Suburban Ford of Troy - Service Center

Alante met my expectations of a a great service rep. Greeted me warmly and advised on current and future maintenance items. Greeted me warmly and advised on current and future maintenance items. More

Alante was extremely professional, timely and thorough in managing my service repair. He kept me up to date on the progress of my service repair and provided an overall great customer experience. I will be managing my service repair. He kept me up to date on the progress of my service repair and provided an overall great customer experience. I will be going back to this dealership and specifically to Alante for my next vehicle service. More

Customer service is always top notch. Parts department always goes above and beyond what is needed. I have never been told I couldn't help or find the service I was needed. Parts department always goes above and beyond what is needed. I have never been told I couldn't help or find the service I was needed. More

Will (William Ruggirello) defines excellent customer service. I'm sure other service staff is great, also. Brought in one car to get serviced. Next day I brought in other car. Our experiences are always service. I'm sure other service staff is great, also. Brought in one car to get serviced. Next day I brought in other car. Our experiences are always stress-free, relaxed, and work on cars are great, too. It was a fluke we started coming here -- original dealership wasn't able to service vehicle we bought from them so randomly picked Suburban Ford Troy. Thanks, Will : ) More

The worst experience I've ever had in a dealer shop. Misogynistic and rude - terrible customer service. We will never return. Misogynistic and rude - terrible customer service. We will never return. More

When I mean I came into the service lane crying and I left the service lane with a smile! I truly love suburban ford of Troy employees Mark, Holly and Bobby are a triple threat. They always always take c left the service lane with a smile! I truly love suburban ford of Troy employees Mark, Holly and Bobby are a triple threat. They always always take care of me it feels like family here! I won’t be going no where else but here! Love you 3 Thankyou so so much from the bottom of my heart! More

Will has always been kind, courteous and friendly. I was sad to know he left Dean sellers, which is closer to my house, for Elder. I was sad to know he left Dean sellers, which is closer to my house, for Elder. More

I bought a new Ford F150 from suburban Ford of Troy. I had a check engine light come on at 10k miles. Got to their service department when it opened and was told that I’d have to leave the vehicle all d I had a check engine light come on at 10k miles. Got to their service department when it opened and was told that I’d have to leave the vehicle all day. The whole experience was frustrating and a hassle. I’ll never buy another vehicle here. I’ll give another dealer a chance to treat me like a valued customer. More

We have had the best service experience! What a great team of employees. Many thanks to Mark Lange and Bobby Baize for all of your help. What a great team of employees. Many thanks to Mark Lange and Bobby Baize for all of your help. More