Suburban Ford of Romeo - Service Center

Service is the worst ever! They had my truck for 5 days and could not fix my tail gate Took back for the 6th day and had wrong part They were to pick up my truck from work the They had my truck for 5 days and could not fix my tail gate Took back for the 6th day and had wrong part They were to pick up my truck from work the next day and never showed or called I was I the process of buying a new pickup and I drove across the state to purchase a new one because I would never deal with Elder Ford ever again for anything I made sure to this day still that all friends and family know how bad they were to deal with More

Horrible Service! They had my truck for 3 weeks and it’s doing the same thing that I dropped it off for. Did anyone drive it more than the 50 ft from the door to parking lot? The best excuse I got from the doing the same thing that I dropped it off for. Did anyone drive it more than the 50 ft from the door to parking lot? The best excuse I got from the advisor was “we are really busy” did I mention 3 weeks?!?! I guess they are too busy to fix a vehicle to collect money and satisfy a customer. More

The Works at Elder Ford Fast service, Nice waiting room. No problems. Service advisor was friendly and made you feel welcome. Car was ready in about 40 minutes . Work complet Fast service, Nice waiting room. No problems. Service advisor was friendly and made you feel welcome. Car was ready in about 40 minutes . Work completed correctly. More

The service department continues to exceed my expectations. They work with my busy schedule and have an efficient process for drop off and pick up. expectations. They work with my busy schedule and have an efficient process for drop off and pick up. More

Great job on service! Brought in car for recall work on torque converter and fuel tank. Great job on replacing TC. Fuel tank checked fine and no work required. T Brought in car for recall work on torque converter and fuel tank. Great job on replacing TC. Fuel tank checked fine and no work required. Thanks for taking care of this on our car. More

Had my air bags replaced due to a recall. Everything went smoothly and the work was completed quickly. No issues and everyone was very friendly. smoothly and the work was completed quickly. No issues and everyone was very friendly. More

Oil Change, tire rotation, change fluid, etc. Everything OK I have been having my 2009 Ford Edge serviced at Romeo for many years, I have been working with Mike in service all those years. He always gives me ho I have been having my 2009 Ford Edge serviced at Romeo for many years, I have been working with Mike in service all those years. He always gives me honest answers. More

Service In for regular service oil filter ect. also recall on pass. airbag. 9:am appointment time all good loaner car ready as promised, four hour window for In for regular service oil filter ect. also recall on pass. airbag. 9:am appointment time all good loaner car ready as promised, four hour window for all work to be done, called within ten minutes of promised time. Have used Romeo Ford for other work always a good job and right on time. Thank You, Ron G. wildniles11 More

oil change I came in for oil change everything is fine . Thank you ,Yes i leased my car from Romeo Ford I live in the area ! again i will return I came in for oil change everything is fine . Thank you ,Yes i leased my car from Romeo Ford I live in the area ! again i will return More

Emission Part replacement Romeo Ford did an excellent job in servicing my car and taking care of my concerns. A part was ordered and within a week they had taken care of the i Romeo Ford did an excellent job in servicing my car and taking care of my concerns. A part was ordered and within a week they had taken care of the issue with minimal wait time while at the dealer. More