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Suburban Ford of Waterford
Waterford, MI
1,186 Reviews
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer.
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Ford of Waterford.
"Certified" pre-owned vehicles - Ford has trained our mechanics to inspect and repair our used Ford vehicles to bring them up to the stringent standards required to be classified as Ford certified pre-owned vehicles.
Family-owned business - The Fischer family has owned car dealerships since the 1950's and Suburban Ford of Waterford is proud to be part of the Suburban Collection dealership group, all striving to maintain the same levels of superior customer satisfaction and service.
2,000+ used cars in stock - Being part of the Suburban Collection of dealers, our metro Detroit based dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area.
Easily accessed location - Located on M-59, Highland Road, we make it very easy to get to our facility from I-75, M-59, US-23, or Telegraph Rd.
CarFax reports - We offer our used car customers access to free CarFax reports to help them become more comfortable knowing more about the used car they are interested in.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
A rating* at the Better Business Bureau - We have the highest rating possible at the BBB and are a "member in good standing".
Delivery to your location - Our staff is happy to deliver your new or used vehicle, free of charge to your work, home or location of your choice.
Professional, customer-focused management team - Our General Mana
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,186 reviews
May 31, 2025
I had a fantastic experience leasing my car, James Marchetti was incredibly patient, professional and genuinely cared about finding the right vehicle for me. He went above and beyond every step of th Marchetti was incredibly patient, professional and genuinely cared about finding the right vehicle for me. He went above and beyond every step of the way, and I couldn't be happier. I highly recommend working with him if you're looking for someone who truly looks out for their customers. Thanks again!! More
by lmchughmail
Employees Worked With
May 30, 2025
Excellent service from the sales team! They answered me very quickly and helped me with all my questions They answered me very quickly and helped me with all my questions More
by Mattirla
Employees Worked With
May 27, 2025
I would give this dealership and Mr. Huvaere zero stars if I could. We purchased a vehicle with damage to the oil pan and underneath cover. They eventually attempted to repair the oil le Huvaere zero stars if I could. We purchased a vehicle with damage to the oil pan and underneath cover. They eventually attempted to repair the oil leak and now it is leaking again. They stated a certified master technician inspected the car before we purchased it. We were also told we would get free oil changes and then a charge was placed on the loan documents. When we brought the concerns to Mr. Huvaere, he stated if we have a habit of signing things we don't read. So, please, please, please, read EVERYTHING before signing documents at this dealership. I would NOT feel safe buying a vehicle from this dealership. The dealership also changed the floor mats from when we test drove the car. More
by FC
May 27, 2025
I would give this dealership and Liam ZERO stars if possible. We were sold a vehicle with an oil leak. Service repaired the oil leak and now it is leaking again, but service will not honor or guarantee possible. We were sold a vehicle with an oil leak. Service repaired the oil leak and now it is leaking again, but service will not honor or guarantee the work completed on the vehicle. We were also told we would have free oil changes and there was a charge on the finance contract. When issues and concerns were brought to the attention of the General Manager he told us if we generally sign documents before reading them. More
by FC
May 22, 2025
Derek Dinkins was the perfect salesperson for us. We truly appreciated his knowledge, attention to detail, and positivity when answering our questions. There was no hard sell, just a smooth, direct, We truly appreciated his knowledge, attention to detail, and positivity when answering our questions. There was no hard sell, just a smooth, direct, honest conversation. It was an easy process all the way through thanks to Derek! More
by johnburns711
Employees Worked With
May 19, 2025
I was very picky. I wanted a specific vehicle with specific needs. Wally found me the perfect truck. I can tow my camper with plenty of power. The visibility is fantas I wanted a specific vehicle with specific needs. Wally found me the perfect truck. I can tow my camper with plenty of power. The visibility is fantastic with back up cameras and room for my dog Wally was very knowledgeable, patient and To the point. financing was made easy by staff. I had no troubles at all. I highly recommend suburban Ford if you are looking for a car. More
by Tom L
Employees Worked With
May 19, 2025
Wally went above and beyond my expectations to help me find the right used car. He wasn’t pushy like most used car salesman, which made the process much more enjoyable. Also, Lucas from the service depart find the right used car. He wasn’t pushy like most used car salesman, which made the process much more enjoyable. Also, Lucas from the service department was very helpful and knowledgeable about the car. Super helpful all around thanks again guys for making this process easy. More
by Mfrizzell521
Employees Worked With
Other Employees :
Lucas Tolbert in service department
May 17, 2025
Great staff and great service. I drove out the same day with a used 2018 Mustang at a great price! Very satisfied overall. I drove out the same day with a used 2018 Mustang at a great price! Very satisfied overall. More
by NESNerd427
Employees Worked With
May 16, 2025
Most excellent experience of purchasing a vehicle in my life! Straight to the point, very helpful with every question, quick and easy, set up documents prior to arrival, showed up, test drove and completed life! Straight to the point, very helpful with every question, quick and easy, set up documents prior to arrival, showed up, test drove and completed purchase all in 2.5 hours! Cannot recommend enough! More
by ben.berteau
May 12, 2025
Andrew Freeman was a true professional in every way. Made my wife feel very comfortable with the purchase of our new Ford Maverick. Made my wife feel very comfortable with the purchase of our new Ford Maverick. More
by jbrown0113
Employees Worked With
