Suburban Ford of Waterford

Thank you for all your help! !!! I recommend Wally 100%!! Was very happy with the process! !!! I recommend Wally 100%!! Was very happy with the process! More

Melissa helped me get in my explorer and did a wonderful job. We absolutely love her she goes above and beyond for her customers. I'm so glad to have had her. job. We absolutely love her she goes above and beyond for her customers. I'm so glad to have had her. More

My girlfriend and I came to pickup a new car for her from Suburban Ford of Waterford and were assisted by Deirrien. He does an excellent job showing the vehicle in question. He also doesn’t try to force you Suburban Ford of Waterford and were assisted by Deirrien. He does an excellent job showing the vehicle in question. He also doesn’t try to force you into a specific vehicle and keeps your options open. Great communication from him and is always in a good mood. If you want a car this is your guy at this location. More

Deirrien is by far the best salesperson I have ever dealt with. This is mine 9th Ford out of 15 total car purchases or leases. I would definitely recommend him to anyone. Very polite, efficient and in no way with. This is mine 9th Ford out of 15 total car purchases or leases. I would definitely recommend him to anyone. Very polite, efficient and in no way pushy. So glad he answered the phone last week when I made an inquiry about a vehicle. Everyone at the dealership was fantastic. Keep up the good work! More

Norm has been my salesman for the last 2 vehicles I’ve purchased. Hands down, great experience! He also concierge’d a sale back to the dealer when our business shut down. Look forward to seeing a warm purchased. Hands down, great experience! He also concierge’d a sale back to the dealer when our business shut down. Look forward to seeing a warm face with a great customer service experience with Norm! More

Joe M got back to me with positive timely response to my questions. Appreciate his time spent on this questions. Appreciate his time spent on this More

James Marchetti is the best. He was extremely knowledgeable, patient with me, and helpful beyond belief with his recommendations. When buying a vehicle, I will be buying it from He was extremely knowledgeable, patient with me, and helpful beyond belief with his recommendations. When buying a vehicle, I will be buying it from James Marchetti. I am buying from James Marchetti because of the time and care he provided throughout this entire process for me. I hope if someone reads this and needs to purchase a vehicle, you call James. You will not be disappointed. By far, the best overall vehicle purchase process I have ever had. Thank you James! More

Melissa leased me my new f150. She worked hard to get me the truck I wanted for the deal I wanted. She's very personable and a hard worker. I'm going back to see he for my wife's n She worked hard to get me the truck I wanted for the deal I wanted. She's very personable and a hard worker. I'm going back to see he for my wife's next vehicle. More

I've used this dealer in the past for company/personal auto service and when looking for cars in the past and has always been great. Al and Nick were absolutely great right off the rip. My son and I came auto service and when looking for cars in the past and has always been great. Al and Nick were absolutely great right off the rip. My son and I came in on a Thursday evening and looked at an Explorer that was exactly what we had been looking for. Al showed us what we had seen online and luckily was still available. Little bummed that the gas tank was barely filled and only had 5 miles left to the tank, so the test drive was short, but I drive a 14 Explorer, and we have test driven a few others already and the ride was exactly what we expected it to feel like. Told Al about a nightmare we had at another dealership the week prior, and he was stunned they did what they did to us. Al was super chill, straight forward and above all was patient as we had already been working with Genisys directly for financing. He said he'd have the vehicle ready in a few days since it had to be inspected still, and some recalls to be repaired while we wrap up things up at our local branch. Saturday came and everything was secured and in place. Al was a little busy with another customer when we arrived but no big deal, we are patient folks and the man is great. Nick jumped right in and began going over all the paperwork with us, helping transfer a plate and all that jazz. Super friendly guy had a few laughs, small talk and pleasant to work with. Smooth, quick and painless besides all that money spent lol. Vehicle was clean and I was also glad to see that the vehicle was at least filled up to half a tank as well and not leave us in the dust so that was a plus and put our transfer plate on instead of us doing like other places have in the past. Thanks Al and Nick! Appreciate you guys both. My only actual complaint is more towards inspection/ service of vehicle and that would be is that we are now 3 days into our purchase and the engine light started flashing, not long enough to read a code. Engine shutters when accelerating around 40ish mph, from my son's description sounds like a misfire/need plugs and packs. My son called Al and he was kind enough to confirm what maintenance was done, fluids, oil etc. prior to us leaving with the vehicle but confirmed plugs and packs were not done. Al unfortunately couldn't help which I understand used cars are never 100% perfect and they are sold As Is but this is high mileage vehicle with a Carfax/ record that does not show that it has ever been completed so I was kind of surprised by that. I understand too that not all maintenance is visible to the dealership or Carfax. but I question if it has it ever been completed by the factory Maintenace schedule? Maybe it was overlooked by accident? or maybe it's not part of routine certain mileage maintenance? I'm not sure but I just spent about 10k and now have to spend more to possibly replace those, if and I say if because no code has been thrown yet, that that is the actual problem and not something more significant. Little frustrating and except for that 1 thing the overall experience with the dealership and with Al and Nick was great and I'm certain I'll still use this place. Dealership service should possibly re-evaluate inspections and service of a car for sale, especially with what could actually be shown and seen as possible an incomplete or never done service/maintenance record between 105k miles and the current 144k miles. Overall we still love our purchase but now we are chasing a problem that we are unsure of what it may be. More

I was originally very unhappy with the work completed on my vehicle at this dealership. Once Rob returned to work he rallied the service team to get my vehicle fixed the way I had expected and got everythin my vehicle at this dealership. Once Rob returned to work he rallied the service team to get my vehicle fixed the way I had expected and got everything turned around. Thank you Rob and the Service Team. More