Suburban Ford of Troy - Service Center

The dealership has done some good work for me this time and normally in the past. I did have a couple times the work took longer than it should have. and normally in the past. I did have a couple times the work took longer than it should have. More

Alante was very courteous when I met him. He was clear in his interaction and took care of my request and he made sure to drop my car at my office location after the service. My overall exper He was clear in his interaction and took care of my request and he made sure to drop my car at my office location after the service. My overall experience was very good. I will continue to use Suburban ford service for all my vehicle needs. More

Customer service was great. Service was complete in a timely manner. Nice, clean facility with all the amenities. Highly recommend. Service was complete in a timely manner. Nice, clean facility with all the amenities. Highly recommend. More

Joe was awesome. So helpful and always gave me consistent updates on the status of my Expedition! Every time I come in for service or oil changes I ask for Joe So helpful and always gave me consistent updates on the status of my Expedition! Every time I come in for service or oil changes I ask for Joe More

Alante met my expectations of a a great service rep. Greeted me warmly and advised on current and future maintenance items. Greeted me warmly and advised on current and future maintenance items. More

Alante was extremely professional, timely and thorough in managing my service repair. He kept me up to date on the progress of my service repair and provided an overall great customer experience. I will be managing my service repair. He kept me up to date on the progress of my service repair and provided an overall great customer experience. I will be going back to this dealership and specifically to Alante for my next vehicle service. More

Customer service is always top notch. Parts department always goes above and beyond what is needed. I have never been told I couldn't help or find the service I was needed. Parts department always goes above and beyond what is needed. I have never been told I couldn't help or find the service I was needed. More

Will (William Ruggirello) defines excellent customer service. I'm sure other service staff is great, also. Brought in one car to get serviced. Next day I brought in other car. Our experiences are always service. I'm sure other service staff is great, also. Brought in one car to get serviced. Next day I brought in other car. Our experiences are always stress-free, relaxed, and work on cars are great, too. It was a fluke we started coming here -- original dealership wasn't able to service vehicle we bought from them so randomly picked Suburban Ford Troy. Thanks, Will : ) More

The worst experience I've ever had in a dealer shop. Misogynistic and rude - terrible customer service. We will never return. Misogynistic and rude - terrible customer service. We will never return. More