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Suburban Ford of Waterford
Waterford, MI
1,174 Reviews
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer.
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Ford of Waterford.
"Certified" pre-owned vehicles - Ford has trained our mechanics to inspect and repair our used Ford vehicles to bring them up to the stringent standards required to be classified as Ford certified pre-owned vehicles.
Family-owned business - The Fischer family has owned car dealerships since the 1950's and Suburban Ford of Waterford is proud to be part of the Suburban Collection dealership group, all striving to maintain the same levels of superior customer satisfaction and service.
2,000+ used cars in stock - Being part of the Suburban Collection of dealers, our metro Detroit based dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area.
Easily accessed location - Located on M-59, Highland Road, we make it very easy to get to our facility from I-75, M-59, US-23, or Telegraph Rd.
CarFax reports - We offer our used car customers access to free CarFax reports to help them become more comfortable knowing more about the used car they are interested in.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
A rating* at the Better Business Bureau - We have the highest rating possible at the BBB and are a "member in good standing".
Delivery to your location - Our staff is happy to deliver your new or used vehicle, free of charge to your work, home or location of your choice.
Professional, customer-focused management team - Our General Mana
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,174 reviews
July 25, 2023
I had purchased the 3-pack oil service previously from Suburban Ford and this was the use of my second oil change service. Checking in was very easy and quick and within about 30 minutes of dropping off t Suburban Ford and this was the use of my second oil change service. Checking in was very easy and quick and within about 30 minutes of dropping off the vehicle received a text stating the service had already been completed and the vehicle was ready for pick up. Very easy and no complaints. More
by T-Sto64
Employees Worked With
Aaren Bates
July 23, 2023
Norm Stern was a pleasure to work with, I was very happy with his professionalism. Now I am just waiting on the parts department to ship out my parts. I hope they do as well as Norm did, fingers crossed. with his professionalism. Now I am just waiting on the parts department to ship out my parts. I hope they do as well as Norm did, fingers crossed. More
by rbodrie4900
July 23, 2023
The staff was extremely friendly and prepared. It was so nice being able to docusign the documents before coming to the dealership. They were actually waiting for us, had everything prepared, an It was so nice being able to docusign the documents before coming to the dealership. They were actually waiting for us, had everything prepared, and had an answer for all of our questions. Truly outstanding service! More
by Jeffrey Kirschner
Employees Worked With
July 20, 2023
I pulled in asked for an oil change and was helped immediately by a service advisor. Was told about an hour and she even updated my account! Wow thanks!! immediately by a service advisor. Was told about an hour and she even updated my account! Wow thanks!! More
by Bjmk264
Employees Worked With
Megan Benedict
July 20, 2023
Ordered a new truck and the whole process was seamless start to finish. If you are in the market for a new Ford I highly recommend working with Sam West at Suburban Ford! start to finish. If you are in the market for a new Ford I highly recommend working with Sam West at Suburban Ford! More
by stevepocs
Employees Worked With
July 19, 2023
Huge place. Clean. Staff friendly. Great service area. Purchased leased vehicle.Steve Scarpaci a great help! Clean. Staff friendly. Great service area. Purchased leased vehicle.Steve Scarpaci a great help! More
by nrngrss
Employees Worked With
July 18, 2023
Although car is 21 years old, they took care of it as it were new. were new. More
by Lunghamer
Employees Worked With
July 14, 2023
Always a pleasant time when getting a new vehicle and getting it maintained. My agent Sam West is outstanding-my new lease vehicle was finalized in a timely fashion. He is wonderful-makes the time to ex getting it maintained. My agent Sam West is outstanding-my new lease vehicle was finalized in a timely fashion. He is wonderful-makes the time to explain everything I need to know about my new Edge. More
by ska10252001
Employees Worked With
July 13, 2023
Service did not have warranty airbag part, and refused to order it. Technician told me to keep calling them back to see if they have the in the future. Service also refused to provide a quote on other work w order it. Technician told me to keep calling them back to see if they have the in the future. Service also refused to provide a quote on other work when asked. More
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Employees Worked With
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