Suburban Ford of Waterford

Norm was very helpful, reliable and found my car quickly. Norm was very personable and easy to talk to. He got the job done and treated me great! He is a gem! Norm was very personable and easy to talk to. He got the job done and treated me great! He is a gem! More

They were all super friendly and accommodating! Ryon made the process of buying a car quick and easy. Ryon made the process of buying a car quick and easy. More

Very pleased with salesman explaining of features of my new car. Financing the lease was very easy. new car. Financing the lease was very easy. More

brian litz, jeff huveurre, and matt were true professionals to work with….had a perfect experience. professionals to work with….had a perfect experience. More

We had one other car purchased at the dealership. And we were very happy with the salesman and service department. Which made us go back and shop for the Maverick. Steve Scarpazey did a great job. He And we were very happy with the salesman and service department. Which made us go back and shop for the Maverick. Steve Scarpazey did a great job. He was friendly and knowledgeable about the Maverick that I bought. I would recommend him to anyone. More

Josh was great to work with . He explained everything to us and told us about all the options available to protect our vehicle . He explained everything to us and told us about all the options available to protect our vehicle . More

Trevor Wortman is really the best in sales. Honest, straightforward, communicative, I have leased several cars through Trevor and have never been disappointed. Honest, straightforward, communicative, I have leased several cars through Trevor and have never been disappointed. More

Caveat Emptor: In the simplest words, steer clear of Suburban Ford (Waterford, MI)! On the first day of this month, I saw a car advertisement on a second party website for vehicles from car dealerships Suburban Ford (Waterford, MI)! On the first day of this month, I saw a car advertisement on a second party website for vehicles from car dealerships, and followed that to the dealership’s (Suburban’s) website. Both websites described a vehicle that seemed to align with my specifications for a used car. Over the course of six days, and a dozen telephone calls reassuring me that this was the vehicle I was seeking, I placed a $500 deposit to hold the car until my arrival. They offered to ship it to me since I live over 800 miles away. Thankfully, I did not accept. During this time, I applied for dealer financing, and came to an agreement on the price for my trade-in. The dealership’s finance department acted indifferently and unresponsively, so I obtained a letter of credit from my banking institution. It wasn’t until after making the over 800 mile, with the intention of trading in my car and driving home the purchased vehicle, that I discovered that the car in question was not what was described to me. Even when the car performed very poorly on the test drive, the dealership failed to be honest, citing the possible need for an air filter. At my expense, I took the car for analysis to another dealership in that town, and was told that it was not a stock vehicle – it was heavily modified, a project car, and ‘ragged’ out. The cost of repair would be enormous. Needless to say, I returned home without purchasing it. This fiasco was a huge waste of my energy, time, money, and mileage. Suburban Ford was disingenuous at best, and deceitful and malicious at worst. I believe the latter for the manner in which this transaction progressed. I Dodged a Bullet More

Laurie M is awesome to work with. This is the 5th vehicle that I have purchased from her. She goes above and beyond my expectations! This is the 5th vehicle that I have purchased from her. She goes above and beyond my expectations! More

George Anast is a great salesperson. very happy with my new truck. great service and sales very happy with my new truck. great service and sales More