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Suburban Ford of Waterford
Waterford, MI
1,161 Reviews
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer.
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Ford of Waterford.
"Certified" pre-owned vehicles - Ford has trained our mechanics to inspect and repair our used Ford vehicles to bring them up to the stringent standards required to be classified as Ford certified pre-owned vehicles.
Family-owned business - The Fischer family has owned car dealerships since the 1950's and Suburban Ford of Waterford is proud to be part of the Suburban Collection dealership group, all striving to maintain the same levels of superior customer satisfaction and service.
2,000+ used cars in stock - Being part of the Suburban Collection of dealers, our metro Detroit based dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area.
Easily accessed location - Located on M-59, Highland Road, we make it very easy to get to our facility from I-75, M-59, US-23, or Telegraph Rd.
CarFax reports - We offer our used car customers access to free CarFax reports to help them become more comfortable knowing more about the used car they are interested in.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
A rating* at the Better Business Bureau - We have the highest rating possible at the BBB and are a "member in good standing".
Delivery to your location - Our staff is happy to deliver your new or used vehicle, free of charge to your work, home or location of your choice.
Professional, customer-focused management team - Our General Mana
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,161 reviews
January 21, 2025
Not willing to help with a simple issue that was found with the vehicle just days after purchased. Then proceeded to stop responding to emails and messages. with the vehicle just days after purchased. Then proceeded to stop responding to emails and messages. More
by Tom
January 19, 2025
Suburban Ford was great! ! This was our 5th vehicle with Matt and Brian, Matt was easy to work with and we received a great car with no stress!! They always go above and beyon ! This was our 5th vehicle with Matt and Brian, Matt was easy to work with and we received a great car with no stress!! They always go above and beyond to be sure you are in the perfect vehicle to fit your needs!! We will be back!! It worth the drive from Dearborn!! More
by adtanner85
Employees Worked With
January 15, 2025
Norms the BEST! Always buy my trucks and cars from Norm. A good honest hardworking guy. A man of his word. Wouldn't buy a car from anyone else. Norm takes care of hi Always buy my trucks and cars from Norm. A good honest hardworking guy. A man of his word. Wouldn't buy a car from anyone else. Norm takes care of his customers!!! More
by Chris2426
Employees Worked With
January 15, 2025
Roland Hayes is the best! Fantastic Service Representative at Suburban Ford. He keeps you informed at all times. Always returns your calls promptly and keeps you updated with Fantastic Service Representative at Suburban Ford. He keeps you informed at all times. Always returns your calls promptly and keeps you updated with service issues. Roland's awesome, a real nice guy that takes great care of his customers. More
by Chris2426
Employees Worked With
January 10, 2025
Crooks! Overcharged $4k on extended warranty and now will not help or respond with cancellation. BEWARE of this dealership. Robbery! Overcharged $4k on extended warranty and now will not help or respond with cancellation. BEWARE of this dealership. Robbery! More
by kristyksk
Employees Worked With
January 09, 2025
Was able to get my issue solved with help from Waiel and Liam. They were very helpful during the whole situation and made me very happy with my purchase Liam. They were very helpful during the whole situation and made me very happy with my purchase More
by Sirhustlealot
January 03, 2025
The used sales associates are dishonest and sold us a used vehicle with mechanical issues, knowing it was for a first time driver!!!!!!! The used car “inspection” report omitted the repairs that needed t used vehicle with mechanical issues, knowing it was for a first time driver!!!!!!! The used car “inspection” report omitted the repairs that needed to be completed on the vehicle. Never buy a vehicle from this dealership, customer safety is evidently not a priority! More
by Concerned Parent
January 02, 2025
Best sales guy ever! Made the process super easy, answered every question I had and was very kind. Thank you Ryan. Made the process super easy, answered every question I had and was very kind. Thank you Ryan. More
by Kkpips
Employees Worked With
December 23, 2024
Amazing inventory, but salesperson Deirrien made the whole process effortless and quick. Was worth the drive to get it all done whole process effortless and quick. Was worth the drive to get it all done More
by kimberlyc916
Employees Worked With
December 23, 2024
My family and I have purchased and/or leased SEVERAL vehicles from Laurie Moses. Laurie goes far beyond the norm for new car sales representatives. In return for our loyalty to Laurie and Suburban, bo vehicles from Laurie Moses. Laurie goes far beyond the norm for new car sales representatives. In return for our loyalty to Laurie and Suburban, both have returned the same to us. Laurie walks a fine line to do what's best for her customers while working within the structure of Suburban Ford. Looking for a Ford? See Laurie Moses at Suburban of Waterford. More
by isi
Employees Worked With
