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Suburban Ford of Romeo - Service Center

Washington, MI

4.9
207 Reviews

207 Reviews of Suburban Ford of Romeo - Service Center

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October 22, 2024

Service advisor was professional, took the time to explain what was recommended for my vehicle. Waiting room clean and comfortable, Shuttle service to and from work. More

by Mnj
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Blashill
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Oct 23, 2024 -

Suburban Ford of Romeo responded

We're delighted to hear that our service advisor provided a professional experience and that you found the waiting room at Suburban Ford of Romeo comfortable. It's great to know the shuttle service was convenient for your needs too! Thank you for sharing your feedback with us.

October 21, 2024

Very communicative and helpful. My advisor regularly checked in with me on the progress of my truck. This is a great dealership. More

by maureen.moons
Recommend Dealer
Yes
Employees Worked With
Ian in Service
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Oct 23, 2024 -

Suburban Ford of Romeo responded

Hi Maureen, thank you for the kind words! We're delighted to hear that our team at Suburban Ford of Romeo kept you well-informed and provided great service. We appreciate your support!

October 21, 2024

Best dealership I drive past 4 other Ford lots to get to them. I've used other Ford dealers and did not receive good service. They are great at communicating about your car when in for service. More

by kellierockwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfonso Vultaggio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josie Vultaggio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ian in the service department
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Oct 21, 2024 -

Suburban Ford of Romeo responded

Hi Kellie, we're delighted to hear that you choose Suburban Ford of Romeo for your service needs! Our team is committed to providing excellent communication and care. Thank you for the kind words!

October 20, 2024

Polite and professional and timely. Great job with explaining to me the issues of my truck and how to fix. Would visit again. More

by Dnforshee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe in service
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Oct 24, 2024 -

Suburban Ford of Romeo responded

Thank you for the kind words! We're glad to hear that our team at Suburban Ford of Romeo provided a helpful and professional experience. We look forward to your next visit!

October 20, 2024

Very good customer service and care. Always on top of everything. Love my salesman. Great dealership More

by supers29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfonso Vultaggio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 21, 2024 -

Suburban Ford of Romeo responded

Thank you for choosing Suburban Ford of Romeo for your vehicle needs! We appreciate the kind words about our sales team and look forward to seeing you soon!

October 19, 2024

Basel in the service department saved my day! I would highly recommend suburban Romeo dealership to my friends and family. More

by Amy L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Basel
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Oct 21, 2024 -

Suburban Ford of Romeo responded

Hi Amy, we're delighted to hear that Basel was able to assist you at Suburban Ford of Romeo! Thank you for recommending us and sharing your positive experience.

October 19, 2024

The only reason I do business at this dealership is because of Basil Rafidi who services my car like his very own. I know when I leave my car drives and looks like a new car. More

by Go-Go
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Basil Rafidi
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Oct 21, 2024 -

Suburban Ford of Romeo responded

We're delighted to hear that Basil's exceptional service keeps you coming back to Suburban Ford of Romeo! It's wonderful knowing your car feels like new after each visit. Thank you for sharing this feedback with us!

October 17, 2024

The dealership is set up well and it seems like they have everything together. Very helpful and professional. I’m glad that I used Ford. More

by Sarver.ken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Basil
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Oct 17, 2024 -

Suburban Ford of Romeo responded

Thank you for the positive feedback! We're delighted to hear that your experience at Suburban Ford of Romeo was professional and well-organized. We appreciate your support and hope you're enjoying your new vehicle!

October 16, 2024

Car was back in less time than expected and your vehicle gets a car wash More

by Bear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfonso Vultaggio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 16, 2024 -

Suburban Ford of Romeo responded

It's great to hear our team worked quickly on your vehicle and even provided a car wash. Thank you for sharing this with us. See you next time!

October 16, 2024

Service was polite and professional. My jammed window was fixed with no problems. Thank you. More

by Cat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service supervisor
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Oct 17, 2024 -

Suburban Ford of Romeo responded

We're glad our team was able to get your windows fixed. Thank you for trusting Suburban Ford of Romeo with your vehicle! See you next time!

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