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Suburban Ford of Waterford

Waterford, MI

4.1
1,174 Reviews
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer. If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Ford of Waterford. "Certified" pre-owned vehicles - Ford has trained our mechanics to inspect and repair our used Ford vehicles to bring them up to the stringent standards required to be classified as Ford certified pre-owned vehicles. Family-owned business - The Fischer family has owned car dealerships since the 1950's and Suburban Ford of Waterford is proud to be part of the Suburban Collection dealership group, all striving to maintain the same levels of superior customer satisfaction and service. 2,000+ used cars in stock - Being part of the Suburban Collection of dealers, our metro Detroit based dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area. Easily accessed location - Located on M-59, Highland Road, we make it very easy to get to our facility from I-75, M-59, US-23, or Telegraph Rd. CarFax reports - We offer our used car customers access to free CarFax reports to help them become more comfortable knowing more about the used car they are interested in. Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed. A rating* at the Better Business Bureau - We have the highest rating possible at the BBB and are a "member in good standing". Delivery to your location - Our staff is happy to deliver your new or used vehicle, free of charge to your work, home or location of your choice. Professional, customer-focused management team - Our General Mana
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6975 Highland Rd

Waterford, MI

48327

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Showing 1,174 reviews

April 14, 2025

Melissa is fantastic, efficient, and friendly Excellent post purchase follow up as well! Thank you 👏🏻⭐️⭐️⭐️⭐️⭐️ More

by stocco2michigan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Melissa Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

Suburban Ford of Waterford responded

We're delighted to hear that Melissa provided fantastic service and efficient follow-up at Suburban Ford of Waterford! Thank you for the wonderful feedback, and we hope you're enjoying your new vehicle.

April 14, 2025

Melissa really went above and beyond to make sure that I got into the car that I wanted! She was great to work with and I am so grateful for her! She even helped keep my very young children occupied while w More

by Korenda Schaeffer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Melissa Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2025 -

Suburban Ford of Waterford responded

We're delighted to hear that Melissa provided such exceptional service at Suburban Ford of Waterford! It's wonderful she could assist with both the car and keeping your little ones entertained. Enjoy your new ride!

April 10, 2025

Trevor Wortman is an excellent salesperson. He works hard to make a sale. Honest, courteous, helpful, responds quickly to phone calls or emails. A joy to work with. I recommend him highly. I wi More

by John
Recommend Dealer
Yes
Employees Worked With
Trevor Wortman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2025 -

Suburban Ford of Waterford responded

Hi John, we're delighted to hear that Trevor provided such a positive experience at Suburban Ford of Waterford. Your recommendation means a lot to us, and we'll be sure to share your kind words with him!

April 10, 2025

Melissa Young is amazing! She helped make my dreams of a new Bronco Sport come true. After searching for months for one with a sunroof and the color I wanted I am so lucky t More

by Jl
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Melissa Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2025 -

Suburban Ford of Waterford responded

We're delighted to hear that Melissa made your Bronco Sport dreams a reality at Suburban Ford of Waterford! It's fantastic she could assist with all your questions and secure the perfect vehicle for you. Enjoy every moment in your new ride, and thank you for choosing us!

March 18, 2025

Thank you for all your help! !!! I recommend Wally 100%!! Was very happy with the process! More

by Lex
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wally Jijika
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon
Mar 18, 2025 -

Suburban Ford of Waterford responded

Hi Lex, thank you for your review and shoutout to Lex at Suburban Ford of Waterford. We look forward to working with you again soon!

March 18, 2025

Melissa helped me get in my explorer and did a wonderful job. We absolutely love her she goes above and beyond for her customers. I'm so glad to have had her. More

by msmarie7212
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Goltz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryon Merglewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Plummer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2025 -

Suburban Ford of Waterford responded

We're delighted to hear that Melissa provided such exceptional service at Suburban Ford of Waterford! It's wonderful knowing she went above and beyond for you. Enjoy your new Explorer, and thank you for the kind words!

March 13, 2025

My girlfriend and I came to pickup a new car for her from Suburban Ford of Waterford and were assisted by Deirrien. He does an excellent job showing the vehicle in question. He also doesn’t try to force you More

by B&S
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Deirrien Perkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2025 -

Suburban Ford of Waterford responded

Thank you for sharing your experience at Suburban Ford of Waterford! We're delighted to hear that Deirrien provided excellent service and kept the process pressure-free. We appreciate your recommendation, and we're here if you need anything in the future!

March 11, 2025

Deirrien is by far the best salesperson I have ever dealt with. This is mine 9th Ford out of 15 total car purchases or leases. I would definitely recommend him to anyone. Very polite, efficient and in no way More

by LynnR
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Goltz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deirrien Perkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2025 -

Suburban Ford of Waterford responded

Hi Lynn, thank you for the wonderful feedback! We're delighted to hear that Deirrien and our team at Suburban Ford of Waterford provided such a positive experience. We appreciate your recommendation and look forward to assisting with any future needs!

March 09, 2025

Norm has been my salesman for the last 2 vehicles I’ve purchased. Hands down, great experience! He also concierge’d a sale back to the dealer when our business shut down. Look forward to seeing a warm More

by eric
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Norm Stern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2025 -

Suburban Ford of Waterford responded

Hi Eric, we're delighted to hear that Norm has consistently provided you with a great experience at Suburban Ford of Waterford. Thank you for your continued trust and support!

March 03, 2025

Joe M got back to me with positive timely response to my questions. Appreciate his time spent on this More

by cicampbell76
Recommend Dealer
Yes
Employees Worked With
Joe Mellinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2025 -

Suburban Ford of Waterford responded

We're delighted to hear that Joe M provided you with timely and positive responses at Suburban Ford of Waterford. Thank you for acknowledging his efforts, and we appreciate your feedback!

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