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Suburban Ford of Waterford

Waterford, MI

4.1
1,194 Reviews
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer. If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Ford of Waterford. "Certified" pre-owned vehicles - Ford has trained our mechanics to inspect and repair our used Ford vehicles to bring them up to the stringent standards required to be classified as Ford certified pre-owned vehicles. Family-owned business - The Fischer family has owned car dealerships since the 1950's and Suburban Ford of Waterford is proud to be part of the Suburban Collection dealership group, all striving to maintain the same levels of superior customer satisfaction and service. 2,000+ used cars in stock - Being part of the Suburban Collection of dealers, our metro Detroit based dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area. Easily accessed location - Located on M-59, Highland Road, we make it very easy to get to our facility from I-75, M-59, US-23, or Telegraph Rd. CarFax reports - We offer our used car customers access to free CarFax reports to help them become more comfortable knowing more about the used car they are interested in. Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed. A rating* at the Better Business Bureau - We have the highest rating possible at the BBB and are a "member in good standing". Delivery to your location - Our staff is happy to deliver your new or used vehicle, free of charge to your work, home or location of your choice. Professional, customer-focused management team - Our General Mana
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6975 Highland Rd

Waterford, MI

48327

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Showing 1,194 reviews

June 27, 2025

I bought out of state and had them take extra pictures, it was excactly as discribled. Ed Rogin did great job with questions and concerns. I would defineatly do business with him again. More

by deerej
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ed Rogin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Dabney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Plummer
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 27, 2025

I bought out of state site unseen and they took extra photos and answered any questions I had.Ed Rogin did a very good job and I would purchase from him again. Overall satisfied More

by deerej
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ed Rogin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Dabney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Plummer
4.0
This rating includes all reviews, with more weight given to recent reviews.
June 25, 2025

Trevor's communication is above and beyond. He is a true professional and a great person to buy a car from. No pressure and always was in touch answering any questions I might have. I also w More

by chiphebert
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Laurie Moses
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trevor Wortman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2025 -

Suburban Ford of Waterford responded

Hi Chip, we're delighted to hear that Trevor and Laurie provided such excellent service at Suburban Ford of Waterford. Thank you for making us your go-to car place!

June 22, 2025

My son needed to replace his totaled car. Melissa was extremely helpful, patient with all my questions and concerns about a buying used car. She worked hard to find my son the best car that f More

by richelledaley
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Melissa Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2025 -

Suburban Ford of Waterford responded

Hi Richelle, we're delighted to hear that Melissa made the car-buying experience a positive one for you and your son at Suburban Ford of Waterford. It's wonderful knowing she provided such caring service. We look forward to assisting you with future vehicle needs!

June 20, 2025

Relationship service kind understanding people. Great car buying experience. Would recommend them highly. Truly professional. More

by Ryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Tilley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2025 -

Suburban Ford of Waterford responded

Hi Ryan, thank you for the glowing review! We're delighted to hear that our team at Suburban Ford of Waterford provided a professional and understanding car-buying experience. We appreciate your recommendation!

June 16, 2025

Salivno, quick service, was so professional and kept his word about my scheduled appointment. I loved receiving the updates from this dealership during my visit. A real plus in my book. We think that Norm More

by Marilyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Norm Stern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Salivino
Jun 17, 2025 -

Suburban Ford of Waterford responded

Hi Marilyn, we're delighted to hear that Salivno and Norm made your experience at Suburban Ford of Waterford a positive one. Thank you for the kind words!

June 11, 2025

Roland in the service department was very helpful and has met my needs every step of the way. He has been in constant contact with me while my vehicle has been in for service. Brian Litz and Matt Zmick both More

by pdean8
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roland Hayes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Litz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Zmick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2025 -

Suburban Ford of Waterford responded

We're delighted to hear that Roland, Brian Litz, and Matt Zmick provided such attentive service at Suburban Ford of Waterford. It's wonderful knowing our team met your needs every step of the way. Thank you for sharing this positive experience!

June 10, 2025

I am very happy with my experience with Sharr and the rest of the employees here. They really care about their customer's satisfaction. I can't recommend them enough! I'm so grateful! More

by Nancy7844
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sharr Garza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2025 -

Suburban Ford of Waterford responded

Hi Nancy, we're delighted to hear that Sharr and the team at Suburban Ford of Waterford provided such a satisfying experience! Thank you for your kind words and recommendation.

May 31, 2025

I had a fantastic experience leasing my car, James Marchetti was incredibly patient, professional and genuinely cared about finding the right vehicle for me. He went above and beyond every step of th More

by lmchughmail
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Marchetti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2025 -

Suburban Ford of Waterford responded

Thank you for sharing your wonderful experience with James at Suburban Ford of Waterford! We're delighted to hear that he provided such attentive and professional service. Enjoy your new lease, and we appreciate the recommendation!

May 30, 2025

Excellent service from the sales team! They answered me very quickly and helped me with all my questions More

by Mattirla
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Marchetti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2025 -

Suburban Ford of Waterford responded

We're delighted to hear that our sales team at Suburban Ford of Waterford provided you with excellent service and prompt responses. Thank you for sharing your experience!

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