Suburban Ford of Sterling Heights - Service Center

Great Service Experience Dave was a great service advisor to work with, very professional and outstanding customer service. My wait time was short and without issue. Highly re Dave was a great service advisor to work with, very professional and outstanding customer service. My wait time was short and without issue. Highly recommend. More

Exceptional Service; Quick, Easy & Painfree Experience Generally, any auto-related things (aside from driving the actual car itself) are traumatizing for me, and I honestly had a panic attack prior to brin Generally, any auto-related things (aside from driving the actual car itself) are traumatizing for me, and I honestly had a panic attack prior to bringing my car into the shop to be serviced just due to being triggered by the thought of previous experiences. However, when I arrived, I received phenomenal service that took away the stress of the situation entirely. The representative that I dealt with, Justin W., explained everything to me in Layman's terms, and thoroughly answered all of my questions, not to mention that the job was finished far before I expected it to be. When I left, I felt confident in the service I received, and I will be sure to come back and request Justin's assistance again. It means a lot to me that this was as painless as it should be. More

Great Service Advisor I dealt with Dan the last 2 times my 2015 Ford Focus was brought in for Service. He was good about calling me and telling me what was happening with m I dealt with Dan the last 2 times my 2015 Ford Focus was brought in for Service. He was good about calling me and telling me what was happening with my car. Dan also stayed in contact with the Service Manager Mike and kept him up to date what was happening with my car. Of all the Service Advisors I have had through the years, Dan impressed me the most. More

Great service I in dropped in to see if a rear tail light that I purchased from the dealer could be installed for me, as I was having second thoughts doing it mysel I in dropped in to see if a rear tail light that I purchased from the dealer could be installed for me, as I was having second thoughts doing it myself. Brian was welcoming and courteous. He made sure I had the right part, and got me in and out quickly, as I was on my lunch hour. Brian is an asset and I hope this dealership recognizes that. More

F-150 Repair Excellent and professional experience as always! I have dealt with Brian and Suburban Ford for many years and have never been disappointed with the qu Excellent and professional experience as always! I have dealt with Brian and Suburban Ford for many years and have never been disappointed with the quality of service and professionalism that I have experienced! My family and I are lifetime customers! Guaranteed! Brian is a class act and an asset to your establishment! Thanks! More

Shelby is a rockstar! I recently had my vehicle in for service and was extremely impressed with the level of service I received from the moment I called in until I picked u I recently had my vehicle in for service and was extremely impressed with the level of service I received from the moment I called in until I picked up my vehicle. Shelby Frazzitta was a rockstar in the level of service she provided, her updates and hard work with the insurance company went above and beyond. I had a loaner vehicle through the rental department where the service was fantastic as well. Connie and Holden were amazing as well, always willing to help with a smile. Not only were they great but any interaction I had with the staff there was great, keep up the great work!!! More

Mark Zolnoski Auto Dealer Professional Mark is my “go to” person whenever I need advice or upgrades to my vehicle collection. I have dealt with him in California and in Michigan, and he is Mark is my “go to” person whenever I need advice or upgrades to my vehicle collection. I have dealt with him in California and in Michigan, and he is the most honest person I know in the auto dealership business. More

Great service Craig, Todd, and Don B did an awesome job on my car. A tree branch fell on it so a lot of parts had to be replaced. Now my car looks like nothing ever Craig, Todd, and Don B did an awesome job on my car. A tree branch fell on it so a lot of parts had to be replaced. Now my car looks like nothing ever happened to it! My car was returned on time and clean inside and out, and Craig was available to answer any questions I had. I couldn’t have asked for better service. Thank you! More

Mgr. Mike S./Nick are very helpful. Mgr. Mike S. and Nick in customer service go above and beyond excellent customer service!! Just moments after I purchased my new/used Flex, there was Mgr. Mike S. and Nick in customer service go above and beyond excellent customer service!! Just moments after I purchased my new/used Flex, there was an extra key issue and an unknown 2 long hour wait for me and my little kiddo in tow. Mgr. Mike S. took the time to just hear me out, the used sales team really didn’t care, we’re misleading and not helpful to rectify the issue in regards to the extra key issue/long wait. However, Mgr. Mike S. made the unsettling car purchase experience so much better. Because of Mgr. Mike’s and Nick’s courtesy, attention, and understanding, I will be driving out of my way to have my Flex serviced at Surburban Ford Sterling Hgts. Thanks Mgr. Mike S. and Nick in service! More