice.
Professional, customer-focused management team - Our General Mana
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,174 reviews
May 14, 2023
Customer service is outstanding as always. George our salesman has always given us five star service George our salesman has always given us five star service More
by Gkruse2121
May 13, 2023
Great staff & always welcoming. It’s hard to imagine how the staff is always so friendly when you know they have hundreds of other tasks to manage, but somehow they keep those frown It’s hard to imagine how the staff is always so friendly when you know they have hundreds of other tasks to manage, but somehow they keep those frowns upside down. More
by Lex Luthur
Employees Worked With
Other Employees :
Lou Stoll, Parker Sereno
May 13, 2023
No appointment drive up service at 9:30am. Prompt professional attention. 6k 24 point check-up, oil chg, tire rotation and wash done in 1.5 hrs. I waited. Customer wait areas comfortable - cof Prompt professional attention. 6k 24 point check-up, oil chg, tire rotation and wash done in 1.5 hrs. I waited. Customer wait areas comfortable - coffee and drink available. More
by andy0850
Employees Worked With
Parker Sereno
May 13, 2023
Took forever to get car back and overcharged on oil change, didn’t wash car from free car wash. Also no one can pick up a phone. Gotten rid of all your good workers. Done doing business with you. change, didn’t wash car from free car wash. Also no one can pick up a phone. Gotten rid of all your good workers. Done doing business with you. More
by Unhappy
Employees Worked With
May 12, 2023
Helpful efficient customer focused inquiry regarding upcoming service. Similar on arrival at Surburban Waterford. Timescale for service as indicated upcoming service. Similar on arrival at Surburban Waterford. Timescale for service as indicated More
by esme
Employees Worked With
Aaren Bates
May 10, 2023
Quick Service, goes over all maintenance due however I'm still waiting on a brake line that needs replacing under warranty. Been on back order since September 2022. still waiting on a brake line that needs replacing under warranty. Been on back order since September 2022. More
by ggumbrecht
Employees Worked With
Ethan Huggins
May 09, 2023
Very warm greeting very easy and simple check-in. Extremely courteous to meeting. Customer demands in and out in a very reasonable amount of time. I did not ask anyone to check my cabin, air filter o Extremely courteous to meeting. Customer demands in and out in a very reasonable amount of time. I did not ask anyone to check my cabin, air filter or engine air filter but thank you for doing so they were extremely dirty I was overlooking the potential for maintenance on those items my Ford service department caught it and upon approval repaired it. Thank you for the detailed inspection. More
by sjparent
Employees Worked With
Aaren Bates
May 08, 2023
The Customer Service was very Good. My Salesman Andrew did a good job, Not too aggressive and very helpful. Definitely worth the drive from Ypsilanti. I would recommend this dealership My Salesman Andrew did a good job, Not too aggressive and very helpful. Definitely worth the drive from Ypsilanti. I would recommend this dealership for anyone looking to buy a car new or used. More
by zclippersr
Employees Worked With
