Suburban Ford of Troy - Service Center

Will (William Ruggirello) defines excellent customer service. I'm sure other service staff is great, also. Brought in one car to get serviced. Next day I brought in other car. Our experiences are always service. I'm sure other service staff is great, also. Brought in one car to get serviced. Next day I brought in other car. Our experiences are always stress-free, relaxed, and work on cars are great, too. It was a fluke we started coming here -- original dealership wasn't able to service vehicle we bought from them so randomly picked Suburban Ford Troy. Thanks, Will : ) More

The worst experience I've ever had in a dealer shop. Misogynistic and rude - terrible customer service. We will never return. Misogynistic and rude - terrible customer service. We will never return. More

When I mean I came into the service lane crying and I left the service lane with a smile! I truly love suburban ford of Troy employees Mark, Holly and Bobby are a triple threat. They always always take c left the service lane with a smile! I truly love suburban ford of Troy employees Mark, Holly and Bobby are a triple threat. They always always take care of me it feels like family here! I won’t be going no where else but here! Love you 3 Thankyou so so much from the bottom of my heart! More

Will has always been kind, courteous and friendly. I was sad to know he left Dean sellers, which is closer to my house, for Elder. I was sad to know he left Dean sellers, which is closer to my house, for Elder. More

I bought a new Ford F150 from suburban Ford of Troy. I had a check engine light come on at 10k miles. Got to their service department when it opened and was told that I’d have to leave the vehicle all d I had a check engine light come on at 10k miles. Got to their service department when it opened and was told that I’d have to leave the vehicle all day. The whole experience was frustrating and a hassle. I’ll never buy another vehicle here. I’ll give another dealer a chance to treat me like a valued customer. More

We have had the best service experience! What a great team of employees. Many thanks to Mark Lange and Bobby Baize for all of your help. What a great team of employees. Many thanks to Mark Lange and Bobby Baize for all of your help. More

Very good service and would highly recommend their service department and work preformed in a timely matter service department and work preformed in a timely matter More

Can't say enough good things about Marco and everyone in the service department at Suburban Ford! My '22 Edge's engine light came on at just 5,900 miles. Brought car to dealership without appointment on Tue the service department at Suburban Ford! My '22 Edge's engine light came on at just 5,900 miles. Brought car to dealership without appointment on Tuesday afternoon. Marco squeezed me in, arranged for courtesy loaner, called me just two days later saying catalytic converter had been replaced, car was ready to go--and asked if I wanted the oil changed as it was almost due! Impressive all the way around--especially since I didn't have an appointment, and I thought I'd be without the car for much longer than 48 hours! Way to go, guys--keep it up! This is my second car purchased at Suburban Ford and I wouldn't even consider going anywhere else. When you strike gold, quit looking elsewhere for it! More

Was quoted an astronomical number from another Ford dealership to do some service work. Took my truck into Suburban Ford Troy for a second opinion and couldn't have made a better decision. Issues tha dealership to do some service work. Took my truck into Suburban Ford Troy for a second opinion and couldn't have made a better decision. Issues that were brought up from the other dealership weren't even true/ an issue. Brian and the service team had my truck for less than 24 hours, talked me through every step, made sure pricing was up front, and job was completed correctly. I couldn't recommend Suburban Ford of Troy enough for anyone needing work done on their vehicle. If I ever sell, this will be the first stop to look for something new! More