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Suburban Ford of Romeo - Service Center

Washington, MI

4.9
207 Reviews

207 Reviews of Suburban Ford of Romeo - Service Center

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October 14, 2024

Ian--the service rep was very respectful and friendly. He treated me like family. At no time did he he try to influence me into services I did not want. More

by Vgiacolone123etc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Klave
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 14, 2024 -

Suburban Ford of Romeo responded

We're delighted to hear that Ian provided such a respectful and friendly experience at Suburban Ford of Romeo. Thanks for sharing your feedback!

October 14, 2024

Ian was very nice. He didn't make me feel like my questions were annoying. And he answered everyone of them in detail More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian
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Oct 14, 2024 -

Suburban Ford of Romeo responded

Hi Linda, we're delighted to hear that Ian provided you with such attentive service at Suburban Ford of Romeo. Thank you for sharing your experience!

October 13, 2024

Basil is the best. Honest and trustworthy. Always a great experience with your service team.. More

by roberthealy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfonso Vultaggio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 14, 2024 -

Suburban Ford of Romeo responded

Thank you for the kind words about Basil and our team at Suburban Ford of Romeo. We look forward to seeing you next time!

October 13, 2024

Basils the best! To be 100% honest I only come because of him, he makes it a great experience. More

by atlasair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Basil
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Oct 14, 2024 -

Suburban Ford of Romeo responded

Thank you for the shoutout to Basil! Looking forward to working with you again in the future!

October 13, 2024

Excellent service. Basil took excellent care of me. Thank you for always taking your time and being so caring. More

by jmacklem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Basil Rafidi
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Oct 14, 2024 -

Suburban Ford of Romeo responded

We're delighted to hear that Basil provided you with excellent service at Suburban Ford of Romeo. Thank you for your kind words and support!

October 12, 2024

Great communication. Great service. I will definitely return. Ian did a great job. Thanks again! More

by glenn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian
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Oct 14, 2024 -

Suburban Ford of Romeo responded

Hi Glenn, it's great to hear that Ian provided you with a great experience. We look forward to having you back at Suburban Ford of Romeo!

October 11, 2024

The service tech was so helpful. He gave me a car wash too! Keep up the good work! More

by Jkrautne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure his name. He was a service intake person.
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Oct 14, 2024 -

Suburban Ford of Romeo responded

Thank you for your review! We're happy your time with our service tech went well and you received a carwash! See you next time!

October 07, 2024

I've taken my vehicle to other places for service, but ultimately always end up back at Suburban Ford of Romeo. The service advisors are fast and efficient. More

by dbluebaugh1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Swafford
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Oct 07, 2024 -

Suburban Ford of Romeo responded

We're delighted to hear that our service advisors at Suburban Ford of Romeo have earned your trust and keep you coming back! Thank you for choosing us for your vehicle's needs.

October 06, 2024

The only thing I would change is that the service people not change my seat, steering wheel and radio station when they only drive my car out of the service area and to the parking lot. More

by gianfermax
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Klave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 07, 2024 -

Suburban Ford of Romeo responded

Thank you for your feedback! We appreciate you bringing this to our attention at Suburban Ford of Romeo, and we'll make sure to address it with our team. Please reach out to our management team if there's anything further we can assist you with.

October 06, 2024

I came in to have some work done on my Ford explorer. Basil was a huge help and answered many of my questions. My car was completed in record time and was just what I asked. More

by ellend1213
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Basil
Report | Print
Oct 07, 2024 -

Suburban Ford of Romeo responded

Hi Ellen, we're delighted to hear that Basil and the team at Suburban Ford of Romeo provided such efficient service for your Explorer. Thank you for sharing your experience with us!

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