Suburban Ford of Sterling Heights - Service Center

Mike runs one of the most negligent and unorganized service departments I have ever been to, had a software issue with my car that they caused and he let it sit in the shop for 3 weeks and it took my p service departments I have ever been to, had a software issue with my car that they caused and he let it sit in the shop for 3 weeks and it took my phone call for him to realize how long it had been sitting back there. If you want good customer service stay away from all Suburban Ford dealerships especially Sterling Heights. More

Suburban Ford is ran by the most unprofessional and disrespectful individuals I have ever met. Suburban Ford of Sterling Heights was negligent in installing software on my car and it sat in their shop disrespectful individuals I have ever met. Suburban Ford of Sterling Heights was negligent in installing software on my car and it sat in their shop for 1.5 months, every time i would ask for an update they would blame Ford. In the last phone conversation i had with Jim i stated that i might have to take legal action for them to deem it a lemon, his response was make sure they spell my name right in the lawsuit and come pick up your car as we won't touch it. He made me bring my loaner back and drive a car that i did not feel safe driving becuase of the software issues, he is making a customer take back a car they messed up and putting Ford Motor Company and others at risk. I told him i do not feel safe driving the car and he said he did not care and to come pick it up. A GM with this attitude should be investigated by Ford if he does not care about the safety of their customers, I highly recommend staying away from all Suburban Ford dealers. More

I came in 3/31/25 for my 30,000 mile maintenance on my car. I purchased my car here 3 yrs ago and have received all maintenance from this location. The process was streamline and efficient. The staff is car. I purchased my car here 3 yrs ago and have received all maintenance from this location. The process was streamline and efficient. The staff is always professional and courteous. I loved the video and text received during service that allowed me to approve new filters for my car. I relayed my experience to the staff where I work (VA Medical Center) in our weekly meeting the next day. The supervisor said, "What dealership is this?" and the staff was impressed by my experience. We all strive for this kind of exemplary customer service. I cannot single out a specific employee because ALL of the staff I have dealt with over the last three years are exceptional. Thank you! More

They fixed on my card. They did a great job. They were thorough. Ray was awesome. They did a great job. They were thorough. Ray was awesome. More

Still waiting for my paperwork to be emailed to me because you couldn't print it because your system was hacked. It's only been 6 months. You said another dealer "screwed me" when they didn't give m because you couldn't print it because your system was hacked. It's only been 6 months. You said another dealer "screwed me" when they didn't give me paperwork. Is that what happened here? More

He is so kind, helpful and knowledgeable. He is always on top of everything! He makes room for me when my vehicles are in need of service and always gets them in and out as quick as possible. He is always on top of everything! He makes room for me when my vehicles are in need of service and always gets them in and out as quick as possible. Thank you so much!! You make everything so much easier for me and I truly appreciate you!! More

I would love to give a nice review of my experience and Suburban ford. I am not able to do so. I brought my F350 truck in for a check engine light at the end of July and it is still there. Today is Novemb Suburban ford. I am not able to do so. I brought my F350 truck in for a check engine light at the end of July and it is still there. Today is November 23 2024. I have met with the Scott Morosky and it was very unsatisfactory. I shared ideas that he just could not consider. I have been waiting without getting a loaner, truck/car rental money or a date that I can expect my truck back. I am not getting calls about the progress and my original service person will not talk to me about it. I feel my repeating calls, three time going in person and contacting For customer service has been met with a shrug. Thank you More

Christian Lange is unprofessional, rude, intimidating, and disrespectful. He made me feel very uncomfortable every time he contacted me and disrespectful. He made me feel very uncomfortable every time he contacted me More

We purchased a used truck and a very expensive extended warranty. We drove it fewer than 300 miles and took it in for a problem that should be covered by the warranty, They had the truck for over a month warranty. We drove it fewer than 300 miles and took it in for a problem that should be covered by the warranty, They had the truck for over a month and no one called. My husband then got the run around from the service and 2 conflicting reports. One that they had started the work and another to say they just started the work. They now are saying to get to the problem they would destroy a part and we would have to pay for that part. Very disappointed as the part they say we have to pay for will cost more that the warranty we bought. I will be pursuing this further as the whole repair should be covered. More

Mike got me in right away in the midst of a software hack on the dealership. I had some issues with a brand new platinum plus and he had them fixed within a day or two. Great Job Mike, Thanks! on the dealership. I had some issues with a brand new platinum plus and he had them fixed within a day or two. Great Job Mike, Thanks! More