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Suburban Ford of Troy - Service Center

Troy, MI

4.3
44 Reviews

44 Reviews of Suburban Ford of Troy - Service Center

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December 20, 2024

The dealership has done some good work for me this time and normally in the past. I did have a couple times the work took longer than it should have. More

by kurt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kurt Hite
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Allport
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alante Pinkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2024 -

Suburban Ford of Troy responded

Kurt, thank you for sharing your feedback. We're glad to hear that Suburban Ford of Troy has generally met your expectations and appreciate your patience during those longer visits. We'll work on improving our efficiency moving forward!

December 20, 2024

He had my car picked up and it was serviced and then he had it delivered back home. We did everything over the phone even paying for the service was easy. Will be back because of the great customer service More

by amcclive
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alante Pinkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 16, 2024

Alante was very courteous when I met him. He was clear in his interaction and took care of my request and he made sure to drop my car at my office location after the service. My overall exper More

by Anil4371
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alante Pinkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Suburban Ford of Troy responded

We're delighted to hear that Alante provided such excellent service at Suburban Ford of Troy! It's great to know your experience was smooth and convenient. We look forward to assisting with all your future vehicle needs!

December 13, 2024

Customer service was great. Service was complete in a timely manner. Nice, clean facility with all the amenities. Highly recommend. More

by schoi500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alante Pinkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2024 -

Suburban Ford of Troy responded

Thank you for recommending Suburban Ford of Troy! We're delighted to hear that our customer service and facilities met your expectations. We appreciate your feedback and look forward to serving you again in the future!

December 11, 2024

Joe was awesome. So helpful and always gave me consistent updates on the status of my Expedition! Every time I come in for service or oil changes I ask for Joe More

by Frank Z
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Lange
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Lange
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Abdal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Allport
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Elder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2024 -

Suburban Ford of Troy responded

Hi Frank, it's fantastic to hear that Joe has been consistently helpful during your visits at Suburban Ford of Troy. We appreciate your loyalty and look forward to seeing you again for future services!

December 10, 2024

Alante met my expectations of a a great service rep. Greeted me warmly and advised on current and future maintenance items. More

by davidazak1163
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alante Pinkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Suburban Ford of Troy responded

We're delighted to hear that Alante provided you with excellent service at Suburban Ford of Troy! Thank you for sharing your experience, and we look forward to assisting with any future maintenance needs.

December 06, 2024

Alante was extremely professional, timely and thorough in managing my service repair. He kept me up to date on the progress of my service repair and provided an overall great customer experience. I will be More

by blowerymsu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alante Pinkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2024 -

Suburban Ford of Troy responded

We're delighted to hear that Alante provided you with such a professional and thorough service experience at Suburban Ford of Troy. It's great to know you'll be returning for future vehicle services, and we'll make sure he hears your kind words!

November 20, 2024

Customer service is always top notch. Parts department always goes above and beyond what is needed. I have never been told I couldn't help or find the service I was needed. More

by stevendykes69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kurt Hite
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Grace
3.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Semkiw
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2024 -

Suburban Ford of Troy responded

Hi Steven, we're delighted to hear that our team at Suburban Ford of Troy consistently exceeds your expectations. Thank you for recognizing the efforts of our parts department! We look forward to serving you again in the future.

May 03, 2024

Will (William Ruggirello) defines excellent customer service. I'm sure other service staff is great, also. Brought in one car to get serviced. Next day I brought in other car. Our experiences are always More

by meb5
Recommend Dealer
Yes
Employees Worked With
William Ruggirello
May 06, 2024 -

Suburban Ford of Troy responded

We're glad to hear that you had a stress-free and relaxed experience with Will at Suburban Ford of Troy. It's great to have your trust in our service team, and we appreciate the positive feedback!

April 13, 2024

The worst experience I've ever had in a dealer shop. Misogynistic and rude - terrible customer service. We will never return. More

by Neveragain
Service Communication
Recommend Dealer
No
Employees Worked With
Marco/Bobby
Apr 16, 2024 -

Suburban Ford of Troy responded

Thank you for taking the time to leave us a review. We strive for respect and professionalism in all interactions, so it's concerning to see we've missed the mark here. Your feedback is important and will be addressed with our team. If you'd like to discuss this further or have any other concerns, please don't hesitate to reach out directly. We'd appreciate the opportunity to earn your trust back. Thank you, Robert Baize - Service Manager - robertbaize@lithia.com

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