Suburban Ford of Waterford

I've used this dealer in the past for company/personal auto service and when looking for cars in the past and has always been great. Al and Nick were absolutely great right off the rip. My son and I came auto service and when looking for cars in the past and has always been great. Al and Nick were absolutely great right off the rip. My son and I came in on a Thursday evening and looked at an Explorer that was exactly what we had been looking for. Al showed us what we had seen online and luckily was still available. Little bummed that the gas tank was barely filled and only had 5 miles left to the tank, so the test drive was short, but I drive a 14 Explorer, and we have test driven a few others already and the ride was exactly what we expected it to feel like. Told Al about a nightmare we had at another dealership the week prior, and he was stunned they did what they did to us. Al was super chill, straight forward and above all was patient as we had already been working with Genisys directly for financing. He said he'd have the vehicle ready in a few days since it had to be inspected still, and some recalls to be repaired while we wrap up things up at our local branch. Saturday came and everything was secured and in place. Al was a little busy with another customer when we arrived but no big deal, we are patient folks and the man is great. Nick jumped right in and began going over all the paperwork with us, helping transfer a plate and all that jazz. Super friendly guy had a few laughs, small talk and pleasant to work with. Smooth, quick and painless besides all that money spent lol. Vehicle was clean and I was also glad to see that the vehicle was at least filled up to half a tank as well and not leave us in the dust so that was a plus and put our transfer plate on instead of us doing like other places have in the past. Thanks Al and Nick! Appreciate you guys both. My only actual complaint is more towards inspection/ service of vehicle and that would be is that we are now 3 days into our purchase and the engine light started flashing, not long enough to read a code. Engine shutters when accelerating around 40ish mph, from my son's description sounds like a misfire/need plugs and packs. My son called Al and he was kind enough to confirm what maintenance was done, fluids, oil etc. prior to us leaving with the vehicle but confirmed plugs and packs were not done. Al unfortunately couldn't help which I understand used cars are never 100% perfect and they are sold As Is but this is high mileage vehicle with a Carfax/ record that does not show that it has ever been completed so I was kind of surprised by that. I understand too that not all maintenance is visible to the dealership or Carfax. but I question if it has it ever been completed by the factory Maintenace schedule? Maybe it was overlooked by accident? or maybe it's not part of routine certain mileage maintenance? I'm not sure but I just spent about 10k and now have to spend more to possibly replace those, if and I say if because no code has been thrown yet, that that is the actual problem and not something more significant. Little frustrating and except for that 1 thing the overall experience with the dealership and with Al and Nick was great and I'm certain I'll still use this place. Dealership service should possibly re-evaluate inspections and service of a car for sale, especially with what could actually be shown and seen as possible an incomplete or never done service/maintenance record between 105k miles and the current 144k miles. Overall we still love our purchase but now we are chasing a problem that we are unsure of what it may be. More

I was originally very unhappy with the work completed on my vehicle at this dealership. Once Rob returned to work he rallied the service team to get my vehicle fixed the way I had expected and got everythin my vehicle at this dealership. Once Rob returned to work he rallied the service team to get my vehicle fixed the way I had expected and got everything turned around. Thank you Rob and the Service Team. More

Not willing to help with a simple issue that was found with the vehicle just days after purchased. Then proceeded to stop responding to emails and messages. with the vehicle just days after purchased. Then proceeded to stop responding to emails and messages. More

Suburban Ford was great! ! This was our 5th vehicle with Matt and Brian, Matt was easy to work with and we received a great car with no stress!! They always go above and beyon ! This was our 5th vehicle with Matt and Brian, Matt was easy to work with and we received a great car with no stress!! They always go above and beyond to be sure you are in the perfect vehicle to fit your needs!! We will be back!! It worth the drive from Dearborn!! More

Roland Hayes is the best! Fantastic Service Representative at Suburban Ford. He keeps you informed at all times. Always returns your calls promptly and keeps you updated with Fantastic Service Representative at Suburban Ford. He keeps you informed at all times. Always returns your calls promptly and keeps you updated with service issues. Roland's awesome, a real nice guy that takes great care of his customers. More

Norms the BEST! Always buy my trucks and cars from Norm. A good honest hardworking guy. A man of his word. Wouldn't buy a car from anyone else. Norm takes care of hi Always buy my trucks and cars from Norm. A good honest hardworking guy. A man of his word. Wouldn't buy a car from anyone else. Norm takes care of his customers!!! More

Crooks! Overcharged $4k on extended warranty and now will not help or respond with cancellation. BEWARE of this dealership. Robbery! Overcharged $4k on extended warranty and now will not help or respond with cancellation. BEWARE of this dealership. Robbery! More

Was able to get my issue solved with help from Waiel and Liam. They were very helpful during the whole situation and made me very happy with my purchase Liam. They were very helpful during the whole situation and made me very happy with my purchase More

Best sales guy ever! Made the process super easy, answered every question I had and was very kind. Thank you Ryan. Made the process super easy, answered every question I had and was very kind. Thank you Ryan. More