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Suburban Ford of Waterford
Waterford, MI
1,174 Reviews
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer.
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Ford of Waterford.
"Certified" pre-owned vehicles - Ford has trained our mechanics to inspect and repair our used Ford vehicles to bring them up to the stringent standards required to be classified as Ford certified pre-owned vehicles.
Family-owned business - The Fischer family has owned car dealerships since the 1950's and Suburban Ford of Waterford is proud to be part of the Suburban Collection dealership group, all striving to maintain the same levels of superior customer satisfaction and service.
2,000+ used cars in stock - Being part of the Suburban Collection of dealers, our metro Detroit based dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area.
Easily accessed location - Located on M-59, Highland Road, we make it very easy to get to our facility from I-75, M-59, US-23, or Telegraph Rd.
CarFax reports - We offer our used car customers access to free CarFax reports to help them become more comfortable knowing more about the used car they are interested in.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
A rating* at the Better Business Bureau - We have the highest rating possible at the BBB and are a "member in good standing".
Delivery to your location - Our staff is happy to deliver your new or used vehicle, free of charge to your work, home or location of your choice.
Professional, customer-focused management team - Our General Mana
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,174 reviews
May 09, 2014
Sam and Keely provide great service! My initial contact with Suburban Ford was online. Keely Wallace contacted me promptly (the next business day) and found out what I wanted to accompli My initial contact with Suburban Ford was online. Keely Wallace contacted me promptly (the next business day) and found out what I wanted to accomplish. When I visited the dealership, she introduced me to Sam West, my salesman. He listened to what I wanted and showed me several options based on our conversation. Sam was very helpful. Once I decided it was best for me to lease, he obtained some estimates of monthly payments for me that were competitive and helpful to me in making my decision. He kept in touch with me and called as soon as he had vital information to share. I would recommend him highly to a friend or relative that needs a vehicle. I would also recommend Keely Wallace in the same manner. More
by LRGary
May 03, 2014
Great experience! My husband and I went in to Suburban to turn in my lease (early) because I was over my miles. Naomi was just a pleasure to work with! She allowed us t My husband and I went in to Suburban to turn in my lease (early) because I was over my miles. Naomi was just a pleasure to work with! She allowed us to take our time, and presented us with many different scenarios and options. One of the best dealership experiences my husband and I have had. Thanks! Mallory & Josh More
by malloryafrank
Employees Worked With
Naomi Rioux-Janssen
April 23, 2014
amazing service! 3 years ago, we purchased a vehicle at another dealership close to our home and didn't have the greatest experience. This time around, we went to Sub 3 years ago, we purchased a vehicle at another dealership close to our home and didn't have the greatest experience. This time around, we went to Suburban to see Bob on the advice of a family member. No regrets! Bob was amazing and found us a car that met our needs, perfectly in our price range! It was completely worth driving 45 minutes from home! More
by rachklaus
Employees Worked With
Rachel Klaus, Bob Bucknum
April 22, 2014
Ford Escape Titanium Having owned a 2007 Escape, I decided to up-grade. Dealing with Norm Stern was like dealing with an old friend. He was extremely knowledgeable. He to Having owned a 2007 Escape, I decided to up-grade. Dealing with Norm Stern was like dealing with an old friend. He was extremely knowledgeable. He took the time to explain to me all the options in all the different models. I was very pleased. I have been a customer of this dealership and wouldn't go any where else. More
by barbwhitelake
Employees Worked With
April 21, 2014
New Fusion I always have a good experience at Suburban Ford. I returned to Kevin Kobak to help me find my second Ford Fusion. Kevin is not only friendly and a I always have a good experience at Suburban Ford. I returned to Kevin Kobak to help me find my second Ford Fusion. Kevin is not only friendly and a good listener but very knowledgable regarding the product(s). He did not pressure me to make a decision but gives me the answers then the time I needed to decide. I will return. More
by cnewcar
April 14, 2014
No stress or headaches! Sam West patiently listens to you and isn't "pushy". Found the right vehicle within the terms I wanted. Very satisfied with the entire buying experie Sam West patiently listens to you and isn't "pushy". Found the right vehicle within the terms I wanted. Very satisfied with the entire buying experience and love my new F150. More
by gtino
Employees Worked With
April 01, 2014
I received courteous service and am very happy with my vehicle. Ramon Namphy was very accommodating in finding a vehicle that fit my needs and was at a price I could live with. vehicle. Ramon Namphy was very accommodating in finding a vehicle that fit my needs and was at a price I could live with. More
by linmul
Employees Worked With
Ramon Namphy
March 31, 2014
After having a horrible experience with a Ford dealership in Wyoming, I was very hesitant to engage another Ford dealer and Ford product. Luckily, I know a guy who knows a guy and I got in touch with Norm S in Wyoming, I was very hesitant to engage another Ford dealer and Ford product. Luckily, I know a guy who knows a guy and I got in touch with Norm Stern at Suburban Collection Waterford. He got me out of my 2012 and into a 2014 lease and saved me $10 a month. I'm a happy camper. Thanks, Norm! More
by katemca
Employees Worked With
March 25, 2014
I met with Dana Waxler at the dealership. This was not my first experience with him. He (and Don Marotta) was the reason for my return. Dana goes out of his way to supply expert and professional assistance, first experience with him. He (and Don Marotta) was the reason for my return. Dana goes out of his way to supply expert and professional assistance, while still supplying the personal touch you look for as a consumer. His honesty and comfort level spills over into personal, as well as a professional, experience. I appreciate the excellence I experience each time I visit Suburban Ford of Waterford. They have had my business for years past, and will have it for years to come. Thank you very much! More
by rlewis5550
March 22, 2014
Outstanding! They helped me purchased a "New Car" with a really low credit score! Purchased a NEW Ford Fusion. It's an amazing car the team members were outstanding. The patience and the willi Car" with a really low credit score! Purchased a NEW Ford Fusion. It's an amazing car the team members were outstanding. The patience and the willingness to work with me was amazing! I went to several other dealerships they tried to take advantage of my low credit score. Suburban Ford of Waterford was professional, caring, and listened. They immediately went to work to find the car, interest rate, and payment I could afford. Thank You So Much!!!!! New Loyal Customer! Dawn Marie More
by dmc2014
