Suburban Ford of Waterford

I was in the process of purchasing a vehicle from this dealership and had a consistently unprofessional experience. I was informed that I could not view the vehicle in person until a safety inspection was dealership and had a consistently unprofessional experience. I was informed that I could not view the vehicle in person until a safety inspection was completed. I offered to place a deposit to hold the vehicle, but was told this was unnecessary. Over the course of this process, I spoke with four different sales representatives as well as the sales manager. I received multiple calls attempting to schedule a visit, followed by conflicting statements that I could not come in until the dealership was “ready.” On more than one occasion, representatives attempted to re-schedule conversations without realizing they had already spoken with me previously. Despite clearly stating that I was specifically seeking a full-size SUV (a Chevrolet Suburban), the sales manager repeatedly sent listings for subcompact and midsize SUVs, which did not align with my stated requirements. The lack of coordination, inconsistent communication, and failure to respect clearly defined criteria demonstrate poor internal organization and customer handling. Based on this experience, I would not recommend this dealership and do not believe they meet the standards expected of a Better Business Bureau member. More

The sales and delivery staff were very friendly, helpful and professional, I would recommend this dealership. and professional, I would recommend this dealership. More

Great to deal with! Melissa helped expedite the process and kept all of her promises! Melissa helped expedite the process and kept all of her promises! More

They made my trade in and purchase deal go very smooth in and out! By far the fastest experience ever felt like something had to have been missed skipped but no! Good job to the team over there. Special tha and out! By far the fastest experience ever felt like something had to have been missed skipped but no! Good job to the team over there. Special thanks to Max Hammerlund and Brandon Reed. They got me the truck i came for long story but it was spoken for then min a gap opened they contacted me making it happen cant thank them enough More

George was fantastic with our purchase. Never pressured anything, explained everything, was happy to answer any questions we had and was very personable. Even went out of his way to get t Never pressured anything, explained everything, was happy to answer any questions we had and was very personable. Even went out of his way to get the warranty work done that was needed, so we could take delivery thay day. Honestly one of the most enjoyable vehicle purchases I've made. More

Brian Litz is the most compassionate and accommodating person. Excellent customer service. Recommend him highly person. Excellent customer service. Recommend him highly More

Made an appointment for oil/filter change - which took nearly 2 hours! Why? Service writer said 1 1/4 hrs How do they think that’s acceptable nearly 2 hours! Why? Service writer said 1 1/4 hrs How do they think that’s acceptable More

quick response, and helped me out very quickly. i have no complaints whatsoever. happy with the service! i have no complaints whatsoever. happy with the service! More

Ryan is awesome! ! Always finds the deal I need and knows his product! Great communication and follow up. ! Always finds the deal I need and knows his product! Great communication and follow up. More