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Suburban Ford of Romeo - Service Center

Washington, MI

4.9
178 Reviews

178 Reviews of Suburban Ford of Romeo - Service Center

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February 20, 2025

Basil is your guy when it comes to service! Very professional and helpful. Thank you for helping me so quickly since my two year old was with me. More

by Rana M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Basil
February 17, 2025

Ian was very prompt and explained everything completely. Service waiting area was clean and dealership was beautiful. More

by john
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Blashill
Feb 17, 2025 -

Suburban Ford of Romeo responded

Hi John, we're delighted to hear that Ian provided you with excellent service and that you enjoyed our facilities at Suburban Ford of Romeo. Thank you for the kind words!

February 15, 2025

Friends very helpful Explained everything and really looks for the The color of new vehicle that I would really like I think they went out of their way to do that for me More

by Marlene Yates
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Poziemski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Poma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian Smith and also the the gentleman who went over all of the things inside with me I don’t remember his name, but he was extremely nice. He gets a five as well. And Christian Smith gets definitely a five
Feb 17, 2025 -

Suburban Ford of Romeo responded

Hi Marlene, we're delighted to hear that our team at Suburban Ford of Romeo went the extra mile to find the perfect vehicle for you. Thank you for sharing your experience with us!

February 15, 2025

Fast, efficient, friendly, accommodating would best describe our families experience with both Romeo and Sterling Heights Ford. Shout out to Basil at Romeo and Jim Belk at Sterling More

by dmcdonald1564
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Swafford (excellent)
Feb 17, 2025 -

Suburban Ford of Romeo responded

Thank you for the wonderful feedback! We're delighted to hear that Basil and Jim made your experience at Suburban Ford of Romeo a positive one. We appreciate your support!

February 13, 2025

From Alfonzo my salesman to Joe in the service department I have been treated exceptionally. Everything has been nothing short of excellent!! More

by Risa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfonso Vultaggio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josie Vultaggio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2025 -

Suburban Ford of Romeo responded

We're delighted to hear that Alfonzo and Joe provided you with exceptional service at Suburban Ford of Romeo! Thank you for sharing your experience, and we look forward to assisting you again in the future.

February 11, 2025

I recently wrote a not so nice review about the dealership after a bad oil change experience. I stopped back by and met with Jeff. He did everything he could plus some to make it all better. He not More

by daneduhr
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Freeman
Feb 11, 2025 -

Suburban Ford of Romeo responded

We're glad to hear that Jeff was able to turn your experience around at Suburban Ford of Romeo. We appreciate you giving us another chance and sharing this update! If there's anything else we can do for you, just let us know.

February 09, 2025

I worked with Mr. Basil Rafidi and he was one of the most knowledgeable individuals I have met in this business. The work was seamlessly and the communication was the More

by Laith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Basil Rafidi
Feb 10, 2025 -

Suburban Ford of Romeo responded

We're delighted to hear that Basil provided such knowledgeable and seamless service at Suburban Ford of Romeo. Thank you for sharing your experience with us!

February 09, 2025

Ian was very helpful, polite, answered all my questions and addressed all my concerns. Went over the entire vehicle service recommendations expert opinion. More

by Pmkellum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Blashill
Feb 10, 2025 -

Suburban Ford of Romeo responded

We're delighted to hear that Ian provided such helpful and thorough service at Suburban Ford of Romeo. Thank you for sharing your experience, and we're here if you have any more questions or need assistance in the future!

February 08, 2025

Very quick personal service with attention to detail. Comfortable area to wait as my vehicle was serviced. More

by tpozehl7235
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Swafford
Feb 10, 2025 -

Suburban Ford of Romeo responded

We're delighted to hear that you enjoyed the quick and attentive service at Suburban Ford of Romeo. It's great to know our waiting area added comfort while your vehicle was being serviced. Thanks for sharing!

February 05, 2025

I went in to have my husbands truck serviced and walked out trading my truck for a new one the salesman was great answered all my questions didn’t pressure me with anything I felt relaxed dealing with him More

by Kbobrowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kennedy Moncrief
Feb 06, 2025 -

Suburban Ford of Romeo responded

We're delighted to hear that Kennedey and the team at Suburban Ford of Romeo made your experience enjoyable and pressure-free. Thank you for choosing us, and we look forward to welcoming you back in the future!

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